Close to downtown and nicely kept

Liked it all

Location

over all not bad

Our daughter needs special milk she goes to bed. I had my niece asking hotel staff to put the milk in fridge, as we were very late to check in. No one 's imagination, Hotel could not find Fridge and they put milk in FREESZER. Who on earth, puts milk in Freezer? by the time we arrived, it was frozen, she could not drink it. Middle of night, where would we have found milk and you can imagine, how we spent our first night

The entire staff was friendly and accommodating. The breakfast buffet was the best I've seen at a hotel in a long time, and the seafood chowder was amazing. We appreciate having clean towels each day.

N/A

the proximity with center and good places, the confort of beds

the tv didn't work and also the phone (room 409), not enought space in the room and washroom (for the price it's old and small). I asked for "the view" and we didn't have it neigher. The carpet in the entrance of the hotel look dirty.

location

staff did not inform you correctly and I didn’t get what I paid for

The staff were amazing- made me feel so welcomed

No issues at all

Over $900 worth of charges came out of my account for this stay. Got it all back minus the room charge and $230 that is owed to me. Tried reaching out to management and got no where. Do not stay here if you want good service. If you want ti lose money and have poor communication with management then here’s your spot to stay

Over $900 worth of charges came out of my account for this stay. Got it all back minus the room charge and $230 that is owed to me. Tried reaching out to management and got no where. Do not stay here if you want good service. If you want ti lose money and have poor communication with management then here’s your spot to stay

An incredible experience from check-in to check-out as always! The staff were very kind and accommodating. They even offered us a free room upgrade. Beautiful facilities and rooms. Can't wait to stay again!

I honestly can't think of a single negative.

The lobby, room and facilities were clean.

The reception staff were not customer oriented, the front door person watched me struggle w five baga and didn't even open the door. There was a high frequency buzzing sound coming from the power bar that kept us both awake

Beautiful view

Bathroom needs to be updated

-location was good -sauna was nice -restaurant had really good food and server was super friendly and helpful ( older man ) - good view from the room

-lobby and hallways super cold - hot tub was barley warm -all vending machines where out of order - front desk wouldn't answer the phone . call 20 times trying to confirm my reservation but never got an answer from the nightshift receptions .

The bartender was exceptional...Morris? I think? Beautiful place... far and above any other hotel in st john's Newfoundland Worth every penny Even the soaps and so on were exquisite 👌

No tv streaming services...Netflix etc. No other hotels have it either... my only complaint

Large hotel, quiet space

Staff treated us with attitude and were very unhelpfull

The hotel is well located, common areas and our room were very clean, and staff upon check in and check out were friendly and efficient. My daughter loved the pool.

Breakfast of some sort included in the stay would have been nice (let’s face it…hotel stays aren’t cheap anymore, even if you choose the most economical. A bit of breakfast included for every guest would be nice)