The rooms are spacious. The beach is beautiful with very clear warm water. Everything was included in the price, there were no hidden charges.

The neighbourhood is extremely loud, sometimes until deep into the night - we had to call the police. The ocean view rooms have almost no view of the ocean - just save yourself some money. The staff felt inattentive and annoyed at times - but not all of them. The food is very repetitive, which is noticeable after a few days.

air conditioner wasn’t keeping our room cool

the food wasn’t many choices

the beach, the distance from restaurants and activities

a bit run down

The snorkeling around the rocks of the sea wall. The friendly staff are the only thing keeping this place from completely falling apart and they all derserve huge $$$ raises... especially at the main bar and restaurants. High powered toilets were aces after the questionable buffet.

The staff are clearly overworked and underpaid... everyone is so nice but very noticeably burnt out. Trying to get small change at the resort was difficult... which was annoying considering we literally just wanted to be able to tip the staff. Constant excessive noise from resort Dj's and other nearby nightclubs day or night. Not restful or relaxing. Food 2/10 Bland almost inedible buffet, seriously some of the worst food we've ever had. Only Oceana & DaMario were consistently decent meals but took an eternity. Beach facilities 4/10 Almost never any beach chairs available. Everyone abandons beach towels to try reserve seats and just never returns, just not enough room for so many people. Rentals snorkel/flippers/equipment alot more expensive than they should be. Rent equipment outside of resort for day trips. Also book day trips outside of resort to avoid overpaying. Housekeeping 2/10 We had to constantly ask for everything. Water, coffee/milks, minifridge stock were not automatic, we had to call concierge everyday. Had to ask mutliple times for new sheets as ours were slightly blood stained and all shreded when we arrived. Shower was never cleaned, we dated the fog in the glass when we arrived and was still there when we left... wear slides everywhere. Nothing was upto par for a place that fronts as a 4 star... Maybe 2.5 star quality. No 24 hour food access available with AI package. Go elsewhere for the price.

1) The beach area, and views from our room was beautiful. The beach area was clean and comfortable, and there were ample chairs for use by guests. 2) The nightly entertainment was excellent! I do wish there was more entertainment available for the people that stayed up late. 3) The spa was amazing, very relaxing and the aestheticians were very knowledgeable. The waiting area in itself added to the experience, with a wide range of teas. The receptionist, Julmarie, was very pleasant and a pleasure to deal with. 4) The VIP and concierge staff were very helpful and were able to guide my friend and I, to the right spots and answered all our questions about getting around. 5) Daniele from the bell staff, was very helpful and assisted us with getting taxis and providing advice. 6) Overall layout and ambiance of the hotel was good. 7) Restaurant staff were very pleasant

1) My check-in experience was horrible. Dealing with the front desk was terrible. The staff need serious retraining on customer service. When my friend and I got to the hotel, after a long flight, the first room we were assigned, had no working lights. The second room (replacement room) was far away on the property, had a moldy smell, and much smaller than what we booked. The third room we got, was decent, but it wasn't the room we paid for. We were put in this room for the night, until we could be given our designated room the next day. When we finally got a proper room the NEXT day, we were told that as compensation, we would get a suite. NO! we did not get a suite. It was identical to the first room we were assigned. The front desk staff were not pleasant, didn't offer any solutions or compensation for the room, because that isn't what we paid for. 2) The food and drinks were mediocre. Even in the sit down restaurants. I was very disappointed in the level of food. Imagine that there were omelettes in warmers. I would also recommend you make reservations for the Japanese restaurant, if interested, as soon as 1pm hits, or else you won't get a space. 3) If you're someone that enjoys a comfortable hotel bed, trust me, you will not get it here. Bedding could do with some improvement 4) Housekeeping was a waste. The did not sweep out the rooms, so it was dusty, forgot to give us towels, and we only got towels after making a request 3 times.

The staff was wonderful, accommodating and thoughtful. I would definitely book again.

Nothing that isn’t fixable/worth mentioning.

Beautiful beaches and comfortable room

Variety of food options

Everything was amazing! I still dont understand the people who complained a lot in other comments. The food was delicious, all staff was so kind and patient with us. We had all food and drinks that we want. The hotel offers crafts and safe tours!! We enjoyed the island and also the hotel. Thanks! I really recommended. The staffs speaks english and spanish and smile all the time. The asian food was good and thr italian was delicious.

N/A

eat and sleep and relax

we liked everything

the beach and locations are great! but that is all that this resort has to offer

food was horrible. getting to a restaurant or a beach towel was like winning a lottery. housekeeping was awful, you never know when or if you’ll get towels and your room cleaned. constantly have to ask for shampoo.

Everything except for management

No duty of care to the guest

The location was good, the beach was amazing and the rooms were really nice.

The food was an absolute disaster. I have never seen such poor all-inclusive quality and variety. Pretty much non-existent. Not worth the price.

The location and property is very nice. The pool area was great. Staff was very friendly and helpful

Service at the pool bar was REALLY slow to non existent. Also the bar tender staff was reduced at 4:00pm just when things started to get busy. Very strange

I loved the staff at the hotel. It was extremely kind, helpful, and entertaining. The staff at the reception was especially helpful (Charlie). The waiting staff at the beach grill was amazing where I had all my meals, even though the staff at other restaurants at the resort was also very kind and helpful. The beach was superb with turquoise waters, fine white sand, and kayaking, snorkeling, and paddle boarding available for free to guests. The food was a bit bland to my taste considering that it was in the Caribbean (would have preferred a bit spicy options) but perhaps they were catering more to Dutch tourists. The entertainment team was amazing, the energy of the young people that they put in to entertain guests is just great.

I stayed in the Royal Tower on the east side of the resort in the room that was facing Mambo beach. The room was very noisy especially on Sundays and Wednesdays until 3 AM when there are huge parties on Cabana and Mambo beach. If you stay in a room that faces Mambo beach, be ready to stay awake until 3 AM. Ask for a room that does not face Mambo beach if you want to sleep at night. Unfortunately, the hotel did not fulfill my ask to stay in a quiet room, so this is the only negative.

The location is perfect

The room service and cleaning room services The room had cockroaches and the hotel service was terrible when the problem was reported

location, beach view and staff was great and hardworking

forced to check in late . Room not ready No wash clothes or hand towels in room No swim towels available Room was mildewed and smelled Drawers to dresser smelled Took 3 tries to flush toilet Air conditioning broke one day and barely worked the others Shower door didn’t close- after every shower a huge puddle on floor Bed linens were reversed so blanket touched skin not sheet Tv was tiny and speaker busted No shuttle available No fresh wash clothes were ever given-used same wash cloth all week food was sub par

El clima

Its a People bored