Las instalaciones, el desayuno bufete estaba riquísimo, el personal muy amables, habitación muy limpias y cómodas.

La ducha del baño no estaba muy buena

Los empleados se desviven por agradar. Nos hicieron un upgrade que es de agradecer. Buenas instalaciones y buen desayuno y restaurante.

Quizás la ubicación si se desea ir al centro.

Nada me gusto mucho... Ver comentarios abajo El Hotel está bastante descuidado y viejón, se nota el descuido principalmente en los cuartos y en el mantenimiento de los baños

La primera habitación que me dieron estaba fatal, tenia un olor a humedad y moho horrible, llegaron a "limpiar" con un ambiental que la dejó oliendo a baño público! Tuve que abrir la puerta del cuarto para tratar de que se disipara el olor. Cuando reservé pedí cuarto sin ruido y me pusieron al lado de la piscina donde escuchaba todo lo que unas chicas sentadas en el jacuzzi estaban conversando. Pedí cambio de habitación y me dijeron que "no había" y que si no me gustaba el cuarto, no me cobrarían penalty si me quería ir a otro hotel cuando eran las 8 de la noche!!. Como pasaron dos personas de mantenimiento por el cuarto (la TV no estaba funcionando), ambos reportaron que lo que yo decía era cierto y me dijeron entonces de recepción (siendo ya la cuarta llamada a quejarme) que "tal vez" podían cambiarme de habitación como a las 10:30 pm. Efectivamente me hicieron un up.grade a una junior suite (#4180) pero WOW, como suite deja mucho que desear! Es un cuarto más grande con una salita, pero hasta allí no mas aplica lo de Jr. suite... un mueble de metal y pintado de naranja que se ve horrible, no hay enchufes a la mano para cargar el celular en la mesa de noche, agua solo ponen dos botellas y cuando pregunté porque no ponían más (me quedé 4 noches) me dijeron que esa era la política del hotel, pero no lo dice por ningún lado. Los hoteles donde me hospedo en CR ponen agua todos los días. El buffet deja que desear, no hay muchas opciones y estaban las cosas medio frías y no muy buenas, fruta no hay selección, solo piña y papaya, el Gran Hotel CR tiene un buffet increíble y el doble del tamaño de este. Y el precio por habitación es básicamente igual e incluye el Wifi, desayuno y agua. En el baño no hay donde colgar la ropa, el drenaje de la ducha estaba muy lento y el agua caliente iba y venia.

The pool and breakfast

Nothing everything was great

Es un lugar muy cómodo, la cama muy buena

La distribucion de los pisos en horizontal hace que los pasillos sean muy largos

Las instalaciones.

La humedad y el servicio de meseros.

The breakfast was laid out nice however it was not too much variety for American style food . The taste was awful and beans and rice every morning awful

The forcing of taxis for the hotel and over charging. It was very stressful and they demanded you take there Radisson taxis who were over charging. It was a rip off and the travel man near front desk is a liar in having to do activities that you don’t even go on the excursion

Muy alejada la habitación de la recepción.

Beautiful hotel with great facilities. The hotel is a little older, but it has a great charm to it. The rooms were spacious with great views, and the staff was friendly and helpful. The bed was comfortable, and the rooms was massive with plenty of outlets and in room provisions. The facility amenities were great, and parking was plentiful. The breakfast was wonderful, and the restaurant was helpful and accommodating especially for food allergies. All in all, was a great place for a great price.

The location was a bit remote in terms of restaurants and stores around, so expect a short drive to get to San Jose's sights, but the hotel is very accomodating to this and has shuttles and transportation recommendations. The facilities are a bit old, so expect a few noises here or there with the thin walls.

Clean and comfortable. Good restaurant. Quiet.

A long labyrinth of corridors to get to main entrance. Limited food options at cafe. Unwillingness of online staff to accommodate distilled water needs for cpap; instead I needed to make $50 worth of long distance phone calls to arrange delivery. However, the hotel manager apologized and said I should have called the hotel directly rather than message them through booking.com. The hotel was situated several minutes from downtown which actually turned out to be an advantage.

The staff was kind.

The room they gave me was far away from reception (I was a solo traveler) and sticky and not well air conditioned. I asked for another room in particular nearer, but did not get it. I took another hotel at the end, which was from the same chain; although I asked it was also not possible to assign me there. Waste of money, as I did not get any reimbursement, ended up for paying for 2 hotels for 1 night - but happy that the other hotel was good and I felt comfortable there.

The reception personnel was all wonderful. They attended to my needs very friendly and personable. Pablo was the travel assistant that cater to my service. Otherwise absolutely fabulous stay.

On the weekend I don’t understand the time restrictions for the gym use when most people workout in the early day before breakfast, meaning by 6am. Hopefully you will change that fir the better of your customers.

felt safe on the property

as soon as I walked out of the property I was assaulted and robbed

The staff at breakfast were very attentive and good.

Breakfast was included. Close to downtown. Room looked good.

Pool isn't heated. The concrete architecture is ugly. I asked them twice to fix the bathroom faucet but that wasn't done. Something was couriered to me that I never got, probably not their fault but the sender said it was delivered.

The gym was excellent 10/10. Enormous with a wide range of machines, dumbbells and racks. We chose the hotel due to the gym and were not disappointed. Kind staff at check-in as well as breakfast and at the gym.

Facilities are a bit old, but this was not a problem for us. Perhaps the place could have some international outlets.

The bed and the bathroom were great

Old tainted rug Very little staff Not sufficient pool towels

Staff great and beds so comfortable. Architecture a treat for fans of brutalism.

Hotel is dated and could use a deep clean including the air system. Some lagging maintenance issues around pool and hot tub.

Good breakfast Excellent attention by the staff Very friendly staff everywhere in the hotel I feel very secure in the hotel. The counter staff Ranyer was very kind and helpful.

The room was far away from the lobby The Species restaurant need to vary the menu and include different plates. I ate some spaghetti with chicken and a cream of chicken with pejivaye and coconut milk was delicious.

The lobby was nice and clean.

The room was mouldy and old. No fridge. The pool area was old and unkept. The breakfast was limited and not great quality.

Nice comfy beds

Not so easy find from the airport

Clean, very spacious and comfortable room.

I would have liked a balcony and fridge. Apart from that, excellent !

Breakfast & Service were excellent

Too many small issues, which could have been prevented before check-in. E.g. coffee machine not functioning well, haidryer found broken. 1 bed mattress sinking, losing suspension, causing 3 nights of uncomfortable sleep.

the staff was friendly and efficient

air conditioning unit did not get cold. one of the windows would not shut. the room smelled musty

Breakfast, bed and staff

Nothing