Location to universal

Old and tired. Charged for a package that was delivered to me. Package was a warranty item and no where did it say there would be a charge to receive the package. Hotel could have charged anything and would have made me pay. Can’t trust this hotel they can charge you anything unfortunately.

Fast Pass to Universal and location to parks. Beds were very comfortable and the adjoining rooms were good.

Nothing we can think of

Trevligt boende med superfina hotellrum. Nära till Universal och bra att expresspass ingick i hotellpriset. Kul att man kunde åka båt till Universal utan kostnad.

Ingen frukost, kunde dock köpas i affären men till ganska mycket pengar. Framgår inte någonstans att man utöver expresspasset också måste köpa entrébiljett. Så vääääldigt mycket pengar för boende, expresspass och inträde.

It smelled lovely the location was nice and staff were generally helpful.

After sending 3-4 messages to the hotel about our reservation and having no reply I headed over to check in. This was slow but seamless. Onto the actual stay. It was Thursday - Friday we stayed. We had people running up and down the corridor until after 2am. Arguing couples, kids shouting, loud talking and barking dogs and just general NOISE which was bad enough but I then heard the person in the room next door coughing nonstop for hours. We’ve stayed in a sister property (endless summer dockside which has been exemplary) but booked a premium hotel for the 2 days of express passes. I wish I hadn’t wasted the money (or at least didn’t stay the night and just got the express passes as others suggested). I think everything with the noise, coupled with only my own express pass actually working on rides the day we checked in (they reprinted them on check out day) just made the entire experience a poor one. Some things I will say is the bed was comfortable and the shower was hot. Overall really poor experience and in direct comparison to the much less expensive Dockisde it just made it that much more painful.

Very nice hotel close to Universal. very expensive but with express passes What is not so well known you have express passes for both days - checkin and checkout day

Pool OK but very crowdly

Great location, staff were friendly and helpful

It was nice and close to the Universal parks.

There was a stain on the comforter and carpets seemed to need vacuuming. Cleanliness was mediocre Two sets of lights were out in the parking lot which made it very dark at night where we were parked. Pathways to parking were also not well lit.

Good location. Great staff.

No working ice machines, noisy corridors, self-absorbed guests who have no hotel etiquette (shouting in corridors, slamming doors etc)

Location and express passes

Check in was poor and staff member was yawning and disinterested throughout the whole process. An expensive price paid but poor service

Great location. Comfortable, well equipped rooms. Easy parking. Quick walk to theme parks. Quick security check compared the one for the general public. Unlimited express pass for whole family.

The water transportation can be a bit slow due to queuing, embarking/disembarking etc.

Close to theme parks

Room wasn't ready or we didn't get notified until gone 6pm

It was beautiful with an ideal location

I thoroughly enjoyed our whole stay with you - your hotel is beautiful. However a dampener was put on our stay when our car broke down. That was nobody’s fault, but when I asked for help from the concierge desk to be able to arrange a recovery vehicle to help charge the battery or tow the car I was told they couldn’t help. Being from UK and with a UK number whenever Alamo were trying to text or ring me they were unable to do so, and they were also unable to find my exact location to send the recovery to. They asked me to see if the hotel could give a USA contact number for the recovery to contact. But this was what I was told no for! By this point I had rung Alamo 4 times and was getting rather concerned as we needed to leave your hotel in a few hours for the airport to fly to our next destination. There was no offer to help in any way from concierge and I was extremely upset about this. Fortunately when I went to the main entrance and planned to just sit and wait even though it was 38 degrees and Alamo had said they had no idea how long it could be, I spoke to Tab I think his name was - the gentleman in charge of valet. He was amazing! He offered straight away to speak to Alamo in my behalf and give his personal mobile number for them to find our exact location and to let us know when they would be with us. This was done and they did arrive after a while and ended up towing our hire car away. Without the help of your valet manager I really would have been stuck - so please could you pass on my sincere thanks to him. However I am still very disappointed in the service from concierge. Being a visitor to the hotel I was really impressed by all your staff but this then let it all fine. I am also registered disabled snd the fact I was brushed off with no help really affected me. Thanks

Location. Early hours and Express pass to universal parks. Comfortable clean room

Nothing. Everything was 1st class

The room was beautiful and we loved the location and pool area. we stayed in HardRock last year however we loved the vibe of Royal Pacific and it’s now our favourite Universal hotel. It was expensive in comparison to other hotels but the free unlimited express passes made it worth the cost.

Probably just the cost as we would have loved to stay longer. Coming from the UK and with the cost of park tickets for a family of 4 this was a bit of indulgence.

Great location and well set up to cater to universal studios

Food average Room pricy

The hotel was just much more than we expected: amazing location, wonderful staff. A real treat. We’ll be back as soon as we can. And hopefully for longer! There was a lovely British Girl working at the pool. She’s temporary staff June to October. She was very friendly and helpful and if she could get some recognition that would be marvellous!

Not applicable. It exceeded everything. Although water pressure in shower could be better if I were to be nit picky!

The room was nice

It was busy, like a cattle market and facilities weren’t good for the price you pay. Express passes definitely not worth it, they over sell the tickets, most queues were the same or longer than the standard queue!!!

The hotel is very nice with a large pool, fitness room, convenient transportation. The express pass and access to citywalk restaurant were a plus.

Despite the nice setting, rooms are relatively small if you are in 4 (couple + 2 kids), food options closing early. The checkin and checkout always with huge lines (this definitively could/should be improved).

Everything

De express pass unlimited

Breakfast not included in the price. Breakfast buffet was very good though

Everything , excellent !!!!

Nothing