We have stayed at Cupertino Hotel three other times in last two years. This time, there were 6-7 couples waiting on rooms. We had arrived at 1:30 pm planning to swim and then get ready for my 5:00 pm 40th high school reunion. Our room was not available until 3:30 making it tight getting ready. We always love the property. When we returned after breakfast to get our luggage, the battery in our door was dead would not open. We were very rushed to get to our 10:00 am appointment after maintenance opened our door.

The pool was freezing cold, like Lake Tahoe where we now live. The eggs were not fully cooked and my husband went back to get more food before 9:00 am and the food was put away. Food was much better before.

Facility was close to where I needed to go, area was nice, plenty of restaurants and stores in close proximity, easy access to the freeway, attractive lobby and pool, free Happy Hour (wine, beer), free breakfast, good size room. Overall pretty good. I would stay again!

Staff was friendly, but slow, breakfast was okay - not much to choose from, tables were not bussed during breakfast - had to ask someone to clean them so you could sit down

Excellent...

Very bad service Needed to move into another hotel Not enough beds for 5 people in the rooms, but booking was confirmed for 5. No solution from the hotel

shower with hot/cold tab reversed - no explanation from staff

1. Staff was very helpful 2. The cleaning staff tidied up the room really nicely 3. The coffee was great! 4. The breakfast selection was very nice 5. The room had a very nice layout 6. The beds were really comfy!

1. The pool was too cold, and that was one of the things we paid for, so a big disappointment 2. The carpet in the room was very old and dirty

I really like the location. The staff were friendly. The breakfast was great! The pool area was pretty at night time too. The pillows were definitely nice too.

The heavy doors slamming in the early am hours.

Bed is very comfy, breakfast is great and room temperature is nice

room cleaning daily

breakfast. they remove made to order omelette and other items. complain about leaking flush but it never addressed during my 5 night stay.

It was really clean, the hotel was easy to access and it seemed pretty quiet. As a solo female traveler, I felt really safe. The pillows are AMAAAAAZING!

No complaints.

Breakfast was fine

My TV didn't work. When i called the front desk, i was told "i have to check with my manager". The TV never got fixed during the entire stay.

Great breakfast and happy hour snacks, amazing staff, high quality customer service. Overall, the hotel is nice, cleaned well and has a lot to offer for a business or pleasure trip.

It's outdated, so renovation is needed. But it is well maintained, so the price we paid was just about right. AC was loud.

the breakfast and HH, although we didn't get to do the HH but it's still a plus. The rooms were nice, and also clean. The Wifi worked but was really slow, but I was able to get work done.

The elevators were all broken and we were on the 4th floor, we tried to go in the hot tub and it was also broken. The hotel looked like it was under construction a bit. I've stayed at this hotel many times but it's been a while. Ive never been to it when all the elevators were broken.

Perfect location if you have business in the valley. Very large room. Super clean (I've seen the maids thoroughly clean the lobby tables and chairs with sanitizers). Large room. Friendly staff. Abundant breakfast. Close to a shopping mall.

nothing

shower, air conditioner

amazing in helping us check out late and amazing staff

Staff was friendly, room and bathroom were quite spacious, bed was comfortable. We enjoyed the complimentary happy hour in the evening.

Need more power outlets by the bed. Low quality Q-tips.

I like the management there she was nice friendly and understanding

I didn't like having to go all the way downstairs to get my food order they could have had the driver go upstairs to bring it to me I was going to give him a tip then but they just left it there on the top counter for a while