Snídaně byla perfektní, bohatý výběr a velmi chutné jídlo. Hezký byl rovněž dětský klub. Zábavné mohly být i tobogány, ale vzhledem k nehostinnému počasí během našeho pobytu, jsme je nemohli využít. V restauraci Tropicana bylo výborné jídlo.

Pokoj se nacházel mimo hlavní hotelovou budovu, což nás trochu překvapilo a částečně nám to i nevyhovovalo. Pokoj jevil již lehké známky opotřebení. Trochu nepříjemný byl pach kanalizace pod kuchyňským dřezem. I přes náš požadavek tento nedostatek odstraněn nebyl. Při větru, který se během našeho pobytu objevil, se projevila špatně těsnící okna, což způsobilo silný hluk při profukování větru skrz okna. Sofa sloužící jako přistýlka byla velmi tvrdá. Největší problém jsem ale měli se špatně nastavenou cenovou politikou. Za stejnou cenu mohl být pokoj jen se snídaní ale i s polopenzí. Při rezervaci jsme omylem vybrali variantu pouze se snídaní a všimli si toho až pozdě. Nikdo z hotelu ani z Booking.com nebyl ochoten tento omyl vzít v potaz a upravit nám náš meal plan dle našeho přání na polopenzi.

Breakfast was good. Kids loves the private pool in villa. Gym is clean and 24h available, which was convenient.

Coffee machine in villa was not good. Room cleaning service disturbed us every morning. It’s better if we have “don’t disturb us” card in Villa. Also, room cleaning for bathroom needs improvement.

Location

Over sold. The management sells day passes to outside guests, (not staying there overnight). The staff had very loud music at the pool on the day we arrived which measured nearly 90 decibels. Which I measured from the 11th floor! They were oversold and understaffed. Which led to poor cleanliness. There was a stray cat roaming around the property which hopped on the tables outside and was eating food off a table which hadn’t been cleaned. Staff was not friendly and welcoming. Mostly likely because they were overwhelmed. Rules for the water slides were inconsistent. One time they allowed my son and I to ride together, the next they didn’t. Staff did make use of the facilities, however, they were enjoyable the foosball table while we were eating. Overall it wasn’t a pleasant experience. It was noisy and chaotic, more like an out of control circus. Not what I would expect from an Accor hotel.

풀빌라로 했는데, 밥먹고 수영하고 밥먹고 수영하고~ 밤수영하고~ 정말 좋았어요~! 밖은 너무 더운데 에어컨 시원하게 숙소에만 있어도 너무 좋았어요~! 침대도 넓고 편해서 푹 잤어요~!

조식은 종류만 많아 보일뿐 맛이 없어요~ 소고기쌀국수는 저는 맛있게 먹었어요~ 근처에 아무것도 없어요. 깜란시내를 택시로 갔다오거나 배달시켜서 먹어야 해요~!

아이들과 함께놀기 좋았습니다

방 청소상태가 좋아보이지 않았음 냉장고 냄새나고, 벌레가있었음 방 설비 노후

Location & mountain/sea views are amazing. Most of the staff are amazing

You will be treated more as a number then a person

Good facilities and arrangements. There are many things for kids.

Some arrangements of bathroom were old or/and broken. It was no issue with functionality, but it looked unsightly.

Beach was beautiful, everything at the resort was so nice. Food was great and staff was helpful

Too many people. Everywhere was crowded and no buggies every time you call. We had a kitchen that had no plates or cutlery (had to rent- kind of a cheap thing to do). The spa cancelled on us without telling us because it was too busy. A lot of the things we didnt like stemmed from just too many people

The room is beautiful and comfortable and the staff are so nice!

Too many flys around the restaurant

The view is fantastic. The hospitality is also great.

Facilities a bit old.

Nice Pool and Slides. Chubeli Restaurant really nice. Good Gym

Felt like a constant attempt to extort more money from guests - charging for inflatables, extortionate on site shop etc. Confusing loyalty discounts which excluded some Accor All members but gave discounts to new members.

Breakfast, restaurant, kids zone

The booking was advertised the Movempick resort but once I checked in was the condotel. very disappointed

The facilities are in good condition. The location is great with outstanding views.

For the condotel, the services here are a bit limited compared to the main site. Especially at the poolside, there are no cafeteria around, if we want to, we need to commute to the main site which is kinda uncomfortable for us. One more thing, for the room service, we waited for the check-in almost 2 hours (the staff had to tidy up the room), however, I unexpectedly found lots of dirty bath towels which were really stinky inside the wardrobe. This is not what a 5-star-resort should be.

Amazingly designed, very beautiful and comfortable

I liked everything

The hotel app was very well designed and provided quality of life improvements to services such as buggy request, in room dining and general queries

We enjoyed the food, but we just wish there were more options for Vietnamese cuisine in the resorts menu

Nice pool and beach access

Dinner at Restaurants. Staff told no table and pushed customer away instead asking to wait for tables become available. As how restaurants should run. Staff needs to be trained better!

The room was clean and fully equipped as expected. Friendly staff, from front desk staff to housekeeping staff, restaurant staff, doctors,...

The air conditioner is not cool enough and cannot set the desired temperature. Maybe it is fixed somewhere else.

it is beautiful and luxurious

there is nothing to eat or drink after 10 PM. I think that is ridiculous especially for a five star resort. There is absolutely nothing to eat not even a vending machine not a mini mart. no bar to drink. How can someone enjoyed their stay? Even room service stops after 9 PM. The pool will close at 7 PM. Everything is so early. I am allergic to the wood floor in the room for some reason I wish they used a different kind of wood.

on the beach

got there and couldn’t get into the room. Went down to reception, no one was there. went back upstairs and waited. after an hour, service came to repair the lock. went into the shower, shower wash pump didn’t work, there had 2 shampoo bottles and no conditioner with body lotion bottle in shower. asked for replacement bottles, didn’t get what I requested after asking for duration of stay. finally got body lotion the night before we left. Soft lousy pillows left me with migraines as they had no neck support. Upon leaving and being asked to wait outside the reception door for our driver to arrive, we had to retreat back inside several times as the stench of raw sewerage filled our noses. needless to say, we made a mad quick dash into the car to leave as soon as we could.

the pools and slides were fun. the spa was really really good! A+

most of the facilities and restaurants weren’t in use. people were roaming our yards while I was taking a bath and with the ceiling to floor window it was invasive to say the least. the resort is far away from everything. you aren’t allowed to go into the ocean past your knees which is a bit of a waste of time to be honest.

a very full breakfast with many types of food to choose from. plus , it was long hour, from 6h30 to 10h30 am. quite a treat.

nothing

the room

nothing

facilities, staff was great

The room looked great, the facilities were comfortable.

The menu could use a bit more variety.