The location was fairly nice to restaurants and the reason of our stay. The beds were clean and comfy. The towels, toilet, sink area were clean as well.Read more
The floor/carpet was very dirty. It seemed like no sweeping or vacuuming was done. There were also ants coming through the tub drain into the bathroom and into the bedroom. So there were ants in the carpet and on the bed. There was also no place to hand the towels in the bathroom, some hooks would’ve been nice. Finally, I asked for a non smoking room but it smelt heavily of smoke when we arrived.Read more
Could have been a 'one off' but this was not a good experience even though the price was reasonable.
The access doors that were supposed to be locked and only accessible with a keycard, were unlocked. There were people not staying at the hotel partying in the parking lot near an entry door and didn't see anyone chase them away. Just felt unsafe. There were police officers reviewing video tapes in the morning, not a good look.
The fire alarm went off for 4 hours straight and the staff never notified the guests that it was a false alarm and a malfunction. The fire department never came to turn it off. The fire alarm could have been related to the group hanging out all night in the parking lot, but the staff never explained anything to guests.Read more
Started 1 day last week and then again yesterday!
Early check out !
2hours before breakfast started.Read more
Monique. She was Amazing..Very attentive and cares about your experience .She will be the reason I chose to stay here againRead more
Disappointed in the empty promises and useless requests
Location great. Breakfast very disappointedRead more
I requested a first floor room for handicap reasons. When I got there they tried the 3rd floor and didn’t see the request. They told me to come back in 1-2 hrs and they will have a room in the first floor. 2 hrs later we came back and they said they didn’t have any first floor rooms and was put on the 2nd floor. We could have done that 2 hrs earlier. We were told they would have the house keepers get our 1st floor room ready. Pretty frustrating and disappointing after all the traveling and promisesRead more
I still have not received my deposit. There was no reason to keep it.Read more
The only thing I like about it was that it was next door to a steak house where we went for dinner and it was very good.Read more
We checked in and when we opened the door to the room it had beer bottles and clutter all over. Room was not cleaned yet. Was put in a different room which was cleaner. The hallways smelled of marijuana. Can't stand that smell so made it very unpleasant. We gave a deposit of $50.00 for the room and at check out the woman at the service desk said she put credit back on to our credit card but when I check my credit card I was only credited back $47.00. WHY?Read more
everything was awesome, great staff and exceptional customer service
staff members were exceptional, great customer service, gave us a handicap room which was great of us due to elderly traveling, love the pool and had great hours to useRead more
breakfast could of been way better and to be able to clean our we had to stay for 3 nights which I didn't agree with very muchRead more
Horrible place to stay. Wasn’t clean at all and had poor service. This place was just so unprofessional all together.
When I arrived to room at 4 pm the room had a pungent smell of marijuana brought to the attention of front desk and the response was to wait for for 30 or 40 minutes to see if smell went away. My family consisted of 2 adults 3 children and We were in Phoenix for softball tourney we had been in a field since 6 am u til 4 pm in 115 degree heat we wanted a cool clean room to cool off and restRead more
Side door was left propped open with a rock. When me and my family went to have dinner across the street I secured the door when I came back door was propped open again.Read more
AC made a lot of noise. Cycled on and off every 7 minutes and rattled window and wall awaking us all night
Security lock did not work and door peephole was blocked.
Found previous occupant dirty underwear in desk chair upon check-inRead more
No hot breakfast of any kind shower don't work right hot on the right thris is the worst comfort in I ever stayed at and was charged 50 hold my card and very rude and seems like there just overpriced and not what they say I would not recommend that you stay hereRead more
Person in front lobby was nice, nice big beds too.Read more
I would mainly love it if i was not over charged by $100.00 and i emailed them to see what's going on with the charge and still have not received anything back. I'd hate to have to dispute the charges. It would've been great if you had more than one person working the lobby at night so people checking in don't have to wait so long.Read more
Would like to take the staff and go to another location. Never come back here again.
Staff were friendly and helpful. And grounds were pleasant around pool.Read more
The smell of pot in hallways and stair wells very strong. Frig didn’t work, had to move
to another room. Paint on bath tub tiles came off on the soap dish we used. Microwave plate didn’t fit the microwave. Plug on bath tub not working , lying on edge of tub and you could see the tremendous amount of hair and sludge in tub drain, disgusting!!
First room a/c blew directly onto person on that side of the bed 18 inches away and could not change the direction of the airflow. Second room was better about that, but three Iight bulbs didn’t work and plug by bed didn’t work. No repairman on duty that night.
Maid entered the room without knocking!
People hanging out around the perimeter of the building at night and during the day. Our feet were black from walking on the carpet.Read more
The bed had soft, comfortable sheets and provided a decent nights sleep. Read more
The front desk attendant was texting on her cell phone when I walked in so I wasn’t immediately greeted. When I finally was greeted, it seemed as if she was annoyed to have to stop what she was doing to help me. She was not friendly and instead just spoke very matter of fact. The elevator was broken during the evening our stay so carrying my luggage up 3 flights of stairs was less than enjoyable. We were told it would be fixed by 7 am the following morning but it was still out of order when we checked out so we then had to carry our luggage down 3 flights of stairs. Knowing these things, the price paid was not worth the value. Read more
I wouldn’t go back or recommend anyone to stay there.
The lady who checked me in was super nice and helpful. She had great customer service. Made me feel comfortable to stay even though my initial reaction when I walked in the building made me want to walk right back out. She was the best thing about my stay.Read more
It smelled really bad like smoke. Very uncomfortable to breathe. The carpets were stained everywhere. The beds made a ton of noise. Everything was outdated in the room.
Breakfast was not what I thought it was. It’s false advertising. The frozen biscuit was not what I was wanting. I understand it’s a COVID pandemic, but just don’t offer the breakfast and it would be okay and understandable.Read more
The location was near places we were going. Read more
Upon arrival the lady who checked us in wasn’t very patient or pleasant. My grandmother is hard of hearing and the lady was getting upset when my grandma asked her to repeat herself. Continuing bath attitude that she was annoyed. I didn’t get her name as I was trying to get my grandpa situated. Read more
The hall on the 3rd floor and in our room there was a funky mildew/poop smell. We literally had to go buy airfreshner and had to spray the room often. The air conditioner was making really loud rumblings all night which made it had to sleep.Read more
Too expensive for older beat up room, even just for a night.
The location was good near my family and liked that it wasn't right off of the freeway.Read more
The room wasn't the cleanest nor were the hallways and elevator. Seems like the room was beat up pretty badly. Maybe some rooms are nicer than others because I have stayed here before and I don't remember it being this way and our room seemed to be nicer and cleaner previously when we stayed a few years ago.Read more