The Empress Hotel
The Empress Hotel
About this hotel
Nestled in Douglas, this charming hotel for $82 per night is a fantastic option for your next trip. Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar and large lounge and a conservatory that features panoramic sea views.
Amenities
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Laundry
Balcony / Patio
TV
Wheelchair accessible
Beachfront / Waterfront
Garden
Family friendly
Map of Douglas
Reviews
4.1/5.0
Excellent(1,921 Reviews)
100% verified reviews
8.0
Helpfull and friendly staff
5.0
Location
Very noisy rooms. Constant noise from water pipes.
8.0
Clean and staff were friendly
A bit expensive
8.0
The staff were excellent and always greeted us with a smile and a 'can do' attitude, always happy to help with a request or guidance. The room was clean and the bed comfortable. The room had the usual elements you would expect such as good wardrobe space, TV and tea and coffee making facilities, and although towards the back of the hotel was very quiet. We had a bed and breakfast option and the food was well prepared and plentiful. A good variety of breakfast types (cooked, cereals, fruit etc) you could also upon request ask for kippers and porridge at no extra cost.
Room was a little tired, chips around the bath and a torn net curtain, however for this price point, these were minor issues and as we were in the room only really to sleep and get dressed and changed, these did not impact our stay. We did have one meal in the bar area (bar menu - not dinner) which was mixed - jacket potatoes were enormous (and great value) yet my steak and mushroom panni was more mushroom than steak - maybe a word to the kitchen there
10.0
Clean ,tidy, entertainment, food and beer at proper prices .
Nothing all very good
10.0
Everything was perfect ate in hotel the food was so so good.Spectecular
9.0
Everything at the hotel was great. From the moment we arrived until the moment we left we were very comfortable. Plus we have already booked for next year as we were so pleased with it all. Lovely room that came complete with a bath and a shower ! Great sea view especially good on the night that fireworks were set off in the bay for the launch of the new Steam Packet ferry !
A member of staff I must mention is Lucas that was serving in the breakfast area on the last day of our stay.
Only one issue but a very small one. On the last morning at breakfast the young man Lucas asked me if I wanted breakfast tea or any other, it was the first time that had been asked all week. Thanks Lucas you are a star Plus squeaky floorboards from the floor above our room.
9.0
Good Location on Douglas seafront. Staff friendly and helpful. Hotel has a lovely restaurant and piano bar.
Breakfast room could do with a bit of decor update.
10.0
staff, service and food
nothing
8.0
The room was a little snug but adequate. Good buffet breakfast. Enjoyable evening meals with attentive staff. Lovely location overlooking the coast.
2.0
Cooked breakfast was nice
10.0
Room was clean and comfortable. Breakfast and evening meal fantastic.
Location is very good.
Nothing
10.0
every thing ok
all ok
8.0
It was very clean and the staff were friendly and helpful. The breakfast was absolutely amazing, freshly cooked. The bar food was also good value for money and the drink reasonably priced.
The front door was difficult to open, because the automatic mechanism had broken. Part of the reason I booked this hotel, was because of the spa facilities, they were no longer available.
The plug for the bath didn't fit properly, and the plug for the sink didn't hold any water, making it difficult to shave. The kettle was not correct for the base.
10.0
The place is in a great location. There is a bus stop nearby, the sea is just in front, everything is within walking distance. The breakfast is really good, and the staff is really helpful.
We went to the restaurant and the piano bar and both had excellent food, we highly recommend the queenies and the beef ciabatta! We will definitely come back.
9.0
Friendly helpful staff, nice bar area, good breakfast and food at the bar, central on the promenade. would stay again.
Floor in bathroom was really cold had to walk on towel.
6.0
good location, good value
No hot water. Really disappointing
8.0
Excellent customer service. Very clean. Lovely breakfast. Lovely location.
No late checkout. Latest is 12 noon
1.0
End of an era for me. I have been traveling to IOM for over 50 years and stayed at the Empress many times. However this time will be my last. Issue last year with cleanliness and thought we would give it another chance and even upgraded our room to deluxe for this visit. Sad to say it is worse than last year. One breakfast was one to many...disgusting. couldn't tell you the last time the room was cleaned as there was gents underwear on the floor from a previous guest. Don't know when carpet in bedroom had been vacuumed never mind the disgusting state of carpets throughout the hotel. Very rude manager. No longer a 4 star hotel, your lucky if it's a 2.
Food cold and poor quality
Room freezing on arrival draft and water coming in window
Bought disinfectant wipes and cleaned the toilet etc ourselves.
9.0
lovely building great rooms , great bathroom with full power water pressure .
twin beds instead of a double.
10.0
We liked everything about our stay
There was nothing to dislike
FAQs
How much does this hotel cost compared to others in Douglas?
The average price for a rental in Douglas is $82 per night. This rental is $0 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at The Empress Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Empress Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Empress Hotel?
We found 10 amenities for this rental. This includes kitchen / kitchenette, internet / wifi, smoking allowed, laundry, and balcony / patio.
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