BE Grand Resort, Bohol

The staff are all friendly, accommodating and always helpful. The villa we stayed in was spacious, comfortable and was truly an oasis for relaxation. The staff thoughtfully sent refreshing afternoon snacks and in the evenings, a lovely chocolate dessert in one form or another. Truly great stay and we would definitely return again.

I hope that as more tourists will come, that the resort will open up more of their restaurants to be available to their guests.

The resort was fabulous and the staff were probably the best hotel staff I have ever experienced, all of the staff were extremely friendly, courteous and helpful. Pools and kayaking were great.

There were a few minor issues, such as some equipment in gym being out of order, no pool table, chess set or board games in game room as shown in photos, ice machines not working and much of the menu not being available on our final day.

the pools were grand and breathtaking landscape! beautiful luxury villas, felt very exclusive.

- several issues with billing which needed a lot of effort to be corrected e.g. incorrect prices in menu provided, VAT added twice. A 5 star resort should have their menus 100% correct and train their staff to calculate bills correctly

The pool area

The place was clean and spacious, facilities was commendable. Really enjoyed this place.

We came back on second day and our room at 5pm hadden been made. What a disappointment after noticing the previous day that the bedsheets hadn't been changed either. The staff were surprised when i asked them to change the sheets..what standards???

The place itself was pleasing to the eyes. The food was great, the rooms were great, and the staff were excellent.

Minor thing, but the beach itself was not the highlight of the resort. Good thing the pools were awesome.

the pillows

beach

The overall experience was exceptional. The Staff are what needs to be highlighted as the most amazing part of the experience. We've even had the humblest pleasure of the Manager guiding us and showing us around the resort. The breakfast is also worth a mention, with amazing food choices, a different buffet on a daily basis and a group of staff that always smiles. The resort have plenty of facilities and activities to experience inside the resort including Lune Bar, the Gaming room and Karaoke! Overall an unforgettable experience.

Nothing with regards to the resort, only the weather was a let down to limit our already amazing experience.

the hotels manager went over the top to accomodate my sons birthday..he was literally there from the preparation of the venue to the serving of our food..thank you sir manager from the bottom of our hearts! (im not good at remembring names sorry poh)

The breakfast buffet was very good. There were a lot of different dishes offered (Filipino, Korean, Japanese, Western). The staff was very friendly and always available. The pool area is fun for kids and families. There is a free shuttle service once per hour to go to Alona Beach.

There were some construction work during our stay. Not all facilities were open. It takes about 10 minutes walking to go to the town. However, when it is dark there are many dogs on the streets. So walking is not that convenient.

the beautiful sea front to swim. breakfast and nice room

The amenities are nice especially the play area. It is very kid friendly as well. The staff are polite.

The price doesn’t weigh to the quality of their food. The room service is slow, we had to call the front desk multiple times.

superb customer service. will definitely go back. property is also well maintained.

Staff are very polite and helpful.food was great and delicious.facilities were very clean and tidy.Our stay was fantastic!i would highly recommend this hotel to my friends and families.special thanks to ms. Rose for helping us and made my wife’s birthday a memorable one!great job and well done..cheers

Spacious and comfortable. Staff are honest my sister left Her phone in the pool and the guard returned it to her.

service, food and the villa was very spacious and clean!

cannot complain! everything was amazing!

Where do I start? Let’s start from the day we checked in. There were 3 receptionists at the counter and only a couple in front of us checking in. But none of front desk staff acknowledged their next customers have been waiting for quite sometime. My first impression was Inefficient and lack of customer service which put me right off for as a 5 star resort hotel. After checked in we were told room is not ready yet, it was 2 pm, okay we just had to find our way to kill the time. After we got to our room there was a black out and there was a problem with the toilet, which took a long time to refill the tank. I called front desk to report the issue. And I was told it’s due to the black out hence the water is not pumping. Few hours later, the problem is still remaining so I called front desk again. They said they will send someone right away, it was half an hour later. They took out the part from toilet tank and cleaned it and put it back, viola, magic happened the water tank fills up water very quickly. That was just the first day. We went to bridge bar for dinner. We asked the staff about the campaign “3 cocktails for PHP 499” which we saw on TV screens near the lift and at the restaurant where we were at, but the staff told us “sorry that’s an old offer” then left. Firstly, I was stunned by the attitude and the answer though they might honour what is advertised. But no such service at a 5 star hotel at all. On the same day our room wasn’t made. So I informed housekeeping at 5 pm so they can send someone over. After dinner from bridge bar, it was past 7 but the room still hasn’t been made. So I called again and asked why it took so long? But, the lady on the phone just said sorry and hung up on me. That was the last straw. I have never written such a long review. Though management should be aware of how their staff treating customers. We have stayed there for 4 nights, the room charges was quite dear, but the service we received far off from the money we paid.