Embassy Suites by Hilton Chicago Lombard
About this hotel
Located in Lombard, this charming hotel for $68 per night is a fantastic option for your next trip. Located in a western suburb of Chicago, close to many corporate offices as well as the downtown area, this all-suite hotel features comfortable accommodations and many of the comforts of home.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Lombard, IL
Reviews
4.1/5.0
Excellent(443 Reviews)
100% verified reviews
10.0
The excellent customer service I received from Ms. Delisha and Mr. Mo was amazing. They make you feel so valued as a customer. They are so friendly, patient and personable.
The breakfast is always delicious . I love the ambience of the hotel . Rooms always clean . This is our home away from home . 😊
7.0
The room and staff were nice
The bedding, curtains and things in the room weren't as clean as I'd like. The bathroom was leaking water, also overheard other guests having issues with plumbing when I arrived. Having to pay for parking, 1st hotel I've stayed at that charged you for staying and parking your car
9.0
The staff was amazingly helpful and ready to assist in any way.
The bathroom lower wall and floor corners needed attention. The wall paper was starting to peal.
4.0
I love the location. There's plenty of shopping and nice restaurants. They have an awesome hot breakfast, as well.
Where do I begin...our room was dirty, they turn the heat down during the night and you find yourself freezing and unable to sleep no matter how high you turn up the thermostat, the mattress and pillows are TERRIBLE!!!!, parents allowed their children to run rampant in the hotel and the kids were banging on the window to our suite, a heavy stench of Marijuana plagued the property, the stairwells were extremely filthy, our curtains had blood or ketchup on them and to cap off our stay, someone tripped the fire alarm and we had to evacuate the building at 1:00 AM! Oh, and the front desk attendant was on a private call while checking me out and barely paid attention to me the entire time.
3.0
Space and location
Dirty, elevator’s didn’t work and staff didn’t know if they would be fixed or worked on. Parking $12.50…..what??? The staircase are disgusting and rooms need to be cleaned better and updated.
7.0
Easy access
Pool was cloudy, hot tub didn’t work, basic parking lot but have to pay to park overnight
1.0
The breakfast
The staff, pool, or rooms. One of my guest was stuck in the elevator for 20 min. And when she was calling for help they front desk told her someone would be there after he left from the pool area. So disappointing
6.0
The rooms were roomie.
Are room had only one towel and when we attempted to get more they had none to give.
10.0
The hotel was perfect for the small family reunion that we had. It totally met all of our expectations.
There was nothing that we didn’t like. No more to say!
10.0
The location and clean rooms
7.0
spacious
breakfast
pool burned my eyes
pool was cool
10.0
I love everything about this location, it was clean, cozy, breakfast was delicious
I love everything
9.0
Room was clean and comfortable. Staff was friendly, professional and knowledgeable.
The parking fee. Since it's not valet, a garage or a monitored lot it should be FREE
5.0
The room was in ok condition, the breakfast was good they kept up with demand very well. The staff was friendly. The difference in busyness changed dramatically from Saturday night to Sunday.
The room had a broken handle from bedroom to living room. The air was not really cooling. They did provide a fan which was helpful. The pool had been so overwhelmed with people it was very dirty.
10.0
It was quiet and pleasant. No problems whatsoever.
Nothing! It was perfect!
10.0
Everything
Nothing
7.0
The breakfast was great the size of the room is wonderful
The shower head was very loose and I had to call maintenance because my room wouldn’t stay warm but he came right away and fix it
8.0
Private and quiet
8.0
the breakfast was the best I have had.
10.0
it was very clean
n/a
9.0
I was lucky to get a room this weekend. My family has been booking embassy for yesrs.
Paying for parking they should include it as a perk to being a hilton honor
1.0
Me and my family have stayed at embassy on several occasions , never had a problem. But this past stay was a nightmare. So apparently the hotel is pet friendly now which is not a problem until my mom had an allergic reaction. She coughed and all night for the 2 nights we stayed. Let the staff at the front desk know and they were nice and offered to move us. One staff member said we can move you to another floor ,pets are limited to the 2nd and 3rd floor. Our room was on the 7th floor.Another staff member interrupted and said no we were over booked and allowed animals on all floors last weekend. My mom decided to stick out considering 2 nights on new years was 600.00. We just hoped her airways didn’t close and restrict her breathing. My problem was the general manager who had a terrible attitude when we spoke with her over the phone. She was very unprofessional and rude and should not be leading anybody. We have reached out to corporate and still no one has contacted us. Very upsetting
1.0
Location was good
Room was dirty. Heat didnt work
10.0
clean, great customer service and the rooms are very nice
nothing
1.0
nothing
the staff was very rude and not inviting at all
3.0
the breakfast was the best aspect of the whole trip
the checkout lady was so rude and short with us. she was the rudest person I meet there the remainder of the staff was overall kind. Most of the time it was only 2 elevators that worked and then 1. all 3 were working at the last day of our stay. we had to move rooms because the corner suites I guess are generally cold and wasn’t aware of that until after checking in. at first was getting pushback about moving rooms then finally agreed. small minor discount given for moving into a smaller room not what we were expecting. there were some issues with kids running up and down the hotel.. there was almost a fight between a guest and the kids/teenagers. you must pay for parking for what reason I couldn’t figure out due to they have signs all over that state they are not liable for anything there. overall I will never come back as other guests felt the exact same way.
FAQs
How much does this hotel cost compared to others in Lombard?
The average price for a rental in Lombard is $128 per night. This rental is $60 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Embassy Suites by Hilton Chicago Lombard. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Embassy Suites by Hilton Chicago Lombard. Enjoy the water!
Is Embassy Suites by Hilton Chicago Lombard pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Embassy Suites by Hilton Chicago Lombard?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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