The hotel is nice/historic; nice that it has Mason Grill to eat and drink, as well as The Cafe, The Lobby, and in-room dining, so you have choices and don’t have to leave the hotel, if you prefer not to.

The room my husband and I stayed in was old, needed updating, the tub looked old/stained, the shower curtain had a rip in it from top to bottom. The price to stay in a room is not cheap, so we expected more…..maybe a little bar and snacks in the room (for purchase) a complimentary drink and/or appetizer at one of your dining places in the hotel would have been nice. I come there every January for the Breast Care Conference, held on the 7th floor, and I have stayed in nicer rooms that you have. For the hotel room, eating at one of your dining areas, Valet parking, and not to mention the tips I leave for valet, when I arrive and leave, tip for room service, etc, we feel we should get more out of our experience….more for our money.

friendly staff

……………………

The physical hotel itself is iconic. Truly one of the best hotels in the U.S.

Friendly staff, very clean, on-site dining and lounge area.

N/A

Everything

No issues

Incredible historic space, great rooms and bathrooms

The staff was above and beyond, the room was exceptional, the history of the Pfister is just amazing, the cafe has excellent breakfast selections and our server Anne was just fantastic

Just wish our room had a little fridge otherwise we couldn't be happier

everything

na

Nice place, close to Pabst theater, parking.

No microwave or small refrigerator in room, that I found.

the hotel is gorgeous aesthetically.

they don’t clean your rooms bc of “COVID”. every hotel I’ve stayed at the past year from mid range to luxury is fully cleaning rooms again. A luxury hotel four star not cleaning rooms now is unacceptable. even more unacceptable is they don’t tell you this upon booking or check in. the staff came and dropped off towels and took my $5 tip but didn’t clean my room. if they can come inside and drop towels, what is the difference in coming in and cleaning it? you’re inside…I see nothing here that is about COVID. it’s about saving money and still charging us $260 a night in WI when it’s 40 degrees.

Love the old hotel, great rooms, great amenities.

Little pricey, but overall great.