The Hotel was great. The room, I have no complains at all. Everything was great. The best part was the staff. They were super polite, kind and helpful. The bar was very good and the bartenders were nice. The restaurant was very clean and great service but the buffet was redundant and repetitive (yet good). The restaurant has the potential to be much nicer. The location is OK I guess... regardless of the location you can be anywhere in no time by taxi.

I have nothing bad to say about the hotel. However the taxis working for the hotel, they take advantage of non Indians and want to charge you 800R for a 200R ride. The money is not an issue but their ways are not nice. If you have Uber use it, it's much better. Or go outside the hotel and stop a random Taxi.

The staff were courteous & very helpful especially Mr. Rudra who went out of his way to help us

I stayed at The Suryaa due easy access to many bazaars and POI. I can honestly say I couldn't have picked a better hotel. Right from the word GO, the staff went over and above to accommodate my each and every need. Sagar, Rudra, Sunil and their entire teams are an asset to Suryaa. And I have to say, Udit and Himanshu make the best English Breakfast tea ☕. I would always recommend this hotel to anyone who wants home from home comfort and the best hospitality. Thank you Suryaa, I will surely be back.

There was nothing to not like. Everything is perfect.

very good ambiance and breakfast

na

GOOD LOCATION,BFAST WAS GOOD. ROOMS NEED DEEP CLEANINGG & WOODEN FURNITURE REQUIRES REFURBISHMENT. SOFA CLOTHING NEEDS DRYCLEANING VERY BADELY. TV & CABLE SYSTEM OUTDATED & REQUIRES REPLCAEMENT/UP GRADE TO MEET STANDARDS OF FIVE STAR. THOUGH RATEDFIVE STAR BUT COMPLIES TO 4STAR ONLY

The unique style and atmosphere.

The maintenance level

Good food at Sampan and Sense restaurant...service was great.

Some rooms needed refurbishment as it is an old hotel.

AMAZING BREAKFAST!!! Good location a few blocks from the metro. Supermarket and restaurants next door.

For us it didn't make much difference, because the hotel had many other interesting points. But it is an older hotel with an older decoration.

clean, spacious, breakfast was nice.

most staff were professional yet bland. there was little warmth in their welcome. their smile did not reach their eyes

Location is good. Breakfast was amazing

There was a smell just when you enter reception area on the first day. Most probably from AC vents . Damp smell. Best day the smell was only restricted to the entrance area

nothing

cockroaches

Nothing.

It said here that the hotel is 11km away from the airport but it was 24km driving distance away from the airport. Wasted so much time and MONEY going from here to there. I only booked the hotel thinking it wasn't that far from the airport and I trusted the information provided on booking.com but I was wrong. Absolutely worst front staff who didn't want to help one bit. Dirty, old rooms and the location is disgusting. I was let down by the hotel but also by booking.com. Long time user but never again.

Excellent stay, no complaints staff is brilliant

Almost every thing

The hotel is centrally located near the Lotus Temple. The housekeeping staff is very nice.

Our arrival was quite unpleasant. Me and my partner went for check-in and were "greeted" rudely by a lady at reception who told us to wait with the words "i'm with a guest now". We then moved on to another gentleman. He looked stressed and there was lots of tention between the reception staff. He checked me in and completely ignored my partner who stood right next to me. At the end he just said to my partner "Oh you staying here too?". My booking was for two people, which must have shown in the system. I reported this to the reception management. They apologised but nothing happened after that. In the room the kettle had a broken cover. At breakfast the staff is not enough. Not what expected from a 5 star hotel.

Location is very good

Check in staff was not welcoming

donot stay

same above

location

everything was old, it did not look clean. the rooms needs a revamp. did not feel like a 5 star hotel at all. the tv wasn’t working then the telephone line had an issue.

Not much. Food options were good. Some exceptional staff - Avinash at restaurants, young girl at Asian restaurant on level 8, the cleaner (Satpreet) on level 7. But overall dissatisfied.

Poor service. Exception of few staff. Overall poor effort from main reception. Hotel old and sad. Despite confirming booking 3 or 4 times even a call to the hotel to confrim the room day before arrival, it was not ready. Late flight, 2 young kids..it was last thing to sort out our rooms. We were asked to take 2 single beds to sleep 4 of us.

it was conveniently located. had transport available outside the hotel and Uber would drop us r as ily into the hotel. it was clean atmosphere and variety of breakfast was good. House keeping staff Shamveer was very helpful. he looked after us throughout our stay.

we had to change the room three times as it wasn’t to satisfactory standards. third room that we got, floor was dirty and had to get it cleaned properly. The wall switches were loose and we couldn’t fit in all our appliances properly. had to call the electrician to come and fix it. staff at the reception were not helpful at all. I paid 90% of the bill. I still had two days left for checkout but they called me twice while I was out at a family function demanding the payment. when we got back our room cards were not working, our landline in our room stopped working and wifi wouldn’t work either. I have stayed in several five star hotels in Delhi. Suryaa management made us feel like I was a crook who is going to run away and not pay the balance. none of the other hotels I have stayed in Delhi did that with us. I won’t be staying at suryaa again. they do not know how to treat their guests.

Room & Breakfast

Hotel front desk were demanding higher rate than booking.com reservation. Had to spend a lot of time during check-in & check-out