Quiet

Nil

Room was big and location was easy to find. I did not have breakfast included. Room servicing was fast and immediate upon request.

Room floor were abit dirty and dusty and did not clear away previous customer's decoration on the floor. It took me about 40 minutes to get ushered to my room

Great location centrally on Sentosa Island. Walking distance to the beach. Shops and restaurants close by. The hotel is very green surrounded by a lush green garden. The hotel is quiet. Peacocks are running around in the park. The best part is the super friendly team! They are super helpful. What we loved best is that the have a staff inclusion program which adds to the charm. Love the pools we had access to. Especially the roof top pool. We liked the breakfast.

The hotel equipment is a bit aged and an update of the carpets and the seating in the restaurant would be great.

The room is surrounded by nature, give a Bali feeling. Love that the minibar and snack basket are complimentary, mosquito repellent is provided and smell very nice. Their shampoo, shower gel, etc smell of lemongrass that feels very close to nature.

We booked our dinner at their restaurant Shutters, food was a disappointment. We ordered medium rare steak and garlic chicken, the steak was tough and they didn't have a proper knife for us to cut the steak, the chicken was so so. It was raining on the day of check out, we requested a buggy service and waited half an hour, only to received message that they were understaffed and we ended up walking to the lobby, I'm 9 month pregnant and it was raining heavily. The aircon temperature in room 764 cannot be adjusted, it always stays at 21 deg and with the rain, the room was very cold throughout our stay.

The building was nice. The garden was beautiful.

The room I stayed in needed mentainance as well as wash room and furniture. Damages were every place in the room.

We enjoyed the Dream Pool and Sky Pool. We love the location, very quiet atmosphere, spacious area at the Dream Pool, a lot of greenery and close to nature, There is no noise at night, and we can sleep comfortably well. All staff are very friendly, and greets everyone.

There is nothing much that we don't like.

booked the one bed room villa - rare to have such properties in sg

where do i start? 1. was celebrating a special occasion and told that complimentary drink vouchers would be provided. never received them (not being cheap here, but it would have been nice to actually get what was offered) 2. check in was supposed to be 3. one bed room villa booked was not ready until 345. staff never apologised for the delay, nor were they proactive, and only said that the room would be released “ when it is ready”. nil service recovery. had to go to counter several times to check. 3. room was big but not well maintained. one pillar literally had duct tape stuck on it for some reason.

Breakfast was great!

1. Staff was bad. Not helpful. Barely spoke english. Not accomodating for any requests.

The resort itself far from city , sanctuary place for quiet place , but the opposite side of hotel full of noise of fun in theme park

The facility at 4th floor - pool , shower is damaged , light is out of order, technician is agile in doing it but still under maintenance . Hospitality of the front officers ain’t that much of smile , late check in without any beverage and at the end only one male of it offered us bottle water on the spot

NIL

No hot water, contacted the desk about it but no actions were done

Blended history with modern amenities.

Need to have more food options for allergies / food intolerances

Location

Check in process was super slow. My reservation was not in the system. I believed they give me standby unit for my stay. Breakfast buffet spread also not much variety, almost similar to 3star hotel.

The room..

First of all, the reception. We dont feel welcome upon arrival. There was no welcome greetings, no welcome drinks, no information that we need to get a QR code for travelling in and out of Sentosa..Room cleanup was done but without vacuming the floor.

Quite n Accessible place , beautiful garden

Breakfast menu is same same everyday … should change some menu daily … difficult for no port eater since no beef menu no lamb menu ni chicken menu… Prata should come with curry chicken Seafood or chick Fried rice Curry chicken Curry mutton Such simple menu should be added What available is bacon ( pork), Lau chan meet ( port )… No rice / fried rice / fried noodle .. Should add such Asian delights … U have more expensive raw salmon / tuna / cheese menu but no asian delight cooked food .. daily I need to eat fishball noodle soup / laksa .😀

Only cleanliness was good

Very rude and totaly non co Operative staff...... they are greedy and un professionals.......

Relaxing, close to everything, customer service is great

We got complimentary upgrade to the family suite as the room we wanted had issues with the aircon. We loved how the rooms (bedroom and the tv room) were clean.

We didn’t quite like the bed as it was a two single sized, massage bed. We loved the idea of the massage bed that can be reclined and all but since it’s two different beds that are being put together, there was a gap In between the beds. So with kids around, was pretty hard and uncomfortable to sleep on the bed, especially those who has to sleep in the middle of the bed. Would recommend to have a normal queen or king size bed since it’s a family suite. Other than that, all are great!

The location the environment surrounding the property.

The sound proofing of the room is so bad that I could here the flushing toilet sound from the adjacent unit. Rooms and the furnitures are so outdated.

The 1-bedroom villa was absolutely stunning. It's great if you want a retreat away from hustling, busy life of Singapore and the staff are exceptional. They offered buggy service to send us straight to our room and despite it being a short journey, it still felt like a really nice journey.

The pool wasn't really well-maintained. There were a lot of dead bugs, twigs, etc and that made the pool look and feel dirty. We also met a couple of friends namely rats and cockroaches but they ran off to the drain before we could say hi.

The ambiance is for couple or a guest who wants a quiet place and scenery. Nothing much to see outside and it’s not so accessible for those who is using wheelchair The lobby is quite far as expected

The lobby is big to accommodate Guests

Location is just right, the bus facility is good help to reach near by attractions. Average cleanness and hospitality.

Buffet breakfast variety not much n some food were not warm. Room is cozy n nice. Location is more then 5 mins from the train station but there were buses outside the hotel

The buggy we reserved did not arrived n the shuttle bus to Vivo also did not arrive. We had to walk to the station with our lugguage

Huge, value for money, beautiful surroundings, peacock

One of the two rooms I booked was quite dusty