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DO NOT RENT!!
Nothing. I foolishly rented this property because I trusted they would fix the issues left by the previous reviewer, especially when I contacted them almost a week prior and asked if they were repaired and was assured that they repair all issues within 24 hours. This property management company is a sham and all your calls will go to a call center that is rarely manned and phantom work orders will be submitted and you’ll be assured issues will be fixed and told to be patient. My stay was 8 days and no one ever came to fix a single issue to include: no batteries in remotes, fridge is missing almost all shelves and has cardboard holding a drawer up, roaches on the floor on check-in, at least two bedroom lights do not work and most importantly the pool and jacuzzi do not function. All these issues have been left on reviews up to a month ago and they still aren’t fixed.Read more
The pool pump does not work, DO NOT RENT THIS HOME if you need a pool. It was filthy upon arrival w wads of hair and some nasty substance floating in it and it was so cloudy and needed to be shocked. They allowed me to rent this property knowing they hadn’t fixed the pool and jacuzzi AND the best part is they accepted pool heat money from me for the jacuzzi KNOWING the jacuzzi was broken. They’re very responsive before you check in and assure you everything is functioning then ignore you and give you template “a work order has been submitted” then “we sent a third party and the pump needs parts we’ve contacted the owner”, I was there and no one came to look at the pool and the pool cleaners come on schedule (pointless because the pump doesn’t work, the water is stagnant) and the pool company tells me they informed the property management company that the pool wasn’t functioning “awhile ago”…they are falsely representing this property. I had 5 kids staring at a pool all week that they couldn’t get in and when you rent this home there is no option to buy a pass to the water park because it’s not managed by the resort itself and management company is a sham. Check out their BBB ratings it will tell you everything you need to know. Read more
It was more than enough space the house was beautiful . Some stuff was broken or pieces missing . The hot tub and pool was dirty . The hot tub didn’t work nor did the pool lights Read more
Big nice house spacious pool backyard nice clean the kids had fun swimming in the pool area it’s not far from the airport and Disney world great location will book again Read more
I liked that it had a pool in the back. The home looked exactly like in the picture. Nice neighborhood.Read more
Almost everything was broken sheets were dirty. Called management several times no one came. Outside trash can was filled to the top when we arrived. No one empty it the entire stay.DeRead more
The pool was dirty they cut the ac and WiFi off 2days prior to my departure under the coach and bed was full of garbage they was no paper towel in each room as they said aco is the worst management company I ever dealt with people please don’t make the same mistake I madeRead more
I’m very disappointed I’ve always stay in this properties but very disappointed about my stay this time the house had no hot water the house didn’t have no toilet paper on sum bathroom lights in the backyard wasn’t working I had to do my bbq with my phone lights...Read more
I was very disappointed about everything on this house I couldn’t used the water park very disappointed because I had my kids and were very excited about going and they told us we were not allowed to go in to the water park very sad.Read more
The beds were comfortable. The house was spacious. The pool was awesome. The location was good!! Read more
The AC was not working properly. It was very hot inside the house. Maintenance came but the AC was still not working good. The water didn’t get hot to shower. The walls were nasty and needs a paint job. Please carpool because there is not enough parking space to accommodate more than 4 couples. Read more
The beds are super comfy and the entire home was beautiful especially the pool area. Well equipped for a big group Read more