Excellent service and beach very close

The beach is beautiful and the room is comfortable. Food is good at the restaurant. Spent New Year Eve at the restaurant and they did a good job.

Mo in in the restaurant and Diane at the concierge were great. The rest of the staff is indifference. Took a long time for the crib to be delivered to the room the first day even though the room confirmation stated that the crib was ordered. The housekeeping skipped cleaning one day. Beach and pool staff were not helpful. When asked the front desk about a misplaced brown shirt, he pulled out a grey jacket and asked me if that was my shirt. I am not color blind and don't know if he is. The services were not consistent and spotty. We paid a lot of money to enjoy the beach, golf and spa. Did not believe the cost equaled to the value.

Firstly, I must commend the exceptional beach view room that instantly transported me to a state of relaxation and allowed me to connect with the mesmerizing beauty of the Mexican Gulf. The friendly, professional, and well-trained Front of House team also contributed positively to my stay, providing a warm and welcoming atmosphere. On a positive note, the yoga sessions on the green in front of the beach were delightful and added value to my stay. The breathtaking sunset view was a highlight, although I found it necessary to secure a booking for the best seat in advance.

Despite the hefty cost of the accommodation, I was surprised that breakfast was not included in the package and neither were the bottle of water in the room. Compared to other world-class hotels, I reckon this should be complementary. Additionally, I found the breakfast menu to be average, with limited options and notably high prices for simple items such as a decent pan au chocolate. I felt there was room for an exceptional continental buffet. Furthermore, the price of wine was unexpectedly high for what was offered, and while the food was decent, the ceviche was overly sour for my taste. I also feel that the high cost of certain food and drink items was not reflective of the quality.

Location is fantastic

Poorly organised

Ubicación perfecta sobre la playa la vista y el servicio de playa

Solo funcionaba un ascensor la espera interminable los pasillos de las habitaciones sucios con restos de comida y olor a pescado no es un hotel de la categoría que pague

The view from the rooms, the beach.

Excellent Service. We are always treated very nicely and our needs are always taken care of. The staff is amazing. Diane, the concierge was great. Cornell and Michael at the valet services were fantastic. That is why we always return to La Playa when we visit Naples.

The reconstruction process following Hurricane Ian has limited the facilities available at the resort. For example only 1 elevator was operational, This should get better as the reconstruction gets completed. Also, the tub in our bathroom was difficult to get in and out of. The suite we had was beautiful, it could have used an extra bathroom.

The beach and having chairs and umbrella was a great bonus. The staff was very friendly, helpful and kind. Especially, Vinny at the beach bar.

Not having the option for self parking and having to pay per day. That should have been included in the price of the stay.