Lage am Strand, Sicherheit der Gegend und die tollen Mitarbeiter

Excellent emplacement et très bel environnement

Rien

I love the location

The door issues

Super Personal, das einem alle Wünsche erfüllt. Noch einmal vielen Dank an Silent, der uns abends noch frisches Essen gemacht hat.

Etwas abgelegen, ca. 15 min mit dem Auto zum Zentrum, dafür liegt das Hotel an einem schönen Standabschnitt

super Lage

Im Detail hat die Pflege der Anlage gefhelt, der Pool hatte Algen an den Seitenwänden, Schrauben haben am Holzboden herausgestanden und Sonnenschirme waren defekt

Easy Access to the Beach.

Nothing

I am sadly writing this after trying to sort it out on good terms with them. We booked the most expensive suite which was beyond beautiful as in view and the interior. We booked an additional room as well as had all the family. We wanted a great three relaxing days after Garden route and lots of driving and travels. In fact, we chose this quaint hotel due to the views and beach access and it's facilities specifically. Sadly, our 3 days there were a nightmare for us staying in the panorama suite. I have understood very well how load shedding works here as been here for a month but in this case it was different. The AC system had a filter error and the temperature of the suite was close to 40 Degrees Celsius as it was marking. I approached them immediately and contacted them continously to try and get us someone to look into it. At first, they even tried to blame the load shedding but this was not a load shedding case. The AC simply did not work. I have told them that I will find a hotel closed by and go and sleep there as instead of relaxing we ended up having a very negative experience and both of us going for walks in the middle of the night as we couldn't stand the suite hot temperature. They insisted that it will be taken care of. On the last night it was much hotter and in the middle of the night demanded a solution as they insisted for us to stay but this was a nightmare. I should have walked out on the first day I realized it wont ever be fixed. They provided a restaurant fan which was huge for a bedroom but at least it helped us get 2 hours of sleep. (you don't want to imagine the noise) I have approached them to see if there is anything that could be done also because it was not just one room I personally paid for but for the entire family.

I am sadly writing this after trying to sort it out on good terms with them. We booked the most expensive suite which was beyond beautiful as in view and the interior. We booked an additional room as well as had all the family. We wanted a great three relaxing days after Garden route and lots of driving and travels. In fact, we chose this quaint hotel due to the views and beach access and it's facilities specifically. Sadly, our 3 days there were a nightmare for us staying in the panorama suite. I have understood very well how load shedding works here as been here for a month but in this case it was different. The AC system had a filter error and the temperature of the suite was close to 40 Degrees Celsius as it was marking. I approached them immediately and contacted them continously to try and get us someone to look into it. At first, they even tried to blame the load shedding but this was not a load shedding case. The AC simply did not work. I have told them that I will find a hotel closed by and go and sleep there as instead of relaxing we ended up having a very negative experience and both of us going for walks in the middle of the night as we couldn't stand the suite hot temperature. They insisted that it will be taken care of. On the last night it was much hotter and in the middle of the night demanded a solution as they insisted for us to stay but this was a nightmare. I should have walked out on the first day I realized it wont ever be fixed. They provided a restaurant fan which was huge for a bedroom but at least it helped us get 2 hours of sleep. (you don't want to imagine the noise) I have approached them to see if there is anything that could be done also because it was not just one room I personally paid for but for the entire family.

Lage am Strand und Blick auf Cape Town

Personal gibt sich Mühe ist aber leicht überfordert. Küche im Frühstücksraum ist offen. Leider riecht die Kleidung nach Essen.