El hotel esta bien pero una de las habitaciones que nos dieron que tenia algun tipo de instalacion en el techo lo que hacia que en la entrada estaba muy bajo el techo por lo demas bien

Mucho olor a marihuana en los pasillos, todo el personal que nos toco fue muy amable sin embargo vimos que algunos que hablan español se niegan a responder en español , nosotros hablamos ingles pero preferimos hablar en español.

Staff was above and beyond incredible.

Not enough water bottles in vending machines.

Very Good Customer Service

One section was closed. ! Main bar open at 4 pm …..should be open for lunch since the area could be used for meetings .

The company stole my mobile phone. After the housekeeping confirmed my mobile / cellphone on site, I organised a delivery service to collect. To which reception did not hand over the phone and now deny ever having the cellphone.

Theft.

Situación muy buena y personal muy amable

Instalaciones muy anticuadas, ducha terrible y mucho ruido de la calle.

La comunidad de la habitación

Los elevadores se tardaban mucho en trabajar y pedí un horno de microondas y nunca lo subieron

location

nothing

Nothing

THIS IS THE WORST DOUBLETREE I’VE EVER BEEN TO! THE SHOWER WATER NEVER WARMED UP! THE “ENGINEER” THEY SENT TO THE ROOM STAYED THERE RUNNING THE SHOWER WATER FOR A HALF HOUR TALKING ABOUT “IT’S HOT NOW” BUT IT WAS THE SAME TEMPERATURE.

La ubicación y la vista panorámica de la ciudad. El personal del área de desayuno increíbles en amabilidad y vocación de servicio

Que cuando llegamos nos asignaron una habitación que estaba ocupada y nos tuvieron que cambiar. El hotel requiere algunas renovaciones. Nos compensaron con desayuno de cortesia

What i like about the property was the location. Wasn’t too far from our main event. The hotel was clean, the bed was comfortable, the valet staff was polite but the front desk seem a bit non chalant especially as far as our issue we had.

What i didn’t like about the hotel is that it was freezing cold it felt like they had the air on 50 they seem to not care when we and others complained about it! If you sat at the bar you had to be bundled up! Our room was very cold the water was Luke warm! We complained at the front desk and were moved to another room but they gave us another room that someone was already in. My husband walked in seeing their luggage’s smh. We then went back to complain to the manager of the big inconvenience and gave us another room that room temperature was better but not the water so again we had to take Luke warm showers smh. It was an awful stay. They decided to give us 25% off but i feel like it should’ve been 50 % off.

Spacious room, good location, felt safe.

It's possible I didn't read about needing to separately pay $47 / day parking; so when I found out, it was an unpleasant surprise.

It was close to the convention center.

N/A

All good, would have been nice if there was a pool.

Nothing was to be liked

The hotel was fully booked for the weekend, only 2 of the 4 elevators were working during our stay which made for 30 minute waits or trouble navigating the stairs to get to the lobby from the 11th floor. there were protestors on the premises every morning during our stay at 445-5am banging on buckets and blowing whistles. The protestors were even taunting the guest and yelling at the guest. There were long wait times for valet, they even forgot to get our car.  our room smelled moldy and sour, there is black mold in our bathroom.  towels looked like they were not washed. staff seemed unconcerned about issues we had. Check out is 12pm, I had housekeeping knock on my door at 10:30am, 11am and 1145am. I advised we were leaving at check out time. Staff rarely answered any phone calls to either front desk or valet.

Location

Doors, shower need updsting

Paid for a room but never got it

Never got the room

the property is disgusting and filthy

My family and I loved the location of the property.

I did not like that the hotel did not have a pool. We also didn’t have access to the garden because there was a wedding. I also did not like that we were not able to control the room temperature. it was very hot in our room

view it was good

staff it was so serious and I got choked after my 16 hour’s flight when I ask the receptionist in my check in if there is water in the room as normal as I know Hilton’s hotels she said no you need to bay only and as I have Hilton member ship she give me 2 free water 🤣 in my booking I didn’t see That I need to pay 42 $ every night for my car parking it was shocked when I receive the bills