Room was clean, the beach was awesome!

I would it love more options of food. More vegetarian options

beach resort and diverse F&B options

service has declined over the past 5-8 years

Closeness to ocean, friendly staff, free bottled water, comfortable room

The restaurant that serves breakfast...I had to wait over 30 mins to get a seat... you need a 2nd breakfast restaurant location.

the staff was very nice.

everything was great.

That it was buffet style ..

The pastries were not fresh and needs more choices. The outlets in the room needs updating.. a few did not work.

Lagoon, resort style, and food

N/A

Breakfast, pool, beach

Restaurant food choices

Property had everything I needed!

Wished there was a game area to go on rainy days

Thanks to Hilton I will receive a refund for the BOGUS smoking fee. I enjoyed the platform where I could bathe in the sun next to the ocean. Also I the security at this property is surprisingly more pleasant than the front desk.

well for starters the hot tub wasn't functioning properly and it wasn't very clean either. I asked for a towel from the bar as the towel stand had closed before the pool. When we finally decided to use the hottub there was trash scattered around everywhere. The bar attendant responded "a towel? at this hour?" uhh yeah! The pool was still open and I had just come from the beach. The shower coming of the beach was not functional and there was seaweed floating everywhere. Also the elevator for the ocean wing wasn't working which naturally caused a jam up. I got charged a BOGUS smoking fee.

La ubicación es muy buena

El servicio es regular

The property is older but it is located along the ocean so that makes up for it. The waves were pretty big during our time there and we did not swim in the ocean. It was beautiful watching them crash along the wall. I felt safe at the hotel. It was also very loud in the lobby area when a band was playing. The sound even traveled up to our room but it was okay. We did not mind but we did get warned by other guest.

I felt that the room was pricey for the property conditions. It is a great ocean location but the hotel is dated.

Too expensive

The poor cleaning and maintenance

La vista hacia el mar

The hotel staff was friendly and very helpful.

I didn't like that the pool closed at 10pm. There was nothing to do at night which made the place a little boring.

Enjoyed you could snorkel and see the fish close to the shore. Brought my own gear though. The food at the pool side bar was good drinks were very pricey

The room was disappointing Hand prints on wall& head board Ghetto place to put refrigerator in a opening that the door didn’t close and stuck out. No exhaust fan in bathroom, bathroom sliding door didn’t stay closed No magnifying mirror in bathroom Handle in shower was loose Water at pool $5.00 free at desk

Standard buffet for any American diner. I would have expected better quality at this Hilton

Todo. Lo único bueno el café con leche

Thank you for allowing us to stay at your hotel. I will write a positive review and share my experience with friends and family so they may visit the Caribe one day. My favorite part of the Caribe hotel was the view from our balcony. The view was breathtaking, amazing, and overall beautiful.

Despite the fact that the pool area closes at 10 PM, it should remain open until midnight. When people visit and we are out exploring and on an excursion when we arrive at the hotel, we may wish to relax in the pool. However, if the pool closes at 10 PM, that means we are either in our rooms or somewhere in the lobby.

Location, had a pool and beach access

Front desk staff and check in process was horrible, towel/basketball/tennis check out hours (closed at 5 but pool is open til 10) no entertainment on property, not a lot of actives, fees (charge resort prices but no resort activities), only one washer and one dryer

I liked all the amenities & restaurants! You didn’t have to leave the resort if you didn’t want to. There was a variety of things & that’s always good.

I did not like that the swim up bar closed so early at 7p and you had to go back into the hotel to order drinks & food, with the pool closing at 10p the swim up bar should extend its hours until 9p.

Loved all of the restaurants at the hotel.

Beautiful, very well maintained

No dislikes

Well located for getting to other restaurants and in to town. Uber rides were less than 10usd and readily available. Breakfast choice was good. Nice area and resort. Starbucks on site.

Very badly managed hotel. Not enough staff. No concierge to help when checking in. Queues for breakfast were long. Took 45 minutes of queueing to get a table for breakfast. Queues of 30 mins to check in, checkout or to see someone at reception. Guests getting angry and turning on each other. Tried calling reception to be told they were too busy to help. Management were invisible when there was a problem and very aggressive if anyone complained. Staff were very nice but had given up because they were up against the impossible. Toxic culture. Staff eating breakfast in the kitchen whilst preparing breakfast for guests. Sun beds not managed and so hard to find one. Guests leave towels to reserve bed and then don’t appear for hours. Staff don’t manage this at all and you are left searching at 11am for a bed without a towel on it. The beds would all be taken but no one using them. The only thing Hilton is the name - the hotel is not up to Hilton standards but it could be if managed properly.

The guy by the entrance to the pool area, this guy has a really bad day or attitude, but I don't need to pay the consequences and valet parking guy by 4 am wasn't in place to attend my call or text and when I was outside he was like what ?? I'm so disappointed other on that good

Paid a daily fee for unlimited use of the beach and pool areas and associated equipment like beach chairs and towels.

Did not like the parrots caged in the lobby area.

I love that there was a little to adventure

The rooms are overrated for the price beds 🛌 we’re small and staff not to friendly most very blunt ran into a couple nice staff for the most part staff not so nice

Location and view

Restaurants and stores are a little bit expensive