The comfort and the service from the staff.

The room service, my order took over 45min and I had to go to the restaurant myself to collect it.

restaurant and pool side,the room and view from the room.

nothing,everything was perfect

Nothing

They owe me money for having overcharged me and are taking me from Pilar to post and avoiding to refund me

The hotel is clean, located is good place with access to most amenities closeby. Some staff responses are rather wanting - are not solution offering.

Rigidity of some staff and not for example saying let me talk to my supervisor and see if this is possible.

Very good hotel, with all you need for a pleasant stay! Staff is really helpfull and doing their best to help you! Would stay again the next time for sure and can highly recommend it to others.

Breakfast was a little expensive and lobby can be busy during weekdays with business events. Bathroom got quite wet after showering, having a seal on the showerdoor would have been nice. But that's a minor detail.

The friendly welcoming from the staff. The hotel ambience in general.

The staff friendliness Clean rooms

Nothing

Pathetic check inn experience. Guy was half asleep and rude.

We had asked for bed sheets to be changed before leaving hotel due to it having a bad odour. We returned 4 hours later to it not done. We had to wait a further 45mins for them to change it while we were told to wait in the room. Eventually after pleading and going back and forth to the manager they changed our room. Extremely unpleasant situation

I liked my romantic turn down, it was so amazing and my partner loved it☺. The breakfast was so great; I liked the reservation staff, so top notch!