Rooms are spacious

AC not working, no heating it was very cold in night and too hot afternoon. So room has windows that you can ask them to open, but they will come with ladder and after you open it to close it you have to call again to stuff. Very few options in room dining menu for 5 star hotel.

Staff couldn’t communicate in English. Although we are in China and not many speak English here, a high end business hotel not training staff to speak in at least basic english was hugely surprising

I love the location, close to every place I need to go. It’s walking distance to the market and very close to my friends office.

We booked the club floor and was disappointed with the food selection. The same options daily, sometimes not very fresh, looked like it was the same cheese and cake from the day before ( very dried out cheese and hard cake. Please have more variety each day…. Not the same foods day after day.

We were treated royally and would not hesitate to recommend this to other International travellers. The reception was extremely kind on our arrival to upgrade the rooms booked - not just my wife & I but also our children who had never stayed in such a luxurious size room. Thoroughly appreciated and a superb gesture. Additionally, reception were able to arrange twin beds for our children's room who had no interestnto share a bed. The hotel's ambassador Ping Wang was amazing in going way beyond her call of duty and personally walked us to a nearby recommended restaurant.

Every thing was just fantastic. The receptionists were great and so helpful. Room facilities were so beautiful.

None.

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🙏

All is 👍👍👍👍👍👍👍👍👍👍👍👍

Nothing

The staff didn’t speak English at all! I struggled with simple communication. They gave me a room with a hot AC, then they moved me to another room without bothering to come and move my luggage, I had to do it myself !!

Nice room layout and fairly comfortable. Good location in the commercial part of town that's pretty quiet on most days but also close to attractions.

Had to switch rooms three times on the first night - first room had no electricity in the outlets, second the bed not set up right and had a huge dip and the third had a broken light. The kettle in the last room won't shut off so water boils non-stop until you notice, by which point I was done and just put with it. Very strange moving across four room in a row and finding issues in each single one. Goes to show that this Fairmont can really use some more room check-ups. The manager was accommodating and great to communicate with but the night and morning shift staff was either defensive or did not bother apologizing for the inconvenience of moving three times past midnight. Also had staff claim they are from another department and therefore too busy to help moving luggage or breakfast staff generally not able to answer questions of the meal selection. Service here is a 2/5 so be warned.