Das Ambiente war außergewöhnlich.

Unsere Whirlpool war die gesamte Zeit kaputt und konnte auch nicht repariert werden. Das Wasser war eiskalt. Es gab keine Wassersportmöglichkeiten wie im Prospekt beschrieben. Tischtennis ohne Schläger und Ball. Nur zwei Restaurants. Keine Bar am Strand wie angeboten. Die Kellner verstanden sehr schlechtes Englisch, geliefert wurde oft das falsche und das nur nach mehrmaligen nachfragen. Wir wollten im Spa Massage Anwendungen für 4Personen buchen. Möglich war nur für eine Person am folge Tag morgens die andere Nachmittags. An den Tagen danach war garkeine Anwendungen möglich. Der Spar war einer der Hauptgründe warum wir das Hotel gewählt haben. Es war ein desaster. Kein Personal. Wir waren immer Fan von Banyan Tree Hotel. Waren schon in Acapulko und Bangkok. Marocco war eine einzige Enttäuschung.

Staff were amazing Housekeeping were very friendly

Jacuzzi were not clean

Rooms were lovely and big, and cleaned daily throughout the stay. The welcome we received was warm and we were quickly in our rooms. The spa is excellent and we enjoyed the treatments which we had booked. Saffron restaurant is incredible, we ate there 3 times during our stay and tried most things on the menu.

It’s heavily reliant on the sun. We went in the October half-term break and the weather wasn’t the best. The pools/jacuzzi are not heated so therefore couldn’t be used, they were also dirty despite being cleaned daily. A number of the bars and restaurants were closed and some of the service was slow and we were given the wrong drinks/food on a number of occasions, given the lack of people at the resort this was a surprise. My bill at the end of the stay was wrong and needed checking carefully.

Rooms were lovely and big, and cleaned daily throughout the stay. The welcome we received was warm and we were quickly in our rooms. The spa is excellent and we enjoyed the treatments which we had booked. Saffron restaurant is incredible, we ate there 3 times during our stay and tried most things on the menu.

Large parts were shut or not useable. Given the number of people in the resort I would have expected an extra effort from staff. We had to return drinks a few times due to them not being right and food was not as ordered on two occasions. Pools and hot-tub were not heated so couldn’t be used, they were also dirty despite being cleaned daily.

Love this place around stay again and again

Very much the way i wanted too

Location, design and infrastructure. Breakfast and service at the breakfast

Check-In without visibility when the booked villas will be ready, staff at the restaurant without knowledge about basic service like keeping a bottle of white wine cold. Simple cesar salad was not possible. The worst was to be forced to wake up by an army of bug’s around your neck in the bed. I claimed all the above and the answer of the stuff was standard, maybe you had food in the bed (I haven’t), this is high season and we are forced to work with uneducated seasonal stuff…etc No action what so ever to turn your bad experiences to a better one.

The villa that we stayed in was lovely and very private. And the staff were pleasant, just in need of a little more training.

This hotel was under a lot of construction whilst we were there so it was not as luxurious as expected. I think this is due to it being the start of the season. Also, there were not that many staff who spoke English fluently so we had difficulties ordering room service. They also had an issue with cats at the restaurant where they would pester guests whilst eating which was not pleasant or expected at this level of hotel.

We had the nicest welcome and stay on the terrace in our two weeks in morocco. we made a spontaneous booking, and the team was extremely nice and made sure that we have a perfect stay. as all the restaurants were already closed, they even invited us to have dinner with them, what an exceptional experience! The house is precious, well renovated and well maintained; and the terrace was absolutely stunning. In the morning they served a wonderful breakfast, overlooking the old town and spectacular and unforgettable experience. but again, what was really made the stay unique, was the team.