Grand Hyatt Sanya Haitang Bay Resort and Spa
About this resort
Nestled in Sanya, this charming resort for $158 per night is a great option for your next vacation. Grand Hyatt Sanya Haitang Bay Resort and Spa is located in Haitang Bay, right beside the beach. Three themed swimming pools, the Huan Spa and a fully equipped fitness centre offer guests complete options for renewal and well-being.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Sanya
Reviews
4.1/5.0
Excellent(112 Reviews)
100% verified reviews8.0
I liked private pool it was so nice. Room was big. They gave us extra bed without problem. Staff service was good.
I ordered private pool inflatable flamingo 48 hours. But they give it to me. I’m very disappointed that I couldn’t give my son what he wanted. I saw my next room had flamingo without guest. Even though, my birthday happened during my stay in this 5 star hotel they didn’t give me anything. Even 4 star hotel give paper greetings. This is small gesture.
8.0
room with private pool is execellent.
service is average
10.0
very good location with shopping mall close to the hotel. you can easily find many different food around. the room is very spacious. facilities are good.
price is high.
10.0
We had a wonderful stay for the second time in Grand Hyatt Haitang, the staff is very helpful and will fulfill all your needs
Only bad points were maybe a little too many people impacting the overall tidiness of the hotel and the construction outside in front of the breakfast area.
8.0
We loved the property itself. Very peaceful and almost a great escape! I liked the walks in the gardens; the view from our room. That the staff (tried) to meet our needs.
So many things as you can see in the photos my suite was so dirty! Shanghai being opened doesn't explain why I had to have hair in my fridge or food swept under my carpet, cigarette smells in a none smoking room! They managed to clean after I told them. I met with a manager in the club and I pointed out how poor cleanliness is and the floor of the club right where we met was dirty and he took no notice even if i showed him. The hallways and lobby stayed dirty during our stay even if i told them. This is the dirtiest Hyatt I've been too. Nomatter how they try to make up for the next day something else was below expectations. I hope to be back to this beautiful property, but I hope when I do so it is under better management and the hire private cleaning contractors.
9.0
Great room, lovely resort, great breakfast options and the lady at the pool bar/grill restaurant was really helpful on a few occasions.
I booked an airport transfer that wasn't there to collect us so we had to make our own way to the hotel.
The room I booked (2 double beds to cater for my family) wasn't available when we arrived and were told we could change rooms the next day; offered 1 king or a twin, neither of which sleeps 3 people, no discount offered.
Other than that, it's a great hotel and we would stay again.
4.0
Let's start with the day: we liked the wide range of selections at Breakfast buffet, from local to western cuisine. During sunset, we always took a nice walk along the beach, it takes maybe 5 minutes from the hotel to the beach front. It is not a private beach but quite clean and quiet.
Our flight was late in the afternoon, so after check-out we chilled at the Lounge with AC.
This is our first time staying at Grand Hyatt hotel in Sanya, when hearing the Hyatt name and the amount of money we paid for each night, we had certain expectations for our stay. Honestly, it was a rather disappointing stay for us. My wife is 6.5 months pregnant, so I wrote the hotel staff prior, hoping they would arrange some pre-cautionary measures, such as additional floor mats in the bathroom or additional pillows. When we checked-in, hotel staff paid no attention nor care about the fact my wife was pregnant. Let's say this hotel made us feel quality of service is not important as long as quantity of customers are arriving everyday. The facility is not fully opened and under renovations, however, they still advertised for it, such as the sky bar, pools. The one and only pool that was open for adults was like a hot sauna+jacuzzi, the temperature of the pool was so hot and unbearable, not the refreshing swim we'd hope for at all. The staff speaks very little English, which for a 5 star hotel we found shocking.
8.0
Very nice staff, good service, nice pools, very good breakfast.
There was some karaoke outside the room every evening.
6.0
Variety of break fast, club lounge and swimming pool!
I can say cost performance is good.
Lobby lounge cafe, outside chairs of the room balcony and the changing room next by swimming pool.
No hot water from the shower in the changing room…tried 3 shower booths but all were same no hot water…and locker was not that clean. Looks like not many people use often, so no body really maintain there. But better to check if there is hot water from the shower at least every morning…
Staff at lobby lounge cafe always didn’t really take an attention at the guest. Had seat and waited for 10min, no body came and after putting the menu on the table…again no body came…
And all cushions on the room balcony chairs were prepared by top side down due to all upper sides were worn out… It was still able to seat but…come on…it’s Hyatt…
Overall about this hotel equipments and services, places guests are always there, staff and equipments are ok but otherwise it’s easy to find out shoddy sides…hope these would be optimized.
6.0
Family pool and proximity to beach. Breakfast also good.
Half the facilities unavailable, with no explanation or prior notice.
5.0
Good location in Haitiang Bay. Nice decor to the hotel. Restaurant staff were pleasant and friendly. Nice spacious room with pool.
Administration was terrible. At checkin they had problems processing my booking. Was given the room card - not shown or directed to the room. Had to ask where it was and how to get there. The key card didn’t work. Entered the room and the pool was the size of a plunge pool and one you could hardly swim in. Went back to reception and asked to change room. Finally manage to to that. As we asked for an extra bed for our daughter they provided a cot for an 8 year old, even though her age was stated. Instead of a king sizes bed they’d put two beds together and also had single sheets, which was just not acceptable for a hotel if this status and the price we were paying. Lack of information, no proactivity on the administration side. Paid a deposit upon checking in, and then had several meals on site - to then be told we could charge to the room because we didn’t have enough deposit. Only in China would you get this type of response. Needless to say we had enough deposit but we left thinking as long as the hotel owe us money it was ok, but you could not stay there and be charged for your stay at the end of it.
10.0
Great location, great service, excellent room layout with a view. I’d say it’s a great value!
9.0
Pools, View and the gentle staff
9.0
Visited the place with my family and everybody liked it. The staff is exceptional and helping you with all of your needs.
What we liked most was the outstanding outdoor and pool area. Even it is one of the bigger hotels with many guests, it doesn’t feel crowded and you can always find a spot to relax in silence and enjoy your well-being.
10.0
Exceptional service. Starting from Rocky to the rest of the staff at Grand Hyatt that went all out to make our stay at Hyatt an exceptional trip to Sanya. Rocky made huge customer service/ efforts to make our stay a memorable one. Shout out to Maggie, Chris and rest of the Hyatt team. Great breakfast selection. We really enjoyed the food at Pool grill. Overall a wonderful choice for holiday at Sanya.
Two areas that could improve. One is the selection of TV choices lacked English movies such as HBO, Starmovies, Cinemax and etc. Plus not much activities for teenagers/older kids. Howver the overall service and experience made up the these gaps.
9.0
The whole place is extremely beautiful, nice garden, different pool areas to facilitate also quite areas etc.
The beach is not well kept, a lot of plastic rubbish in the sand. Also, it is not allowed to swim in the sea - we tried (the notice said ‘at your own risk’) and were ordered out of the water by an employee of the hotel who explained that ‘the government does not allow guests of the hotels to swim in the sea’ and that the hotels are responsible to enforce this rule…. Does not make sense, why should one go to the sea if not to bathe? Even if swimming in the sea is not allowed, the state of the beach - in front of such a nicely kept hotel park - is an utter disgrace. Filled rubbishy bags are piled up at higher levels of the beach, but apparently not collected on a regular basis, plastic and other rubbish on the beach is not regularly removed…..
9.0
The choice of pools and well maintained grounds, delicious breakfast options and on-site cafe and restaurants. Location close to Atlantis, Waterpark, CDF mall and Arena Mall for a variety of dining choices and to buy groceries supplies.
The rubbish washed up on the beach. But it was removed quickly.
10.0
Room was luxurious and private pool was amazing! Staff were friendly especially Joyce at Reception who made our stay perfect and Fion in the Club Lounge. Both spoke English well. Club lounge was good value for money and food is good. Resort is green and beautiful and next to the beach. A tropical paradise. Will definitely stay again!!
All good. Exceptional!
8.0
The rooms are spacious and the staff are friendly. Good value. Good food.
Too many kids everywhere. The zen pool should be reserved for older kids and adults. The younger ones have so many other places. Same in the club lounge. But I understand it’s not easy. At least the zen pool should be maintained for a zen experience.
7.0
The room was very good and it was upgraded. The beach was amazing. The Zen swimming was very zen but there was a constant annoying sound from the cleaning system that should be fixed.
The Chinese restaurant service can be largely improved but the food was good. For this level of five star hotel with this price the breakfast is a shame, very low quality products. The room service stops at 11 PM, which is not good.
10.0
Facilities, service, gym
Too many children in the breakfast area
7.0
Globally it is a nice location, quiet , with many restaurants close to the Resort .
A part of the swimming pool was closed , another one was not filtered (jacuzzi out of order the last 2 days )
9.0
The pools are nice and have plenty of space, the rooms are also well appointed, and the massive bathtub is a pleasant feature
Was a pity that the spa wet areas and saunas were still closed for COVID reasons… also, the grill restaurant closes for two days in a row, leaving not many options for dining
6.0
The staff were very helpful, the food quality at the restaurants was excellent.
Although positioned close to the beach, there was almost no view of the sea at all from the hotel! The premises consisted of very high palm trees, very overgrown with no clearing for a view of the sea. There were no loungers with a view and no shade. The whole area felt extremely claustrophobic. No loungers on the beach and actually swimming is forbidden in the sea! Not great for a supposed "beach holiday" It was almost as though the hotel design was trying to hide the fact that there was a sea and a beach there.
9.0
Pool area well maintained and beautiful setting. Chinese restaurant with excellent service of very good quality food. The pool grill has an excellent menu and very capable staff.
Improve on room maintenance, the wooden floors need a wax, currently many patches, beach front would become a nice place to inhale good quality sea air and the location of chairs, beds would be a plus.
9.0
The room was spacious and very comfortable. We had a bed and a jacuzzi on the balcony. Our room was on the 17th floor so we had space, comfort and privacy altogether. Our 2 kids enjoyed themselves at the Atlantis Aquaventure so much. The hotel is close to this waterpark, lots of restaurants, and supermarket. Very convenient.
The pools in the hotel and the beach area didn't meet my expectation. Some part of the garden seemed to be abandoned - rotten trees and broken steps.
10.0
Love the cleanliness and space of the rooms- Grand Ocean Family Connecting Suite. The view from the rooms was awesome. Truly a relaxing trip for my family!
Anti slip mats can be provided at the bathrooms to prevent slips, since it's marble flooring.
FAQs
How much does this resort cost compared to others in Sanya?
The average price for a rental in Sanya is $62 per night. This rental is $96 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Grand Hyatt Sanya Haitang Bay Resort and Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Grand Hyatt Sanya Haitang Bay Resort and Spa. Enjoy the water!
Is Grand Hyatt Sanya Haitang Bay Resort and Spa pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Hyatt Sanya Haitang Bay Resort and Spa?
We found 15 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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