For the per night room rate the ice machine should have been repaired the day it went out of order. It had been not working for a week as per employees.

easy access clean comfortable

nothing

New!

nice location

it all was great

clean & spacious. comfortable bed & bedding. Lovely view. quiet & location as requested. fitness center has great equipment. polite staff. highly recommend. definitely convenient kitchenette.

would appreciate if non dairy options were available at breakfast. we’re vegan. we had to buy our own nondairy milk and organic berries.

Big room ver clean

.

Location’s perfect. Hampton Inn and Suites is my go-to hotel every time I’m in town No complaints

Can’t think of anything I didn’t like

convenience to family and what we wanted to do.

No complaints.

I checked in on the night of the snow storm in prescott valley. I took the room because that was the only other stop the groome shuttle made. I checked in after midnight, still paid 150.00 and was told check out was 11am even though I told the RECEPTIONIST that I had to find a ride or uber to Sedona and didn't know exactly because of the snow. She didn't offer to help. I asked if I could have a bottle of water because I didn't have anything else to eat or drink, SHE SEEMED PUT OUT. I asked if an extra night was possible and she said NO. The Harlem Globetrotters were coming in. I didn't get to sleep till after 2am. My luggage was all wet from the airport. AT 6AM THE HARLEM GLOBETROTTERS WERE TROTTING LOUDLY ON MY HEAD ON THE FLOOR ABOVE. I called reception and said these people are pounding on my head!!!!! I did not get back to sleep. I want a refund. A REFUND.

EVERYTHING

clean and quiet

n/a

Food was great and the ladies were super friendly.

Front desk had considerable difficulty finding reservations and working with the booking.com system. The 2 front desk women worked very hard to get us checked in. It took about an half hour. There was definitely a problem from booking.coms side.

location

barking dogs no internet and tv issues