Moon Palace Jamaica

About this hotel

Situated in Ocho Rios, this charming hotel for $100 per night is a fantastic option for your next break. Offering a spa and a swimming pool with a wave machine and water slides, Moon Palace Jamaica - All Inclusive is located on the beachfront in Ocho Rios. The property has a dolphinarium where guests can swim with dolphins at an additional cost.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Ocho Rios

Nearby attractions

Dunn's River Falls & Park

Moon Palace Jamaica

4.1

Excellent(580 Reviews)

Hotel in Ocho Rios

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Ocho Rios

Nearby attractions

Dunn's River Falls & Park

Reviews

4.1/5.0

Excellent(580 Reviews)

100% verified reviews

9.0

Feb 2024

Moon palace love Jamaica

Amazing location. Lovely food and ambience.

Expensive to do dolphins or trips

10.0

Jan 2024

Best time ever

Everything. It was so beautiful. I loved my Service. The receptionist was amazing and the servers and the spa ladies and EVERYONE that worked there. It was a dream come true. They accommodated me to the end.

I have no complaints. I had a issue with my card which caused a delay to leave my resort. It made me miss my shuttle ride to the airport and they paid For a taxi ride for me to get to the airport. I’m so grateful for them.

10.0

Jul 2023

Great hotel to have a vacation

Absolutely everything about the hotel, once we changed our original room. Our original room had no balcony. Every room should have a balcony to sit and relax on whilst taking in the beautiful view. After changing our room to one with a balcony, the rest of the stay was faultless.

We originally had a room with no balcony. All rooms should have a balcony. We were accommodated to a room with a balcony the next day, which makes all the difference in enjoying our stay.

10.0

Jul 2023

went for my sons 18th birthday we both had a great time at the moon palace we was given a complimentary birthday cake b

staff was great location was great rooms was clean food was good can’t fault the moon palace

what’s not to like

10.0

Jul 2023

an amazing time for me and my friends. I would absolutely return for a longer stay!

The breakfasts were delicious especially the mix of local food specialties and European treats

airport transport was a challenge

7.0

Jul 2023

We felt at home at moon palace and did enjoy our stay and would’ve stayed longer if we didn’t have to return to work. I

Have been before and enjoyed the stay… the staff are very nice and helpful… the facilities and restaurants very good.. Shame it wasn’t lobster season! Apart from below, had a great time because we were familiar with the surroundings.

We had a problem with our momos booking and the front desk manager he was not helpful at all. The lady that was on reception was very very helpful and went out of her way to ensure we were okay and showed she cared which was very appreciated. Loved the ladies in the spa and the manicure place. First time stay we had a sea view room this time we were on the 3rd floor not nice view and stained hallway carpet not nice at all. Room service took so long. Did not like the hard sell on membership investment as soon as we arrived. We just wanted to go to our rooms and unwind after a long journey. The next day they said it would take 90 mins but it was nearly 3 hours.. we travelled with relatives from the US and my elderly aunt was so worn out … her experience was approx 4 hours and she was so worn out she agreed to sign up just to end the constant sales talk!

6.0

Jul 2023

Pleasant

The food

10.0

May 2023

not a bad moment at all

That was the best part!loved the meals

dude named Damian at jerk hut was very unprofessional and rude with his services.

8.0

Mar 2023

It was a good 4 day break but not good enough for a longer holidaya

Breakfast was good -indeed the Buffet restaurant was excellent. It s unusual to have the Central Buffet the best restaurant on site.

booking thru Booking.com and them having to pay thru the Hotel Centre in Mexico was an absolute disaster. Never had that problem before - this damages the Booking.com reputation. The Beach was poor - too small. Entertainment was much inferior to other All inclusives in Ocho Rios. Food options were good but the ability of the staff - albeit friendly and helpful - fell well below the standards necessary. For example 4 of us ordered a meal in the Asian restaurant and all 4 of us didnt eat it. Also in the Italian restaurant the food was very good but they served up the first course and the Main course at the same time so i had a plate of Lasagne (excellent BTW) served at the same time as a Filet Steak (also excellent and big), Neither the waitress the server or the manager seeemed to have any idea. Pity.

9.0

Jan 2023

Superb

Everything

The gym closes at 11.00 am

10.0

Dec 2022

the stay was lovely

everything

the long time wait to have the room cleaned up

6.0

Jul 2022

My stay was enjoyable because I was with my family, however I was disappointed in the actual hotel.

The staff was excellent and the facility was clean.

This billed as a 5 star and it definitely is not. The check in process took 45 minutes. The food was just ok. And there there were sales staff at check in and check out.

9.0

Jul 2022

Superb

staff

view from my room

7.0

Jul 2022

Okay stay

Location Ms. Stacey helped us really well, after we were given one bed for 3 people. We had requested an extra bed for our Carer.

Food

8.0

Jul 2022

Very good

Not good

The food

8.0

Jun 2022

Will definitely revisit

The nightlife was great especially the Loud Bar (definitely a must try), I liked the range of activities and restaurants.

My partner and I had to sleep on separate beds as they were out of King beds. This was a common problem among guests. Room could be bit bigger, especially the bathroom.

6.0

Jun 2022

Overall unimpressive

The resort is in a good location with plenty activities for the children. The food was impressive with something for everyone.

The attitude of the staff leaves a lot to be desired, we had some issues with the booking initially and the reception staff were uninterested in helping us to resolve the issue and extremley unhelpful! they cast us to the side and I had to use my own personal phone to contact Booking.com. The staff do not seem happy in their roles and it really shows in service delivery. Our room was located on ground floor, there were issues with the toilets overflowing and we had cockroaches in our room. The staff did not seem that bothered when we complained and said it was normal as we were on the ground floor and had the door open. I was overall not impressed with the hotel particular given its 5* rating.

10.0

Jun 2022

My stay was amazing, would definitely visit again

Most things

The regular juice they serve

9.0

Jun 2022

Excellent time spent will be back again soon.

I thought the breakfast was well thought out. The opportunity to tey the local breakfast as well as the other options was brilliant. The restaurant has much improved with the option of sitting inside or being outside. Great improvement from the days of Jamaica Grande

There wasn't really anything I disliked about Moon Palace it was a great time spent with my mum. She absolutely had an amazing time. We were even given an upgrade free of charge as my mum who is 86 couldn't manage the shower in the room so we were given another room the next day where she had a much larger walk in shower.

4.0

Jun 2022

Disappointing

the food

the waiting time to check in and the staff rush to check out

10.0

Jun 2022

I WANT ONE OF THOSE BEDS🤗

This is definitely a place for pleasure and resting. The restort has international standard, well trained staff, safe environment and clean fully functional facilities.

The hotel was apparently fully booked and as a result, we were unable to get the type of bed we booked for. Though that was not a big issue, we would have much prefer if the staff had informed us rather than us finding out on entering the room.

10.0

May 2022

Exceptional

Great food and staff

9.0

Apr 2022

Just what the doctor ordered! I could not have asked for more over my three night stay.

I really appreciated the exceptional service and the beautiful room layout, the complementary bottle of wine in the room, the way in which the grounds were kept, and the ability to use the app to help me in my experience all made for a great time. The food was surprisingly good for an all inclusive (my hats off to all the chefs, cooks, and culinary staff). The spa experience was really good! I went twice and found the facilities and service to be top notch! Going for a massage in particular was great, because I did the hydrotherapy before hand with a staff member to guide me through the experience without it feeling overbearing or overwhelming. Everything is beautifully laid out, tastefully done and has a touch of class. I didn't take advantage of all the activities and amenities available but I can see why someone might not want to leave the property. The excellent staff service, great food, and beautiful facilities where I could get whatever I needed were the best things about my experience. ^_^

If there is a way to clear up the swimming section of the beach water without negative impact on the ocean environment, please do. There's a lot of seaweed growth and I think a lot of folks avoided the beachwater as a result. The hotel seemed to be a full capacity when I went, so little things seemed to be limited in supply or just not replaced by staff after cleaning the room (bathroom mat, face towels, bath rags). I was able to get them when I asked for them, but its weird to see a hotel at this level seem to run out of or overlook basic items. Install double pane glass for rooms to help block out excess or loud noise, and something on doors so that they don't slam shut (its loud) every time someone enters or leaves their room. I was able to sleep through most of it but used earplugs at night and found myself up with the rest of the early risers on my floor once they started leaving their rooms. >_<

9.0

Apr 2022

Superb

The jerk hut was the most authentic experience at the hotel. Staff was super friendly. Breakfast options were very diverse, including a real Jamaican breakfast.

The hotel tour organized for guests that was designed to give extra discounts was only available to guests living in the US.

FAQs

How much does this hotel cost compared to others in Ocho Rios?

The average price for a rental in Ocho Rios is $109 per night. This rental is $9 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Moon Palace Jamaica. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Moon Palace Jamaica. Enjoy the water!

Is Moon Palace Jamaica pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Moon Palace Jamaica?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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Beachfront

4.7

Outstanding(15 Reviews)

Moon Palace Jamaica

About this hotel

Amenities

Map of Ocho Rios

Nearby attractions

Moon Palace Jamaica

Hotel in Ocho Rios

Reasons to book

About this hotel

Amenities

Map of Ocho Rios

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Ocho Rios?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Moon Palace Jamaica pet friendly?

What amenities are available at Moon Palace Jamaica?

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