The Royal Sonesta San Juan
The Royal Sonesta San Juan
About this resort
Situated in Carolina, this lovely resort for $146 per night is a fantastic option for your next trip. Located on Isla Verde Beach, this oceanfront resort is 2 km from Luis Munoz Marin International Airport. It boasts 6 restaurants and bars, an executive floor and a full-service spa.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Carolina
Reviews
4.3/5.0
Excellent(1,342 Reviews)
100% verified reviews
7.0
Rooms were spacious for 2 people
The breakfast was good, fresh with a nice selection
Most staff were helpful and very polite
Beach right at the back of the pool area, loved that!
Pool area nice and large, sectioned also
Loungers in pool
Free loungers on the beach
Hotel walking distance from restaurants and few shops
The beds are very high and could be good or bad depending on your height.
Toilet kept blocking
The patio door was stiff and difficult to open
Bathroom door no lock and stiff
Wardrobe door opens and has no stop, so damages handles
The room is not really big enough for more than 2 people
Pillows need more filing
Sink area not practical, floods unit and spills onto floor
One of our rooms had damage to the shower
One day, they blocked off part of the communal sunbathing area and made us move as they had a private booking.
Private bookings should be made in private areas. Not areas that all guests have access to. Private bookings should not be at the detriment of other guests
7.0
Gorgeous
All the food extras were at least
30% too expensive in my opinion given the high overall cost of the hotel.
6.0
We liked the view from the balcony, although it was very small. We liked ocean breeze restaurant. The chicken fingers and pizza was very good. We loved the beach and its location.
We left the property each evening for dinner and to have entertainment. The pool closed very early at 9pm. There wasn’t much dinner or food options. If you are looking for any entertainment at all, this isn’t the place. The music can barely be heard on the speaker. Also, some of the property needs some updating.
9.0
Beautiful views
N-A
6.0
View from room was amazing, the staff was excellent
Musty damp rooms, both my friends moved their rooms multiple times due to dampness. I wanted to keep my view so I didn’t move. AC was subpar, my clothes stayed damp. Hotel ran dehumidifiers in hallway, didn’t help.
10.0
I loved the view, people, beds, etc.
The a/c wasn’t working as well as I wish it would’ve.
7.0
The property was clean and had friendly staff.
Their lobby/pool music is awful. My husband and I stayed at the Sonesta hotel for five days. We are both educated professionals, natives of Puerto Rico living in the United States. We were looking for a stay that would take us away from our daily work. The hotel pool area is beautiful but the music at the pool was the equivalent of the music you hear at your dentist office or at an elevator. Too relaxing. It never reminded me that I was on vacation or on a beautiful tropical island.  I could see it on the other guests faces too,they were bored. In fact the choice of music they use at the pool and throughout the hotel reminded me of work instead of relaxing me and helping me forget work. They are in a Caribbean island with plenty of music to choose from but for whatever weird reason they choose the easy listening style. When I asked one of the managers, he told me that the music decision comes from way above himself and that they cannot change it. Also in the outside lobby on Thursdays and Friday they had live music but one day it was a duo singing 90s American songs and the other day Calypso.  We are adults & we were not looking for a nightclub setting at the pool or lobby, but for the amount of money you are paying per night we were expecting a more tropical/happier setting. A place that I would not want to leave because I enjoyed the music and the ambient so much.  In fact we barely had drinks at the bar because of the music. Overall I don’t think we’ll ever stay there again.
9.0
Would have been nice to have a microwave in the room.
10.0
Loved the beach
Prices at restaurants were high
10.0
Of all of the amenities provided, and there are many—and they are spectacular, the staff was, by far, my favorite part!!
9.0
Ocean view room was really nice
Buffett Breakfast too expensive.
8.0
The staff was very nice and welcoming. They were professional and had great suggestions for where to go and how to get around. The pool area is amazing! So very nice!
The television signal was bad and there were limited channels. The hotel overall is aging. Our housekeeper was kinda lazy. She made up one bed and splashed some bleach around in the shower. The lighting in the bathroom was dim. The air conditioning was hard to control. We spent a good portion of the night trying to get the temperature right.
10.0
Very nice and clean! Very user friendly, everything was easily accessible, available! Staff and all workers were very nice!
10.0
loved the pool area it was family oriented the bars the staff at breakfast were amazing
the random cats on the property but they were harmless
5.0
Very clean
no entertainment nor microwave to reheat food.
10.0
I loved everything about the property! Great spacious rooms and lots of amenities. Staff was awesome and very friendly.
I had an issue with my toilet. I called the front desk and it was quickly rectified.
3.0
Location
Very dead, on Saturday night the swim up bar closed at 6pm. There is no music on the facility. Very dead, no adult entertainment for 4 days $2500
I will never return.
5.0
Beautiful property for the most part.
A/C did not work, tub stopper did not work. Booking.com indicated a package which included breakfast and was more expensive. Hotel staff did not honor the package I booked.
3.0
It was falsely advertised as all-inclusive and it wasn’t .The added expense was unexpected and uncalled for. We met several families who were also hoodwinked. Will never use you folks again and as a New York City educator, I will spread the word.
10.0
Loved all the amenities. Staff was exceptional. Location was excellent
The pool should close later than 9pm.
7.0
The resort was overall nice. Staff were helpful and friendly!
The rooms could have been cleaner. The food was pricey and gratuity added to the cost. The pool close too early and breakfast should be included in the price!
10.0
William was fantastic, the staff was exceptional and the amenities were great
10.0
cleaning ladies were so sweet and proficient… we loved Arelis ❤️
Nestor went above and beyond to accommodate us since our flight wasn’t until 8pm … we were so grateful
7.0
The hotel was beautiful. The palm trees, flowers, and beach were gorgeous. The hotel is on the beach and they provide towels and umbrellas which is so nice and convenient. The access to the beach and pool was definitely the selling point here.
The website stated that you book 3 or more nights you would get complimentary services at the spa. However, we didn’t know until after we booked that the spa was “full” for our time there. I don’t know if they there was a lack of communication because at some point a staff member did say we could get massages, but then we couldn’t. There’s also not very good food options at all on the property, and what there was it was overpriced. For the resort price, you would assume that there would be more food/amenities options.
4.0
First of all the guys in front of the place welcomed us and greed us with a smile which that was very professional and also they open the door for us which that was a plus. Second of all the checking process was ok not too exciting for the front desk to see customers to check in .. Third the room was ok the sheets were not clean properly and there were stains in the sheets and pillow cases. That was not ok. It was disgusting. we went downstairs to complain and we told a Spanish girl young Latina in the morning. When we came back from the excursions we went to the room to check if there were clean . They did not do anything. I'm a resident journalist in NYC and I will report this to the consumer affairs department. I was not offer to upgrade the room as well . Love certain things from this resorts but anything else not so good. We expected better in the tourist area in San Juan P.R. We're planning to go back and see if anything changes .I will continue to do my inspections. Hotel in Ponce P.R. passed the inspection great hotel and great environment I will certainly recommend this hotel. Email me if you have any questions. Thank you
The hotel room ( sheets & pillow cases ) spots and dirty. Need better management . Need better menu from the restaurant . They have to do better with the resort fees prices .
FAQs
How much does this resort cost compared to others in Carolina?
The average price for a rental in Carolina is $149 per night. This rental is $3 less expensive than the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at The Royal Sonesta San Juan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at The Royal Sonesta San Juan. Enjoy the water!
Is The Royal Sonesta San Juan pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Royal Sonesta San Juan?
We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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