All the staff was friendly and helpful. Customer service exceeded my expectations. It was family friendly and clean. We loved the warmed pool and hot tub. Kids were offered popcorn when we arrived; this was a nice treat. Great views and location! Nice shops and restaurants nearby.

No cons.

View is amazing!!

Beds are TOO hard, had to bring a pad with me, cause I experienced this last time we stayed in a different room. Was thinking the beds might be softer in a suite, but they were not!!! :(

Breakfast was not available! Food below was terrible, restaurants are pretty good!!

I did not like the noisy room, couldn’t even hear our TV! Need to check this room to people with kids

Brilliant location , nice room, comfortable bed

No coffee machine or kettle

it was so clean, and it was very close to beach but tucked away from a main road.

We had a glitch with our reservation (our fault) and the hotel was incredibly understanding in a situation where they could have charged us a lot more money. Everyone was very kind and accommodating.

Close to wharf, beach and boardwalk. Clean, bright rooms, great heated pool, hot tub and patio area.

Only complaint is the high windows in the poolside rooms - wish we could have blocked them to sleep a little longer.

Location, accommodations, staff.

Walls are somewhat thin, but didn’t bother us.

amazing location great staff loved the pool and spa

location, room and view

room could have done with a kettle

right next to the pier! great customer service. amazing coffee and the jacuzzi was lovely

The location. It’s rich off the boardwalk. Lots of restaurants nearby.

Nothing really

clean, great location, friendly and helpful staff

paying for parking

Room was clean and beautiful, beds were comfortable, but I would like to point out that the bathroom /shower was 10/10 (very clean, comfortable, awesome job with the tiles). Next time we pass through the area we will be to pay this place another visit. 10/10!!!

Everything was perfect

perfect location by the beach for sunrise n sunset watching.

breakfast is not included.

It was comfortable and the view and location were amazing.

I liked it all.

Nice room with an ocean view. Large shower. Helpful front desk staff.

The view is worth a million dollars. I love being directly across from the pier and boardwalk. The shower is amazing. There is lots of hot water and great water pressure. I never heard any neighbors. Even with a shared balcony, it felt very private. It could have been because of the time of year being winter, but I never saw anyone else out on the balcony at the same time. I will never stay anywhere else when visiting Santa Cruz again. It's my go-to spot.

The beds are very hard, so if you like a really hard bed, you are in luck. It would be nice if the hotel provided a beach ball.