I was impressed by every aspect of my stay at this hotel. Firstly, the location was absolutely perfect, offering both convenience and charm. Nestled in a prime spot, it provided easy access to key attractions while still maintaining a sense of tranquility away from the hustle and bustle. Moreover, the impeccable cleanliness throughout the establishment truly stood out. From the lobby to the guest rooms, every corner exuded a pristine ambiance, ensuring a comfortable and hygienic environment for guests.

The price may seem high at first glance, but upon closer inspection, it becomes evident that every penny is justified. The exceptional quality of service, luxurious amenities, and attention to detail all contribute to the value offered by this establishment. While it may be a splurge, the experience and memories gained make it a worthwhile investment.

Schönes, großes Zimmer mit zwei bequemen Betten

da gibt es nichts

For our situation the hotel was perfect. The room was as advertised. The staff was exceptional. They exceeded my expectations. The breakfast was outstanding. The price was a little high but given that Taylor Swift was in town I guess that it was supply and demand.

A room with a better view as described when I was doing my research.

Location and the can do attitude of the staff once you were in their establishment. The staff responded quickly and were very good at identifying what we wanted.

When asking questions via booking.com when making the booking the resultant response was very poor as if a low quality AI based system was responding to our queries which they interpreted incorrectly and the response time in some instances was up to 3 days . When the responses arrived they were not in plan english but obviously used local colloquial language An example in response to a cost query was $140++ . I had no idea what this meant and till today can only guess what it meant. Whilst there were many positives of our stay the room we were assigned to was tired, needed some maintenance and extra attention to mould on tiling interfaces which is always a problem from our experience living in high humidity conditions such as Singapore. In room advice on how to find things around Crowne plaza were poor. Overall, Crowne does not fit into a Home Away from Home despite the many good adjacent facilities that we found and it is a pity because the staff are fantastic. The answer to the question " would I return or use another IHG facility, is that I doubt it unless the above issues are addresed.

The hotel is very convenient for overnight layovers. It’s right outside the door after clearing immigration in Changi T3.

I booked the Jewel room based on the photo on Booking.com but was given an “upgrade” at check-in to a dated room in the lower floors by the pool. The hallways are dark especially at night.

- Professional and friendly front desk. - Spacious of the room and room is well maintenance. - Just a stone's throw from Terminal 3, where we caught our flight the next early morning.

- A 5-star room without coffee machine.

Conveniently next to the airport which is absolutely fantastic when i’m transiting for a short while only.

Room is a little old and could use with some updating/repair. Placement of bodywash/shampoo are undesirable. I understand that the hotel was probably trying to stop their guest from taking the huge bottles of products but bolting it to the wall certainly make it less desirable and borderline tacky. I’ve stayed in crown for most of my travel to sg and it certainly used to be way desirable and comfortable.

Location great for stopover Convenient for jewel

Long walk to room

The room was really nice, but looked out to a carpark, so I had to keep the blind down.

I had to walk all over the place to find the hotel, then had to go back again after registering , and walk through the dining room just to find my room. Then I had someone knocking on my door telling me they had that room as well, and then reception rang a few times to sort it out - all during an 10 hour stopover!

ターミナル直結なので大変便利である

ドライヤーのコンセントプラグの形状がバスルーム内の形状に合わない為使用出来なかった。

Close to the airport and close to food choices.

The menu for the room service was not available. There were stains on the bed sheet.

Great location , early morning flights is a must works well

nothing !

Nähe zum Flughafen, Frühstücksbüffet, ruhig.

Zimmer war sehr feucht und roch muffig (10. Stock im Jewel Wing), man hatte das Gefühl, die Bettwäsche war leicht feucht.

Very modern rooms. Great swimming pool.

The food in the restaurant was expensive for the quality. The menu needs an overhaul. Happy to pay higher prices if the food is fantastic but it’s far from it. I’d happily recommend the hotel for anyone to stay but couldn’t and won’t be recommending to eat dinner there.

Courtesy and kindness of personnel Spacious, comfortable and well-equiped room Superb breakfast Nice swimming pool and surroundings

Room provided ("road view") not as per reservation (garden view), but changed after request Room far too cold and not possible to have it warmer even A/C set to 22...24 deg. C Bathroom: "Hot water" not so hot, rather warm...

Good service.

Nothing in particular

Very convenient for an overnight stay between flights, comfy, clean.

Little bit noisy with planes but you’d expect that being right at the airport!

Närheten till flygplatsen. Incheckningstider. Erbjudande när man hade ett sent flyg. Allt var bra!

Frukosten kunde varit bättre, men den var ändå ok.

We were on our way from one side of the world to the other and decided to stay the night to break up the journey. Couldn't have asked for a better location for a 1 night stay (or more). We didn't have to leave the terminal to get to check, swift check in once we were there,nice room, staff were lovely, great breakfast, lovely pool and the Jewel is a short walk away. They also offer an option of a late checkout, which was amazing for us with a toddler and a late flight.

Very small thing, but the bathroom door was sliding and didn't lock. Only a problem when the toddler was about.

Excellent location

Location to airport terminals. I was in transit from the UK to Perth West Australia and I am somewhat disabled

Nothing of significance

Walking distance from Airport to the hotel

N/A

Location to airport terminal, just walk along the corridor 5 mins or less one is in the terminal

Facilities were clean. Room size was also decent. Location is very convenient for transfers or short overnight stays as it is inside Changi Airport.

Nothing major to note.

Excelente hotel! As comodidades são excelentes, quarto espaçoso, extremamente confortável, banho ótimo, vista boa! Muito prático o hotel estar dentro do aeroporto e, como não fica dentro de nenhuma área de embarque, podemos andar livremente e conhecer o incrível aeroporto de SIngapura. Equipe extremamente atenciosa! Estávamos em lua de mel e prepararam o quarto, incluíram um bolo, muito queridos!

Nada a reclamar,

It was close to the airport and Jewel

There were insufficient chairs by the pool & they were uncomfortable.

Great location for a one day stop in Singapore. I can’t believe we spent the whole day hanging at the airport and the Jewel. Rooms were so quiet. I couldn’t believe we were right by the runway.

They are remodeling and all I can say is it will be spectacular when finished. It was only a small inconvenience.

Reception excellent. Beds excellent