Unfortunately we only stayed one night as our reason for visiting was to hike in GSMNP and it was closed so we did not stay . We would return at a future date

In the perfect location to everything! Super friendly staff!

Bed was super uncomfortable and the breakfast was bad.

Perfect location

The breakfast could have been a bit better.

We loved almost everything. The rooms were beautiful and comfortable.

We didn’t like that our room was on the farthest end away from the pool and front desk. With no connecting hallway. We also would have really appreciated a hot tub to soak in after a very long day of walking.

We wanted to be on the strip and it was the perfect location to walk everywhere you needed to go. The rooms were spacious and bathroom was adequate. Staff was nice.

There is nothing to do there except sleep. Margaritaville was next door and had two huge fire pit areas that you could sit at. We had a brook view. The shower still had some hair in it and one bed was decent the other bed was super uncomfortable. Breakfast wasn’t good but wasn’t horrible. For the amount of money you pay for a room you should have comfort, good food, and a great atmosphere.

Great location

Parking was hard, small spaces, but we managed

Always clean

Loved it all

Everything! Is literally where u need it to be! So quite and the staff so friendly and nice

Like the location and room is good for a couple stay

The facility is old with light burnt and the hot cold water was not stable and hard to control.

Extremely clean! They look like they take great pride in the property

Indoor pool would be nice

It was right downtown and everything was in walking distance.

It was very nice, quiet, and very clean.

The Hotel is okay. The location was pretty good as it was within walking distance to the main street and all the restaurants and store. The bed was comfortable which was a great thing.

The room was old and in need of an update. I paid extra for the view of the river/creek and it was pretty disappointing. What I saw mostly was just the building and street stuff the hotel backed into and not a pretty wilderness view. Good thing we didn't really stay in the room -- we were out at the park most all day. The room also smelled of old smoke -- not like someone had smoked recently but that it was in the carpet and walls and they keep trying to just use air freshener. The staff was lacking in directions to park -- we were very confused and saw cones blocking spaces all over. Breakfast was okay for a free breakfast but not what I want on vacation.

We loved how convenient the location was! Right on the strip and so easy with our kiddos to go back to rest or change during the day!

Breakfast is okay but could have more to chose from.

Love everything about this property. We stay here every year when we come to Gatlinburg. Very clean, comfortable and location is close to downtown, you can walk to just about everywhere or take a trolley as the hub is located right across from pickup and drop off location.

Nothing I didn’t not like except this is the first year we didn’t get a room next to the river. But that’s it. Nothing really to complain about.

It was the perfect location. Will go back.

The breakfast was nice. The upgrades and amenities offered were good.

Was good

Same thing every day

Close proximity to attractions and restaurants

Parking ( the top lot parking gate could have been open instead of squeezing by on the side) Better variety at breakfast would have been a plus. Change it up every couple of days

Location and cleanliness.

Location, walking distance to many key places like the Aquarium and Anakeesta.

Only minor complaints were the breakfast had no meat, and the layout of the parking garages were odd because of the mountain.

Loved the River under the balcony. Easy access to park

Honestly everything was perfect

Basic but was fine for us - facilities were clean and tidy

Location was great

Half mile walk to breakfast. Water stains on bathroom ceiling

The breakfast was the best we had during our 2 week break in the states

The furniture was a bit outdated but sufficient

Everything

Nothing

Great breakfast. Meat would have been nice, but there's something for everyone. Location is great - car stayed parked most of the time. Shops and restaurants were right around the corner.

There was no mat for the bathtub.

It is a great location - Anakeesta & the Aquarium are right across the street. Tons of shops, restaurants etc. are within walking distance. Once we parked our car, we didn’t get back in it again until going home. The hotel was very clean and smelled great. On our second day we returned to our room & found new towels & toiletries. This was a surprise because ever since Covid most hotels don’t come in your room until checkout unless requested. It has a nice big pool with a slide - we didn’t utilize it but we saw several people in it.

We could hear traffic all hours of the night. There was a large car show going on so maybe the noise isn’t normal but I was kept up all hours of the night the first night. Only one towel hook which doesn’t work for our family of 4. The drain plug was not working so I couldn’t properly bathe my two children. We were in a separate building from the main hotel & to exit you go through the parking garage which leads out to the main road which isn’t very safe with two kids. Many people also utilized the garages to smoke which I didn’t like having to walk my children through.

The location

The room is too small than usual

Breakfast was good. Had many choices

Excellent location-walkable to everything in downtown Gatlinburg. River view balcony was 👍👍. Lots of parking available, and we felt that our car was secure. Pool area is nice and has a great 1' depth play area for little ones.

Furniture on balcony could be more comfortable. Breakfast could have a bit more variety.