Location was good. I was attending a conference at the hotel and the staff and food were really good.

No internet the entire stay. Was told twice it would be available soon but it never was. Was initially put in the wrong room (Double Queen instead of King). Bathroom door would not stay open

The location was fantastic, very walkable. Everything we needed was nearby, and it had great access to public transportation to access other parts of the city. The suites were a great size and having a living room was awesome.

The Wi-Fi didn't work for about half our stay and the internal phones weren't working either for quite a while. On checkout, the employee proudly said our Wi-Fi would be free, and that was sort of funny since it only worked for a few days toward the end. The rest of the time we made do with roaming international data.

excellent location

the staff is not friendly

location

have to wait in line for breakfast, and don’t like the complimentary alkaline water

the location, the room was a good size and very clean. the staff was awesome

I liked that it was close to the Chinese restaurants and grocery stores. The high pressure shower. How kind everyone was to us

The sink can’t decide whether it wants to be hot or cold. The fitness room was the dirtiest I’ve ever seen. If you would like to be heard by others this is the place for you because there is no sound proofing. Everyone can hear your whispers and moans.

The breakfast was very tasty & complete

The price of the room was very high

Cheapest option in the area. Room was clean and spacious. Walking distance to the mall and a grocery store.

Parking entrance is hard to find.

Parking was a bit hard to get in and out.

close to malls

beds were hard

Location is excellent. Beds are cozy. Elevators are quick. Housekeeping is very efficient and pleasant. Nice fitness room.

I booked and was charged for a room with a view but all I saw from my window on the fifth flour was a wall and a roof. Travelling from a small town I was looking forward to a high flour room with a view and not having this made the room much less enjoyable. I did requested a higher flour or to be reimbursed for the added fee for the view and was denied both.

Used to stay at this hotel frequently 20-30 years ago. Still stay about once a year. Great central location, it had nice rooms, and a great lounge.

Rooms are tired. Lounge was been badly remodelled and turned into an extension of the restaurant. No room service available.

Clean. Comfortable. Quiet. Very helpful staff. Got an early check in.

- cozy environment and convenient location. - 10 minutes’ walking to Metrotown Station, Sky Train. - 5 minutes to Metrotown shopping mall.

Well, I hope they can improve the WiFi speed and stability, since I need to do video conference call in the room.

I did not try the breakfast in hotel because the location is so great that I can walk to find the restaurant I like and fast food in crystal mall food court.

Reception staff

I liked everything, especially the outdoor lap pool at night. Ice machines on every floor. Fast elevators

The room was much smaller than the pictures. Parking wasn't included in the price . We had to pay extra.

The room was cold and we had to get a space heater in the middle of the night. When booking l wanted breakfast included. I booked the room for me and my 2 daughters When we arrived at the hotel we were told only 2 of us could have the breakfast. How chiincy can you get. My daughters also found hairs in their bed.