Great location in Ginza, modern hotel, comfy designed rooms, quiet, smiling service and free snacks and drinks at lobby

Nothing

The location was super and the refreshments provided were great

Western breakfast wasn't a good spread. I will wish that there's a good buffet spread instead

Great location. Room is big enough for family of 4. We booked 2 twin beds and combine them together and it sleeps well for 2 adults and 2 kids. Room was clean and shower room and toilet were separated which is really good. Highly recommend.

Breakfast style were the same. Wish it could has some changes.

New, clean, connecting room

Staff not friendly, she make wrong invoice, she ask for more money for early check-in at 13.00 (check-in time 15.00) But the room is ready at 13.00. After I see other customers can go to his room at 13.30 without pay extra charge. I ask why? The reason is he book via other platform, not booking.com. However, after I complain after overcharge invoice, other staff (which is better) let me go to my room at 13.30.

We loved the service, location and facilities. Loved everything about it

The staff were very good, helpful and they do their best to assist you

the only thing I didn't like was room cleaning, it wasn't the best, and I'm not sure if it's a Japan thing or only this hotel, because they only make the bed and clean the trash, but floor and carpet were not being cleaned all the time, they hotel had 2 types of service, basic and more detail which was when requested but even though the xlean was not thorough

room

lobby and officer

location staff comfortable

no real breakfast

location is great.

Great new hotel in Ginza. Great facilities, comfy room (we stayed in the premier room on the top floor).

Breakfast not so great and repeats every second day. So called “eco cleaning” is very basic, so I’d avoid next time.

It was well-located, the staff are amazing, the hotel was very clean, and the complimentary food and drinks were great!

The room is very large with comfortable beds places to sit and eat, and a spacious bathroom. Everything was clean and there were plenty of amenities in the bathroom, as well as coffee machine with pods, teas, dishes etc. The bath is huge and shower has great pressure. Overall, everything was very high-end. Staff were professional and very eager to help. They stored my luggage before check-in and after check-out, were able to answer all my questions and give directions. The lounge on level 2 with snacks and drinks were a great bonus. Location is great as well as it's close to the centre, shops, JR and subway lines.

Can be a bit hard to find as it has a small entrance, but it has a sign so this is a tiny complaint. There is also no laundry on site, although they offer a third party service (not same day).

they provided free snacks

it was insanely overpriced compared to other options

pantry area with microwave and free drinks

a little understaffed at times

Not enough towels, I would’ve liked face towels. Also, no hangers. I didn’t have a hanger to put the towels on. Second, the room cleaning did not include washing the coffee cups. There’s no kitchen to properly wash them.

New, clean & convenient at Ginza location

connecting rooms are not as spacious as I think

Room was spacious enough, bright enough, and fairly clean. Location was okay, about 7-8 minutes walk from Shimbashi Station and right next to Ginza. Walk to Tsukiji Outer Market took us about 15-20 minutes (it was probably longer than expected because it snowed that morning). Staff were all nice and it was easy to communicate with them because they speak english. Free masks provided on days we didnt bring our own masks. The complimentary snack bar was fabulous too.

It was a little dusty in the room (The TV was dusty) and thorough cleaning could have been done slightly more frequently. We had 1 night of thorough cleaning out of 5 nights there.

you cannot get a better location than this hotel in ginza. rooms are clean and modern and fairly spacious. the staff are very kind and helped us get dinner reservations.

the lobby is very basic. there is no restaurant or bar, but there is a little snack area with free snacks and a in the evening they have free wine and beer…. but don’t expect a beautiful lobby.

Wifi can be stable as sometime during the zoom than internet is not great