Excellent hotel. Room was superbe

Nothing

What an amazing hotel, so convenient, clean and the staff were amazing

I loved everything 😍

The hotel was very clean, the room was spacious, the bed was very comfortable. The location is perfect.

nothing

The location is ideal if you are staying overnight to catch a flight the next day. The shuttle in the morning was on time and the driver was friendly.

We had to wait over an hour for the pick up from the airport. If they would have told me this I would have gladly paid for a taxi. Do not take a room on the top floor. Some kind of mechanical noise would come on and off every 15-30 minutes through the entire night.

near airport

expensive

I waited 40 minutes for the airport shuttle. I called twice and the first time they said they would arrive in 8 minutes. I called back and they apologized and said they would be there in 6 minutes. When they arrived and I said something they didn't apologize for inconvenience of waiting but made excuses. Next, and this is a big one. Wifi did not work. I chose EB for the comfortable rooms so that I could work in the morning before my flight. I couldn't get online and when I went to the front desk they said that the wifi doesn't work with Apple. Really? Half the people on the planet use apple computers. I won't be staying at the EB again.

very clean and excellent customer service

nil

The staff was great in all areas

N/A

Comfortable beds with a variety of pillows including down feather. Really important for a problem neck. Amazing shower, room was very spacious and comfortable. Amenities in the shower we’re by Aveda, excellent quality!

Carpets on floor. These did look a bit dingy, and carpets in hotel rooms always kind of disgusting.

The internet didn’t work during my stay.

size of rooms.

breakfast starts late. they have ballroom and party hall downstairs was very busy and noisy. fire alarm went off middle of the night. rates are way too high for what it offers.

This hotel is a gem…. Attention to detail that went into this place is awesome. Love love love. Wish it was in a better location.

With a place SO NICE. The owner should fire the kitchen and bar management and replace every last one of them. The food was horrible at BREAKFAST (room service), LUNCH (room service), Dinner (dinning room) EVERY LAST ONE OF THEM HORRIBLE. How can breakfast taste bad😳!??? Bar: sit down at the bar, bar manager and worker chit-chat DIDNT even say hello or knowledge my presence until my friend spoke up. I asked him was there a problem to told me i was looking at my phone is why he didn’t say hello or serve us. Mind you I’m waiting on them to finish talking in Spanish about non bar related things. (Friend spoke spanish they didn’t know) I asked was he the manager and he said he was. Poor service.

It is clean and the rooms are a good size especially when you have quite a bit of luggage

The room was comfortable

The shuttle from the hotel to the airport was not available in the early morning had to take a lyft.