very nice staff clean accomodated our requests

since Green Mill closed breakfast was horrible - tiny room, two few servers, small menu and no grab and go options - I prepaid for breakfast that I ended up getting somewhere else

staff couldn’t have been more pleasant and helpful. the bed was fabulous.

right next to the highway. the noise from cars and motorcycles was very loud. I will never stay here again. I’ve never been in such a noisy hotel.

A few broken outlets made it hard to charge anything, outlet covers were falling off of the wall, restroom sink when had water running smelled of sewage

Great location

No bathroom fan

Not included with the cost. And not advertised properly. No pricing or times

The pool and hot tub were dirty. A deposit was required that wasn't stated before check in. The floor and carpet were wet( in the living room area). At check out the front desk attendant was eating a plate of food and talking with her mouth full( very unpleasant and unprofessional). Didn't ask if I wanted a receipt and I didn't receive one until I called and asked for them to email it to me.

Nice stay while traveling through

Comfortable beds and it was clean.

Breakfast was horrible! Pool was closed, and service was not good.

Meh.

outdated, not worth the price. not what I expected from a holiday inn express. left and went to a different hotel after our stay here.

it was just fine, nothing special

it was a little run down, the rooms were dingy and worn

The location of this hotel is right off the highway. About 18 minutes from downtown Kansas City. There's not a lot of dining options within walking distance but the lobby was tidy and from afar it looked like a nice hotel.

Quiet time is not enforced at the hotel after 10 PM. The weekend we stayed there was a wedding going on and they partied for awhile. A neighboring room was loud until at least 11:30 PM, and above we heard people running around until about 2:30 AM. I tried to complain in the morning to the front desk staff person but I waited up front for about 5 minutes. No one ever came to the desk and I needed to leave. The restaurant onsite is being remodeled so breakfast is being served out of one of their conference rooms. The furniture in our room was ratty and had holes in it. The pool was nice but my kids wished it was bigger. Someone threw a bunch of soap in the hot tub so that was very bubbly, it was kinda fun but also kinda annoying. There was water damage from a burst pipe or something down our hallway so a dehumidifier was running all weekend long. It would have been nice to have been told these things by the staff. It's also supposed to be a smoke free hotel but it smelled like marijuana and smoke at random times during our stay. Save yourself the hassle and go stay somewhere else.

location. and the cleanliness of the property

The location was okay, and the bed was comfortable.

I was under the impression there would be breakfast, but I was misinformed through your website. The room was not totally clean, there were hairs on the toilet, the toilet didn't flush unless we went into the tank, and the morning staff was not very friendly.

The bed was like sleeping on concrete. When I informed the person at the front desk, the response was simply, all the beds are the same as required. While that maybe true there was no attempt to move me to another room. The attitude is You got what you paid for, you should have stayed on a better hotel.

Pool

Mattress

It was decent, felt a little worn.

When I searched for "breakfast included" I got this property, but breakfast was available, not included. Please advertise honestly.

the bathrooms are pretty updated

the building itself is a little outdated the windows had mold on them in our room