Sandos Caracol Eco Resort All Inclusive

Sandos Caracol Eco Resort All Inclusive Resort in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Resort in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Resort in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Resort in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Resort in Playa del Carmen

Sandos Caracol Eco Resort All Inclusive

About this resort

Nestled in Playa del Carmen, this attractive resort for $161 per night is a great option for your next trip. This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island.

Amenities

Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly

Map of Playa del Carmen

Reviews

3.6/5.0
Good(1,335 Reviews)
100% verified reviews
6.0
Jan 2024
Hotel regular
El desayuno bueno, la ubicación regular
No me gusta NADA su playa, los restaurantes de especialidad no tienen nunca lugar, en el desayuno grandes filas para huevos al gusto. La pastelería pobre, grandes filas para el helado
5.0
Jan 2024
Passable place that does have lot of potential particularly with improved customer care and service
Resort was located in a beautiful natural setting with nice walks, beautiful cenotes dotted among its premises and a great beach. Presence of some mayan ruins was an added bonus. Resort had reasonable range of activities although booking process was tedious and chaotic at times. Room was adequate size with a lovely balcony with beautiful views of the surrounding flora and fauna. Room service was adequate. Shower was bit feeble though.
Food. The buffet was very limited and menu repeated with very minor changes. It did get marginally better. Issue was compounded by inadequate amount of staff which meant you had to wait a good 15 minutes or more to get an omlette. If you did not go to the restaurant by 7.30am, you will stand in a queue for at least 15 minutes before you could get into the restaurant. Staff service. It was very obvious that they were stretched as they were not always considerate or organized. However when the business reduced, one can see that the staff are very pleasant and considerate. Overall service at reception was very chaotic and disorganized.
3.0
Jan 2024
No muy agradable en tiempos de fin de año
Que esta en la selva, esta muy bonito, tienes mucho donde caminar, el personal es muy amable, las comida sabe rico ............................... ................................ ....................
La alberca estaba helada, bueno todas las albercas estaban heladas, las albercas estaban sucias, no me agrada que a los nacionales les cobren en dólares, fallaba mucho el agua en las regaderas de los cuartos, para reservar cenas es imposible por su nuevo sistema, el personal es muy amable excepto en el restaurante la toscana, su evento de fin de año estuvo HORRIBLE, JAMAS REGRESARIA A ESTE HOTEL.
4.0
Jan 2024
Not going back
Cenotes and night shows
We will NOT go back. there are too many better choices in playa del carmen. We went with a family group of six. 1st the the check-in line was long, and we waited over 2 hours to check in. 2nd issue they did not have the room type we reserved with sea view, and they proceeded to downgrade us without any compensation. We asked to speak to a manager who proceeded to lie and say none of their room have sea view. We then saw the rooms with sea view had to go back to lobby and showed them proof of the downgrade and finally got a refund that, by the way will take 6 weeks to be returned to the card. 3rd HUGE Issue SERVICE was RUDE. I am white skinned but traveling with my in-laws that have darker skin and are Hispanic. We noticed the family members with white skin were treated way nicer, but my in laws with darker skin color were met with rudness. They got ignored and attitude. But hey, if you are a white male eauropean you won't have a problem. lol This was so concerning, and management should train staff to give EQUAL good service to ALL people no matter their SKIN COLOR!!! 4th issue the buffet food was bland, no seasoning, and the steak was tough!! It was almost impossible to reserve at the specialty restaurant because you have to reserve the day before and you have to walk to the lobby, which is far from the beach. They book fast, so chances to eat at a specialty restaurant are slim. Long lines at bars, no service at the pool side and snack bar, and the ONLY food truck with vegan options was always out of food that were clearly offered on the menu. 5th issue the Room was ok but had a leak at AC creating puddles on the floor, and the power went out at our room, and no one came to fix it. Luckily, that happened on our last day. Room service also 2+ hours waiting time. WE LOVE MEXICO and travel often but will NEVER stay here again.
7.0
Jan 2024
Beau , amusant, confortable, diversifié
Hotel pleine nature. Animations top. Tres discret de la plage
Trop de monde aux restaurants avec mauvaise organisation. Plage moyenne.
1.0
Jan 2024
Somos clientes frecuente y la pasamos de maravilla.
Presenta un muy buen escenario para aquellos amantes de la flora y fauna. Muy divertido el parque acuático.
El servicio en general muy precario, la atención de los empleados en gran parte muy desmotivado a servir al cliente.
5.0
Jan 2024
I’ve paid less for a far better experience.
The employees are phenomenal!! Out going and dedicated the resort and customer experience.
The food, the facilities the lack of communication about what was happening on the resort. Wi-Fi was horrible and their app hardly worked when you could get the WiFi to work. The beach was all rocks!!
9.0
Sep 2023
El personal del hotel siempre muy atento, instalaciones descuidadas y viejas
El personal muy amable y siempre muy atento
Las instalaciones un poco descuidadas, se nota que los climas de las habitaciones viejos hablé 2 veces para que los pudieran reparar. El inmobiliario se nota viejo y falta de mantenimiento. Sillas viejas e instalaciones un poco descuidadas .

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $117 per night. This rental is $44 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Sandos Caracol Eco Resort All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Sandos Caracol Eco Resort All Inclusive. Enjoy the water!

Is Sandos Caracol Eco Resort All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sandos Caracol Eco Resort All Inclusive?

We found 14 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

Playa del Carmen travel inspiration

Read our blog

Keep exploring