Location

Check in was not smooth. Need more staff.

It was close to the port.

WY too expensive. $ 50 for 2 simple drinks is robbery.

helpful staff

price for what you get long queues at reception desk and coffee shop breakfast average

The marina and pool were beautiful.

The staff was not overly frisky. No glasses or cups in the room.

Location

Tv didn’t work no hand lotion clock never worked staff wasn’t very knowledgeable not enough staff. Long lines to check in couldn’t get more water except by standing in the checkin line. Line to get coffee was about 45 minutes only one person helping.

The property is very relaxing and comfortable

It was right on the water. There was a water taxi right out the door. Our room had a balcony. Had a restraunt.

They didn’t have a free shuttle to the airport.

Bad menu

The greeting we received when we arrived was fantastic 😀 the Supervisor and her team was wonderful we stayed one night for our wedding anniversary and the outpouring of Love was great! I would recommend this place to my friends and family . The restaurant on site was great breakfast and dinner were both delicious. Thank you for a wonderful experience . Also, the staff went above and beyond our expectations. Thank you for the anniversary dessert 🥰

No microwave on-site or in rooms

Location

Expensive

Clean room

Elevator hadn’t worked in months we were told. Had to hike three flights of stairs. 100+ heat index. Ice machine on our floor never worked. More up and down stairs. Room was not ready at 4. Total floor of volley ball kids there for national championships. Loud way into the night.

Clean and nice . Close to the convention center

The employees and manager did not know where are the personal packages delivered. The staff asked to find security by myself and we found the security and he was kind and said he will deliver it to Front desk . When we went to grant desk the staff let us at the back of reception to pick our packages . 2 off us just took it without signing or the manager or staff checking . The supervisor came and yelled at us not to be at the back of the reception. I told her we were asked to come by the her staff in-front of her and why is she yelling i from off guest and staff . Unpleasant experience with that kind of supervisor and managers . Staff who check us in was really kind .

AC worked well

Elevator was broken parts of the hotel was ok others were very old breakfast was poor and extremely overpriced

Excellent location with great views. Bar staff were excellent and F&B manager too the time to listen to my concerns.

B/F was a disaster. Poor quality of food and the service was appalling. Reception staff were very unprofessional and very nad communication skills.

lovely staff, nice cafe, nice pool area and gym

definitely needed more sunbeds, struggled several days to get one. there was a utility closet next to our room, while I appreciate staff must use it all day, it slammed with every use from 8am onwards, waking us up every day.

the customer service and the guess check in

the birds

The room and breakfast was great.

The elevator not working was not good at all.

Location and cleanliness, were my fav’s

Not sure why??? But the receptionist Alexis was not hospitable at all , no appear to reason that I could tell but made me uncomfortable enough to think hard before booking again, spoke to mgmt. with no avail

Marina bar was majority closed with only a few seats available . looked like the decking needed to be replaced . No notice of this on there website . Pool speakers on until midnight even if nobody at the pool . Old exterior patio doors which lets the noise in . Exterior, hallways and steps are in poor condition . $40 self parking per day.

Valet parking the guy was very rude after 10 min of arguing and asking for a manager we finally got our car

The balcony view of the inter coastal was amazing. The best part of the stay.

The parking fee should have been known before reservation was happy about that.

Conveniently located, the staff is polite and helpful. Shuttle to the port is very convenient as well. We only stayed for one night and it was ok

The room service they have is ineffective. I’m still waiting for a refund for an order that did not go through but they still charge me for