The bellhop, and staff

When we walk in the room it had cans on the floor made me think someone was in the room

Location was great, close to restaurants, shopping, casino and convention center.

I always love staying a JW Marriott and was genuinely excited about our stay. Soon after arriving at the hotel, I had to catch up with co-workers. While I was away my wife was preparing the bed, when she notice some spots on the sheet. After further inspection it revealed the bed linens was soiled with large areas of dried blood. The next steps are what was unacceptable. First they tried to bring a liner, than they come back with a fitted sheet. We wanted the entire bedding changed including the pillows. This took about 3 travels back and fourth to our room before they could finally do a basic cleaning.

Location was great and customer service

Location

Nothing

We were on the 30th floor at the top. The room was beautiful we could look at a lot of things from our view. The beds were so comfortable and we both sleep so well.

The noise from the other person's room talking loud and bumping and throwing stuff against the wall. As the main entrance is on the other side we called a Lyft and waited on the wrong side. So we kept missing our rides.

The room was comfortable and clean. The location was great in walking distance to Bourbon Street. The staff were friendly and very helpful with restaurant recommendations.

None

friendly and clean

nothing

location was about it…

this property is NOT the JW standard.

Loved view from 30th floor. Room was decorated tastefully. Bathroom was very nice with great shower that worked well. Loved the friendliness of ALL the staff. They were totally helpful, pleasant, and knowledgeable.

We had queen beds and my husband’s bed was not firm enough and he felt like a deep “ trench” had been made previously in the mattress that he could not escape from. My bed felt fine. We could hear next door tv playing which was annoying the second night of our stay.

Nice

Beautiful

central hotel, design, friendly staff. gym.

rooms were unfortunately not clean, e.g.oropax from guests prior to us were dtill on the floor. coffee and glasses were not refilled. Not soundproof from room to room.

My suite

View

Everything was great.

wish the pool was on the top floor.

Limited food options/restaurants. No breakfast available.