location and staff were great

needed renovation

Construction noise was not fun.

The Staff was excellent. They took care of us very well and were attentive. The room was very clean and had a beautiful view. We will definitely return in the future. We have traveled many places but this has been the best service we have ever received.

I have no complaints.

right on the beach

parking

Loved the area, cute older property with beach access.

The room with 5 people next to me woke me up at 1 am having intense discussions and even though i asked them to quiet down, i was up until 3:30 am. I could get the hot water to work in the shower and the tv didn't seem to work. Very disappointed with the entire situation.

location

room was basic, with no view. For price paid I was expecting better

very good value and there’s a pool unlike 14 west

so close to the orange inn the cinnamon rolls are delicious

Wonderful location that is walking distance to downtown and the boardwalk and many good restaurants. The view is stunning. While paying to park is annoying, it is close to downtown and necessary.

The bathroom was is poor shape with the flooring pulling away from the tub and looking very worn. What was unacceptable was the fire alarm going off at 6am one morning and then at 3:30am and 3:35 the next morning. This must be due to the construction that’s taking place. Staff apologized when I brought up the issue and provided some compensation. Also the WIFI cut out for the entire morning once.

the room had an excellent view, and was very clean. great service from the staff, and excellent amenities.

there was nothing not to like.

Location

Dated room interior

All were Fabulous!

The location was very good. After complaining to the front desk, on checkout our room rate was reduced by a $100. I appreciated the recognition that we had significant problems, not the least of which was construction that began before 8AM in the room adjacent to ours. We were not notified prior to arrival that the place was under construction.

We arrived shortly after noon. Room availability was scheduled for 4 PM. We were informed in less than a friendly manner that if wanted early check-in, when a room became available, there would be a $45 additional charge. In my extensive travel experience this is a unique and poor customer satisfaction policy. See above comment regarding construction. $38 parking in this location is excessive. The double pane sliding glass doors had what looked like Vaseline smeared inside which could not be cleaned, and which significantly detracted from the otherwise great view for which we paid extra. The seating in the enclosed balcony was less than comfortable.

beautiful view, fantastic staff, walking distance from downtown

no issue

Sentimental beautiful location with great ocean views and beach access very romantic and nice pleasant staff

New Ownership has completely ruined the character and charm of this Beautiful landmark structure by painting over the Beach scene murals that uniquely adorned the exterior, with monotone white paint This was a favorite destination of ours but sadly we will not return again

Beautiful view from our private deck.

Room was VERY tired, and in need of a complete renovation.

prime oceanfront lot nice landscaping & layout apologetic staff

deferred maintenance everywhere inoperable door locks throughout the stay gross patio furniture

by the ocean and by food places

nothing

This was the 8th time we've stayed at Laguna Riviera. The most disappointing by far. I don't think we'll be returning. We were there for our Anniversary. Our room was over 100° and the staff didn't seem at all interested in moving us to another one. The price was $200 higher then what it was last year, (we've come in August and Sept. for our Anniversay and Birthdays.) They blamed it on the pilot light in the heater, the heater had been turned up full, in August! The room never got to a comfortable temperature. Their solution was a pair of fans & they made it a point to let us know that they only ever gave guests 1 fan. We were so lucky! Ownership recently changed and that's not a good thing. Too bad, we really love this hotel.

Great location