SureStay Plus Hotel by Best Western Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg
About this hotel
Located in Gatlinburg, this attractive hotel for $126 per night is a fantastic option for your next trip. Adjacent to Great Smoky Mountains National Park and 1.7 km from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Balcony / Patio
TV
Wheelchair accessible
Family friendly
Map of Gatlinburg, TN
Reviews
3.8/5.0
Good(1,634 Reviews)
100% verified reviews
8.0
clean comfortable room with very good amenities, loved the balcony overview of the creek. They had decent breakfast bar, but it was grab n go due to the circus,...
dont like soft pillows and needed a thicker blanket
10.0
Front desk was very nice and cordial. Breakfast was good and the gentlemen who worked it was ver very friendly.
Loved it
7.0
Room was very comfortable and the beds were great. The breakfast was good and the coffee was great. The location is fine at the end of the Gatlinburg Parkway.
The room wasn't serviced and the coffee wasn't replaced. The pancake maker was out of order on the second morning. It was a little lisy with road noise at times. But overall it was very satisfactory for the price point.
9.0
The location was great, room was clean and breakfast was good!
I
8.0
location for sure.
a bit old and outdated.
9.0
The location was awesome so close to the skylight bridge.
The breakfast was just Ok. Eggs weren't good but they did have cereal for my 9 year old that is a picky eater.
10.0
The whole experience was great!!!! One of the best things was the breakfast. You offered a great selection and everything was great. Will definitely be back!!!! Loved the deck overlooking the River.
Everything was great!!!
10.0
Everything was great!
10.0
Bed was super comfortable. The sound of the River was relaxing and made everything so enjoyable. It’s about a 3-5 min walk from the better part of the strip but it’s not bad
1.0
the river view
dirty, outdated, location, room was filthy. building and rooms beed tlc.
9.0
the room was big and comfortable
housekeeping need to do a better job because it was food and spills left in the refrigerator.
3.0
location
stained beds,bath towels,super dirty microwave and shower floor also dirty bed never made during the whole stay and management came out with some rules of cleaning I never heard before in another hotels.overall won’t recommend this property at all after our bad experience.
10.0
great location near downtown and restaurants
nothing
2.0
Staff
Cleaning isn’t detailed, I found hair on the pillows and in the shower, multiple stains on the sofa bed which made it seem as if that mattress has not been changed for years. No water anywhere in the hotel not in the breakfast area or the vending machine. My fridge door was broken and sitting to the side where it could have easily fallen on my two year old daughter.
9.0
River view
The price
10.0
Room was very spacious. It looked like there were 2 rooms put together.
7.0
The balcony
The location
4.0
The bed and pillows were comfortable, and the bathroom was nice
The sheets on the bed were gross. They looked dirty and it made us question our choice about the room. The lady behind the desk stayed on her cellphone while customers were checking in.. I had to ask for clean sheets for our bed.
10.0
The room size and TV was big. The breakfast was great.
Nobody at front desk. Both times I went down.
10.0
The property was very clean!
7.0
The staff was really friendly and accomidating. The breakfast was good, with an ok amount of opptions (the automatic pancake maker was amazing). The location was very close to all attractions, it was within walking distance of the 'Parkway' which contained a vairitey of shops, restaurnauts and attractions. It was also an extremly good vaule.
I had to take stars off because the room though a great size felt VERY UNCLEAN. There was a fold-away bed happazardly set off to the side, like the previous occupents requested it but the staff didnt remove it. The futon was broken, felt dirty to the touch and even had an empty cheeto package shoved within the cushions . The carpet was also unvacumed, had debry on it. --The uncleanliness was. off putting and quite disapointing. I feel as though the housekeeping staff needs to pay ALOT better attetion to details.
3.0
The best thing is the river.
Unfortunately, We did not enjoy our stay the rooms and hotel were disgusting, We got in about 2 am the first night after driving for 10+ hours, Then when going into room 501 there was toothpaste on the mirror and counter. There was a necklace under the sheets of the bed so I have a strong suspicion they were not changed or cleaned-**Which is more than disgusting.** There was food and wrappers in the pull-out sofa that my kids were supposed to sleep on, the linens for this bed were stained also and waded up and shoved in a drawer, which also seems like they were used by the last guest and put back- Again DISGUSTING. After seeing all this I went back to the front desk and turned in the necklace and told the attendant about the issues with the room, he seemed very irritated he had to deal with me at all. He looked like he was sleeping, since he was in socks, weird and unprofessional. He switched our room to 701 and said to look at the room and to come let him know if it was to our “standards” My standards are not any different than anyone else's. The other room was also nasty but the sheets looked clean. I normally would not have settled with this but I had been on the road with a 3 & 10-year-old for 10 hours. Then had to deal with the room issues. The room was extremely loud since the elevator was right outside and sounded like it was breaking every time it moved. The elevator was disgusting, the halls were gross, and the guy that was watching breakfast was rude and wearing a ski mask the entire time…also weird. We are here on a family vacation and I did not feel like arguing about these issues so I chose not to come to speak to the manager. The best part about the whole stay was the river outside.
FAQs
How much does this hotel cost compared to others in Gatlinburg?
The average price for a rental in Gatlinburg is $225 per night. This rental is $99 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Gatlinburg. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Gatlinburg. Enjoy the water!
Is SureStay Plus Hotel by Best Western Gatlinburg pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Plus Hotel by Best Western Gatlinburg?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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