La comodidad y el trato del personal

La piscina muy bella

No me gusto para nada el desayuno, poca variedad de cecinas, quesos, pan, masas dulces etc., pobre en muchos sentidos

Pool facilities and breakfast

I didn't like that I was charged an additional night because of an obvious mistake while booking. The rooms are a bit outdated.

the Covid protocols were strictly followed.

I love everything .. When I travel to Puerto Rico thst is my go to place..

Friendly staff, very clean, everyone was nice and helpful.

I just wished the view in our room was nicer, I was expecting more of a luxury stay but this place was overall good.

Facilidades, piscina, desayuno

Estuvo bien

Conforto, tamanho do qiarto

Ar condicionado no lobby sempre muuuuito frio

Great location to the beach, food and shopd

The toilet made a loud noise Everytime it was flushed. The daily breakfast did not change. Always cubed hashbrowns you get in the frozen section of the grocery store, sausage patties and scrambled eggs. They need to turn up the heat the food was on the verge of being cold. Thought they would alternate days with bacon but no. The guy that prepared omelettes was very good. The happy hour now has a limit of 2 drinks and the margarita that was made fresh was the worst could not drink.

The pool/hot tub, free drinks in the evening, casino..

Nothing!

i did not like the breakfast. lines were too long and quality of food was mediocore.

The Staff was very polite and helpful, the free breakfast was awesome!!! ( they had a nice variety of hot and cold food) I loved the room especially that I could close the bedroom door and not hear the TV in the other room so my husband was able to relax and enjoy the TV without disturbing me!!! we were unaware of the 2-free drink tickets per day so that was really unexpected. and the beach was about 2blks away

The location of the Hotel it was close to the Airport but not close to any attractions

Espectacular

Me gustó todo

Breakfast was good. The location was great. The staff were efficient and friendly.

Had 5 guests in our suite but only 4 sets of towels. And we had to request for extra pillows and blankets.

Breakfast was great. Service was great . Friendly atmosphere.

Everything! The pool was awesome, the pool bar. All staff including housekeeping were very friendly.

Struggled getting our rental in and out of the parking ramp with our room key. Was difficult.

Atmosphere

Price for parking

Location from airport great. On a main area to other local restaurants and the beach. Convenient stores 24 hour was great too

No itinerary. They need activities in the lobby main floor area. So much wasted space. Breakfast can be better

The ambience, staff, cleanliness, food and location were all off the chain. I love everything about this hotel and will definitely recommend and stay again. Top quality service all around❤️

There were too much of marijuana scent at the entrance of the hotel. There should be a no smoking zone especially as it is the entrance. That was a big turn off for me.

Everything!!

No airport shuttle

Everything

Car parking should be free for guests staying and visitors should be charged for visiting.

The swimming facilities was on point, the food was excellent and the staff within the building was great. The front desk staff were quick to get rid of complaints by being sarcastic.

The price, I walked in and they charged me not the 1500. I was quoted by Book.Com but, 1800. And I said excuse me, they said they needed to charge a depoist for incidentals. The room had roaches which I complaint twice and they moved me to another room the following day, gave me 2 day off service fee which I believe my hotel should had been free with a two day moving back and fort, and the infestation of roaches. Disgusting and the room look like they hadn’t dusted. The bathroom tub was all scratched up, had no tub safety so you would not fall and declogger was pulled out as if they had a flood problem before. They front desk said that’s the only bathtub they have and even the next room was the same as well. The day I left I asked for my deposit and they said I will get it back in 2 to 3 days.

How friendly everyone is. I loved the happy hour I just wish they could do three instead of two. Also the place is clean

They don’t have movie night for kids or any other type of kids entertainment. I would be nice if they have daycare so parents can enjoy the casino.

Pool area was nice. Our hotel room was clean and was being cleaned everyday. The restaurant la cuerva was great and the small bar by the casino was good. I cant remember our bartenders name but he was also good.

Nothing. I was very pleased w my stay