Asked numerous times for a walk in shower, was told I would get one at the Reception only to find a bath shower combo. Suite was large but bathroom awful and tiny with bath and shower curtain :(

Bathroom. Staff too couldn't care less.

Very little . Dark , impersonal

Most things , especially poor service

Had a room upgrade and complimentary breakfast.

Bathroom could use a facelift.

It was a good hotel friendly staff.

Just a little bit far from the street did a lot of walking.

Everything but reception services and housekeeping.

reception and room amenities - shower gel, shampoo, etc. I stood in front of the reception area for good 5 min before the gentlemen at the counter even acknowledged me by lifting his head and pointing to the phone. Then another receptionist strolled in, ignored me, paged someone that some room is missing shower gel (which I found funny at the time) and went back to a side room. After a few minutes she came out and only then acknowledged me. After checking in the receptionists' services remained bad - putting us on hold and saying he is busy with 10 people standing in front of him when all we wanted is to find out where we can get some ice and then of course empty shower gel and conditioner bottles in the shower we needed to call about. My understanding is they are understaffed and demonstrate it to the customers on purpose hoping for management's reactions to a bad review.

the breakfast was great lots of variety and the staff were very friendly and helpful, everything else clean the booths were great and comfy

we had a panel in our room come away from the wall and made the main desk aware and they did send someone up but we did have to ring back to ask as we went for dinner and it wasnt fixed when we got back

Spacious room with clean and comfortable bed.

The room was booked with breakfast. But I was told that breakfast not included when check in. After showing staff my booking detail, breakfast vouchers had been issued. 4 pm check in time was bit late.

it’s location near Railway station and downtown.

They charged me extra for parking on its lot, then they wanted more money for better WiFi. free WiFi did not work properly, said I could not use it on more than one device. No free coffee in the lobby for guests. i feel I paid more than fair amount/day to stay here. I did not had to pay for any of this elsewhere in my entire Alaska trip.