The location, the size of the room and the design of the hotel

Good location

Did not like the decoration

Location and quality of the property. Helpful staff.

Not replenishing bottled water daily.

We arrived at the hotel around 11pm. There was a porter at the entrance watching us moving off 6 luggages from taxi. No help at all, though he opened the door for us only after we asked for help. We had to move the luggages all the way to the 8th floor by ourselves. Then the lady at the checkin desk told us the room with 2 queen sized beds we booked in advance was not available and there was only a room with 1 bed and a sofa. After we asked what is the point of reservation then? She went back into office calling to a ‘manager’, after 10 minutes she came back and told us there suddenly is a 2 beds room available. We were certainly shocked by that.

Great location! Nice design of the central areas and the room. Staff was very friendly and helpfull. Would definately come back sometime.

With 4 people in the room, we needed more hooks to hang towels. Room is basically equipped for 2 people, even when paying for 4 people. Also only two robes in the room. Rooftop is great, but cusions of furnuture could really use an upgrade.

Beautiful property, stunning decor, clean and modern. Amazing staff, so kind and always ready to accommodate any request. The restaurant is also fantastic, had brunch there and it was great + the amazing service continued from the hotel. Oh and the rooftop was such a nice vibe, literally can’t say enough good things about our stay.

Nothing it was a 10/10 stay

Gorgeous hotel located in the heart of downtown Chicago. The room is beautiful and the brow from the room was breathtaking. Lots and lots of amenities and a fully stocked mini bar and pantry in your room. The rooftop bar and restaurant was also very cool.

Nothing at all

Spacious beautiful rooms. Great location.

Wonderful location, views, staff, drinks at the pool….everything about this place was awesome!

The staff was very attentive and warm Location! View! Pool! Restaurant and Bar!

It’s location and the rooms were well appointed. Very friendly staff!

We had to wait about 25 minutes for our room To be ready even though we arrived at the check in time of 1500. Minor inconvenience but felt if we hadn’t pushed it could had taken longer.

The room was spacious, well-appointed, impeccably clean, and comfortable. The location couldn't be more perfect. close to all the best attractions and landmarks.

The room : spacious and bright, nice city view, nice bed, nice bathroom, well equiped, lots of storage space. The lobby : stylish and spacious, comfortable, coffee, tea and water offered. The location : great neighborhood, restaurants and shops, walking distance from the lake, the Magnificent mile and the center.

The service could be better : we were there at 3 (checking time) but the room was available only after 4, the suitcases arrived in the room after a couple of reminders, the help we were promised to rent a car was ineffective ( we got one through Booking), in the bill we were charged items from the minibar we did not consume. A little more effort would go a long way.

Clean, professional and caring staff.

old but authentic

location

The location, the view is stunning. Beautifully furnished.

There was a huge layer of dust under the bed.

Nice size room, great location, nice staff and good rooftop bar

super helpful staff!! great location

beds are really hard

is nice

elevator no sirve

literally everything

Great location, exceptionally friendly staff, modern and stylish rooms, roof top bar, breakfast restaurant with healthy and tasty food.