Hilton Surfers Paradise Hotel & Residences
Hilton Surfers Paradise Hotel & Residences
About this resort
Situated in Surfers Paradise Boulevard, this attractive resort for $161 per night is a fantastic option for your next trip. Featuring Surfers Paradise skyline, Hilton Surfers Paradise offers hotel guest rooms and residences in different types. The property features city, ocean or Hiterland views with renowned Hilton services.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Surfers Paradise Boulevard
Reviews
4.0/5.0
Good(4,773 Reviews)
100% verified reviews
10.0
Great room. Great location.
Nothing.
4.0
Location is brilliant. Cafe in there, Margot is wonderful and so are the staff. Buffet breakfast & staff were gorgeous.
Not worth the amount. Towels were so awfully scratchy & stained. Dated apartment. Didn’t have the wow factor - are these apartments part of the Hilton brand though? I’m not sure..Staff were very blasē & nonchalant about our needs. Each time we approached them it felt like we were bothering them.
9.0
The location was great, the size of the room was standard, lovely balcony. I was expecting a little more 'pizazz' for the price to be honest. It was good but not amazing.
Can't put my finger on it, we received a complimentary upgrade so very grateful - either way the cost of a room was probably more about the location and facilities as opposed to the plushness of the room itself. Nothing wrong, just missing a little 'zing' in the room
8.0
The pool options were good. The property is in a great location straight out the door and your in the middle of the Gold Coast.
There was no clear information about the sofa bed to be made up for kids to sleep on it. When I checked in I was asked if I wanted it made up and I said yes as there was 2 adults and 3 kids. So yes we would need it. We had booked the 2 bedroom unit advertised as sleeps 6, to me if it sleeps 6 and I book for 5 this would include the sofa being made. I was told it was going to cost me $45 for sheets and pillows for it to be made. When asked I was told kids are free to stay and this is why I would have to pay. I checked everywhere in the booking information and no where does it say kids stay free. As it we had been waiting for our room to be made and stating not to make the sofa bed up as that is a rip off. We had to wait until nearly 4pm for our room to be ready. Thank you to the manager who waived the extra fee in the end, but started out stay either a bed taste. There needs to be clearer information regarding kids staying free and what the extra charges for.
5.0
Breakfast was nice and location
Rooms weren’t cleaned properly, all pools were very cold even the indoor pool, kids play pool was out of action and we wasn’t told and we booked it for a family trip.
4.0
Had a balcony view of pool.
There was an old or mouldy smell in the room. Probably needs a full carpet clean or it's the smell from the bathroom. It appears the bathroom wasn't freshly clean. Only towels was replace and a quick wipe down. The reason I say that if it was freshly clean then there would not be any smell.
1.0
No
No
9.0
The view was amazing and the hospitality we got from all the workers very good. It was my 40th birthday dinner and everything went very well.
The convenience of it all and the view.
9.0
It aight
Everything
10.0
Breaky, Location
Pillows and bedding
6.0
Location was good
Finding designated Hilton Parking spot is a challenge.
Limited vegetarian options and repeat menu for Breakfast
Had to Id 3 times before check-in
Requested early checkin and had to wait 5 hours as Room wasn’t ready despite being assured on arrival that it’s being prepared
4.0
The view
The service and value for money did not meet expectations. Good location though.
10.0
It was completely neat and clean and location was perfect.
The washing machine was filled up with dirty water due to which we could not use it.
10.0
Everything was perfect. Will definitely come back.
7.0
Every thing good except for parking
My refund for my security deposit
8.0
Good views!
The property was not cleaned properly.
10.0
Was a lovely hotel, staff were great and a great location.
Parking is pretty expensive.
6.0
Staff was really confused and unprofessional
Communication is really very poor
10.0
Location
9.0
The hotel was gorgeous. Staff were so nice, and very helpful. Had an amazing stay.
Weren't fans of the pillows, but that's a very minor
4.0
Quiet room
Air conditioning filter looked like it hadn't been cleaned in years, no shower body wash (had those pump bottles on the wall hadn't been re filled.
No toilet brush that I could see,
Couldn't even get ice cream from room service at 2am (ist that what you would expect to be able to get from a 5 star hotel?)
Asked to change to only 1 night and get a refund for 2nd. Man at reception said yes this would be fine however I had booked with booking.com so will need there approval to waive the cancellation cost. I contacted booking.com and the guy was all so good to speak to said the same thing as the Hilton did (so the same story from both parties)
He then contacted the bookings team from the Hilton for me to which they said I cannot cancel and receive a refund. And then tried the main reception for me and got asked for proof to who said this. I'm only pursuing this as I got told that it would be ok but had to make a call to booking.com first. Now to get the run around. Didn't get approval for a refund in the end.
9.0
The location is fabulous , rooms excellent very clean and the staff very friendly and efficient
Nothing not to like
8.0
Room was a little small for what we paid however it was central to everything we needed
10.0
Breakfast absolutely delicious and awasome
1.0
Nothing.
The building is old and dated. Beds aren’t of the Hilton Quality it used to be.
9.0
Great views lovely breakfast and good facilities. Staff were awesome .
Just found a few bits in the room that the cleaners had missed.
9.0
nice view from the 5th floor balcony
it is very noisy at night time. it is in the middle of the main street in surfers paradise
5.0
Location
Very dated. Rooms were very old and have not been updated . I expected a lot more from the Hilton .
10.0
The breakfast buffet was fantastic…the choices were anazing
Nothing
4.0
Location
Outdated furniture
10.0
Great location, great room
Bath tub is missing a plug and no razor provided
2.0
There’s not much to like here unfortunately. The staff are probably the only good thing this hotel has going for it.
Level 4 king rooms extremely noisy, unable to sleep due to excessive noise generated from the nightclubs below, we were kept awake until 2am.
Obviously not cleaned thoroughly as under the bed we found the previous guests grubby slippers left behind. The bathroom shower grout is stained, scuffed walls and furniture beside the beds, stains on the tub chairs, dirty window and glass door to the balcony. Overall needs a refresh and good clean and greater attention to detail. Definitely not a five star experience, would not recommend and will never return.
8.0
View amazing breakfast waa great
9.0
Petit déjeuner parfait et bar lounge
7.0
The location
Basic amenities in the room, plus a few of the pillows smell really bad
2.0
Location of the Property is good.
Extremely disappointing experience with this Hilton property. Although it has some good reviews due to its vicinity to the beach etc, but I was really disappointed in the fashion the property is being managed. Extremely poor facility management and house keeping. Got a cockroach in the Tea/Coffee making area in one of my 2 rooms and we had taken premium rooms with Balconies so we could sit out in the night but both balconies had like 6-7 cockroach’s roaming around all the time after dark so it was of course not being maintained and inspected which lead to infestation by pests. Even cockroaches were roaming around in the swimming pool area, next to the pool. Took some snaps next to the pool , will upload them.
10.0
Staff were amazing, helpful and welcoming. Breakfast was exceptional. Our room was fantastic
Parking was difficult. I had a 7 seater car and parking was a bit tight
10.0
Good
Well
6.0
Spacious, with 2-bedrooms option fit for family, good breakfast, location near beach
No housekeeping during my 3-day stays, even though have requested. Noisy downstairs on Saturday nights.
10.0
very quiet & well appointed
great location
FAQs
How much does this resort cost compared to others in Surfers Paradise Boulevard?
The average price for a rental in Surfers Paradise Boulevard is $161 per night. This rental is $0 less expensive than the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hilton Surfers Paradise Hotel & Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hilton Surfers Paradise Hotel & Residences. Enjoy the water!
Is Hilton Surfers Paradise Hotel & Residences pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Surfers Paradise Hotel & Residences?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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