Royal Hideaway Playacar All-Inclusive Adults Only Resort

Royal Hideaway Playacar All-Inclusive Adults Only Resort Resort in Playa del Carmen
Royal Hideaway Playacar All-Inclusive Adults Only Resort Resort in Playa del Carmen
Royal Hideaway Playacar All-Inclusive Adults Only Resort Resort in Playa del Carmen
Royal Hideaway Playacar All-Inclusive Adults Only Resort Resort in Playa del Carmen
Royal Hideaway Playacar All-Inclusive Adults Only Resort Resort in Playa del Carmen

Royal Hideaway Playacar All-Inclusive Adults Only Resort

About this resort

Situated in Playa del Carmen, this attractive resort for $129 per night is a great choice for your next trip. Royal Hideaway Playacar Adults Only All-Inclusive is a beachfront hotel that features an infinity pool and several relaxation pools. The bi-level oceanfront solarium decks offer ocean views. Champagne and a cool towel are provided on arrival.

Amenities

Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden

Map of Playa del Carmen

Reviews

4.1/5.0
Excellent(311 Reviews)
100% verified reviews
2.0
Aug 2023
Bad experience
Very nice staff at the pool and in restaurants, nice view from the pool
worst check in ever, 1 hour in total, had to sign 5 different forms, traveling in honey moon, zero special attention from the hotel, not even a congratulation letter, they did not upgrade us while occupation of the hotel was at 50%, and they even put us in the worst room, ground floor with a view on a wall....had to complain to get a decent room, front desk staff has not been nice at all, in the room the AC not working properly, toilets not working properly, same with the fridge, if you call reception, room service or concierge they never answer...old hotel that would need to be renovated
5.0
Jul 2023
Average.
- The hotel is nice, although it does not meet the requirements of a 5 stars hotel. - The staff is very nice for the most part, although there were exceptions of personal lack of professionalism. - The meals are well prepared in all the restaurants, although on the Grill the presentation of the dishes is very poor. - The outdoor areas of the hotel are beautiful, very well maintained and the vegetation is exceptional.
- The concierge of the block where my room was located is not a trained person for that position. She was not there the day we arrived (something that can happen in any personal situation), and the next day she was late so we couldn't make reservations for the restaurants we wanted, even though it was my wife's birthday. - Due to my medical condition, I asked her to put me in a bucket with ice, to which she promised and never complied. - When we arrived the first day the room had a huge leak in the ceiling and the floor was full of water, they came to repair it. - The room amenities do not meet the requirements of a hotel of that category. They do not have hair conditioners, something that is common even in the worst hotel in the United States. The first night we only had shampoo, after the second day they put some body wash. - The fridge in the room didn't even cool what was inside. They changed it on the second day. - Our room did not have a hair dryer. - That same night we found cockroaches in the sink (we have pictures). - One of the sinks was clogged (we have pictures). - All the maitres of the restaurants were pleasant and professional, with the exception of the one from the Mediterranean restaurant (Ventanas). - The check-in receptionist was very professional, but not the one who checked us out, who, during the check-out process, only asked us for the room number and gave us the ticket to leave the hotel. Normally, at any check-out, the guest is asked how their stay was, wishing them a happy stay and a happy trip back to their destination. That is an example of people not suitable for a position and lack of preparation. -
9.0
Jun 2023
We had a wonderful time
Beach was beautiful..property was cleaned on a daily basis
8.0
May 2023
Would recommend with caveats and depending on what the person is looking for.
The food was definitely good and the beach at that location was nice and big. They also had cornhole and volleyball that guests could play at the resort. The drinks were easy to get and we never had a problem with beach chairs (although pool were harder to claim). They put on some fun events like a silent disco, Karaoke, a couple bands, etc. They were very accommodating to my sisters gluten allergy and helped with special requests like a birthday cake. If you want more of a younger club/party vibe this is not necessarily the place for you.
The service was not always the most accommodating (some people were great and others not so much). The rooms AC didn't seem to work well (although we tried to switch rooms other rooms seemed even worse, but we spoke to some guests who didn't have any issues with this). The average age at the resort was much older than me and my sisters which was a bit unexpected. They were lacking some more casual mexican food staples like tacos. The water in the bathtub of the room was a yellow/brown...the whole place was a bit outdated and could use some modernization.
7.0
May 2023
good but improvement is welcome
clean nice rooms, good food
had some issues on our second stay, also very rude gentleman during checkout who was calling his colleagues and his former workplace incompetent and “still recovering from covid” whilst the day before we had a lovely chat with one of the managers regarding our concerns
10.0
Apr 2023
the perfeft stay
nice clean rooms, very help-full staff, amazing facilities and activities
none
4.0
Mar 2023
Disappointing
Great food! Awesome staff!!!!
If you arrive late or after a certain time you won’t get a beach chair all day!!!
8.0
Mar 2023
Very good
Relatively clean, plentiful alcohol, great beach (though unswimmable because of waves), large pool for laps,the servers were friendly.
The women at the check-in desk was bad at her job. She took forever to do anything. A friend used a resort pass to visit me. This woman repeatedly asked for her passport even though she had already seen it. Staff did not come for my luggage as requested on day I left. Food is plentiful, though just average.

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $117 per night. This rental is $12 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Royal Hideaway Playacar All-Inclusive Adults Only Resort. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Royal Hideaway Playacar All-Inclusive Adults Only Resort. Enjoy the water!

Is Royal Hideaway Playacar All-Inclusive Adults Only Resort pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Royal Hideaway Playacar All-Inclusive Adults Only Resort?

We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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