JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
About this hotel
Located in Surabaya, this charming hotel for $19 per night is a great option for your next trip. Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodation, with exquisite European décor, outdoor pool and a fitness centre.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Dishwasher
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Surabaya
Reviews
4.5/5.0
Excellent(391 Reviews)
100% verified reviews
10.0
Very clean
The smoking area
1.0
I paid for a SUITE ROOM at JW Marriot Surabaya, and this is what we felt: Staff who were unfriendly and unhelpful, the room looked old and had a bit of a musty smell, the bathroom was not clean, and also the regrigerator was completely empty, not filled with anything not even just mineral water. I was very, very disappointed to stay at this hotel, the worst experience of what I experienced during my travels around the world. I asked one of the staff whether it was true that the refrigerator in the SUITE room we rented was emptied, the answer was YES THAT WAS POLICY. I just kept quiet and couldn't say anything.
I paid for a SUITE ROOM at JW Marriot Surabaya, and this is what we felt: Staff who were unfriendly and unhelpful, the room looked old and had a bit of a musty smell, the bathroom was not clean, and also the regrigerator was completely empty, not filled with anything not even just mineral water. I was very, very disappointed to stay at this hotel, the worst experience of what I experienced during my travels around the world. I asked one of the staff whether it was true that the refrigerator in the SUITE room we rented was emptied, the answer was YES THAT WAS POLICY. I just kept quiet and couldn't say anything.
6.0
Check in for group very slow
No milk in fridge for tea/coffee
10.0
The hotel offers a luxurious stay with top-notch amenities. A standout was Uli in the executive lounge, whose dedication set a relaxed and welcoming mood. Highly recommended!
For my one night stay, nothing ! Everything was perfect.
9.0
Staff was amazing, breakfast suburb!
10.0
It is a beautiful hotel. My room was very big with a great view of the city. Staff were extremely polite. I stayed here for a business trip so it was perfect for that.
8.0
good location, big room, sauna
very dated furniture and set up
6.0
its an old hotel , but being one of the most well known brand in the world, the service of course lives to its name, room is spacious , staffs are very friendly , breakfast is average.
To our horror on the 2nd day of our stay our room water was brown, we called to complain and they were fast to send a technician in but sadly after 15 mins it wasnt helping , their staff provided with another room next door just for a quick shower as my daughter just came from a swim and her skin are itchy, the new room wasnt much better as the water is still brown, they were quick to give us another room and made sure this time the water was clean, their staffs were very apologetic and handled it professionally , gave us a room upgrade , fruit basket and upon check a cookie to compensate and followed by countless apologies again, again their service is top-notch something you’d expect from a top name brand.
10.0
The warmth of the staffs, the location that is close proximity to good food of Surabaya, the cleanliness of the room, and the breakfast selection! Def will be back
Nothing
10.0
Good breakfast
5.0
Breakfast spread is owesome
Room is very old, carpet is dirty, stains on pillow case. Toilet bidet is disgusting dirty!
8.0
Star were friendly
10.0
everything! The friendly staff, our room and also view from our room ❤️ breakfast was fantastic.. and many thanks to ivana and dilla from the GRO for helping us a lot ❤️❤️
10.0
everything
loud music in lobby that played the same time as music was playing in the main restaurant
10.0
Grest location
nothing
10.0
Love the room. Excellent service by all the staff - reception, restaurant, housekeeping and concierge.
Nothing!
9.0
overall it was great
nil
10.0
all the best
Yes
FAQs
How much does this hotel cost compared to others in Surabaya?
The average price for a rental in Surabaya is $39 per night. This rental is $20 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at JW Marriott Hotel Surabaya. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at JW Marriott Hotel Surabaya. Enjoy the water!
Is JW Marriott Hotel Surabaya pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at JW Marriott Hotel Surabaya?
We found 15 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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