Great downtown location

Dirty, staff was not pleasant or helpful. Faucet fell off in tub and so I could not shower. I asked for repair and the staff failed to repair it three times. Ultimately took two days to ultimately get the repair done.

Coffee avaible during day would be good.....as in other hotels

Breakfast was excellent.

Bathroom was small. No hooks in the bathroom to hang towels and clothes.

Staff was friendly

Air in room did not work at all.

The location was close to many restaurants.

There is a $35 a day fee for valet parking, which wasn’t disclosed upon reservation.

Location

I do not even know where to start. Yes it’s old. That doesn’t bother me. This was the most expensive hotel I’ve ever stayed at in Charleston yet it was the worst hotel I’ve ever stayed at. AC is non existent. We woke up at 1am every night sweating. Temps were in the 80s in the room! Asked front desk to have someone check it out for us, and was told it was fixed, yet it was NOT. So hot and humid ( no fan in bathroom either), I started having breathing issues and I do not have allergies or asthma ! We ended leaving a day early because we could not stand it. Booked through Booking.com and was supposedly getting a 2 bedroom king suite but Embassy staff said that didn’t exist. It’s a one bedroom with king bed and a living area with the worst pull out sofa bed ever made. The free breakfast was sad so do not let that be a selling feature if you’re considering this place. Sausage on buffet was actually ICE cold. Maybe I should have collected some of it and used it to cool the hotel room. 😡 Asked multiple times for more coffee pods but never got them. Was placed on hold by housekeeping or front desk ( not sure) for 15-20 mins plus every time I asked for something, which I never got! Front desk staff did not seem to care one bit. Vallet did work their butts off- and we tipped them well but I hope the hotel pays them the $35 per night fee we’re charged so the hotel itself does not keep that money. Location is nice. That is its only positive. I am making a formal call to Hilton tomorrow. I have never had such a bad experience at a hotel before. Booking.com did contact the hotel for me to help me get a refund for the night we did NOT stay, since we checked out early.

Dated facility with poor climate control

The building was a lovely historic building, the breakfast was great, staff friendly

Our room was a shocker. Badly stained carpet, wood chips off all of the dark brown kitchen cupboards, broken tiles in bathroom, wallpaper repair in bathroom is a joke. The new piece was just torn off the roll and stuck on the wall. Bath was rusty and badly and roughly repaired, Bed was so noisy every time one of us moved. When we pointed this out to staff we were told the manager would be in contact with us, which he didn't. Contacted us after we contacted Hilton. We paid nearly $500 a night for a 2 star room. Manager offered us compensation but when we agreed we have never heard from him again

Hotel is close to downtown and shopping. Room was clean and the staff was very nice and welcoming.

Hotel needs a major update, everything was pretty outdated.

The breakfast was good and the service was great . A good selection to choose from,

Everything was fine , staff was very helpful. Deodorize the rooms would be good.

location, happy hour, breakfast, historic feel of hotel.

perfect location! we walked out the door and walked all over the historic district. The free hot breakfast every morning was wonderful. Free water bottles at the front desk and the staff were all amazing.

n/a

The closeness to the historic district.

Beds were uncomfortable, exhaust fan didn’t work, furnishings outdated.

Location was very close to everything The room was large but the bathroom was on the small side Breakfast was good with a lot of choices including made to order eggs and omelets

The property is dated and needs a facelift

The location, staff and breakfast were great.

Our room was poorly lit, and looked like we’re were in an old basement apartment.

beautiful building.

need new carpet. rooms have an odor to them stayed for two days and didn’t receive maid service. the front desk asked but we never got new towels

The location is exactly what we wanted ... historic district. The room/suite was comfortable and well appointed, although a few more outlets would be good. The full breakfast is indeed a full breakfast. Excellent chefs, staff, etc.

class act

Area

The rd noise and the light from street got no sleep

Location close to MUSC

Tv remote absent in bedroom

location and space

very expensive

beautiful building

beds were small and uncomfortable

tours

no dislikes

We liked everything about our stay. The breakfast was VERY enjoyable & tasty, our rooms were very nice & comfortable. We thought the location was just perfect!

The hotel manager would not honor the reservations I'd made for TWO rooms through Booking.com & said I'd have to contact Booking.com to settle it. EACH room was charged $98.75 more than the reservation. I contacted Booking.com, sent ALL documentation they needed to send to Embassy suites & after about a month & 1/2 .... I did get confirmation of a refund for ONE of the rooms that was booked & overcharged. That refund was credited to card ending 5821, which was used for one room. I booked TWO rooms. I have not received confirmation of a refund of $98.75 for the credit card ending 3105, which was used for that room. I've used Booking.com for years & NEVER had this issue of being overcharged before.