Breakfast was super!!!!

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Breakfast and dinner were both excellent. Enjoyed Onsen experience

I liked our room with an onsen. My family and I enjoyed it because apart from the bed, there is also a futon that we can sleep on and I was happy because there was baby rice😊 because my baby is eight months old. They all have what I'm looking for especially for the baby.

everything is ok to me but I just suggest that they can change their blower in the room. It's weak because it's so small. when there is a fast walk, the hair does not dry immediately

the hot spring onsen in our room.

Good location and clean facility

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All the staff are friendly, welcoming and diligent. Exceptional service. The private onsen rooms are perfect for relaxing.

The private hot bath in the room. Good quality Japanese breakfast buffet. Excellent service from staff.

Super big room with private onsen bath in room. Dinner was fantastic too.

Nothing!

Food was great

We enjoyed the in room onsen. Staff were helpful in helping us to forward luggage to our next hotel.

The hotel room is spacious. it has a separate bath area and toilet area. I booked a room with western bedroom with a Japanese style tatami living room and private bath tub. The spacing is very good and enjoyable. It also provide public hot spring bath in ad hotel facilities.

The parking lot is a block next to the hotel and it wasn’t indicated clear enough. Once I arrive, I parked in front of the hotel and was aiming to check in and ask for the parking area. A staff come by and asked me to move the car away (park to the proper place before checkin) first. The staff did show me where is the location of car park. Overall experience is good but the tone the staff instruct me is a bit not peaceful.

good staff and their service

old facilities

The needed things at room (including the cloths for hot spring) were not well prepared during our stay.

the private onsen at room is so good.

suggest to have massage service which is normal in the Onsen hotels.

helpful staff, good food, family friendly

no private bath inside room, got to wait for family bath if u need to bath child

food is good.

reception is not welcoming.

the onsen is offering both public and private as well as foot bath in lounge garden area. the staff are all friendly and wishing to help at all times the breakfast is great even if not included in rate it is not very expensive if you decided to have it in hotel

Ito is a small city so only place you can get a taxi is from JR station that if you wish to take many luggages to travel from A to B it is difficult to organise the trip

Free parking space is provided. Restaurants and supermarkets are located nearby.

The hotel itself and the amenities are quite old. Moreover, we need to make the bed ourselves without any help and there is no shower or bath in room.