Ellan Vannin is located in Sheringham, 50 metres from Sheringham Beach, in an area where fishing can be enjoyed. The apartment features 1 bedroom, a kitchen with a microwave and a fridge, a washing machine, and 1 bathroom.Read more
Great location near sea and restaurants. Off street parking was much appreciated. If we except the windows which looked as if they hadn’t been cleaned in months, the inside of the property was clean. We like the fact that the property has a piano.Read more
We recognised the property by the online photo of the front door, but this wasn’t the door we had to enter through. We found a second door on the other side of the house, through an arch. We were told to look for a key safe to the right of the property door. In fact it was on the opposite wall to the left of another property door. We found it only by trying to see which key safe would accept our code. The door shown on the website had a key left in from the inside. Again we only found our entrance door by seeing which door our key would fit in! We would have ignored that if this had been the only issue. But it wasn’t.
The flat was very cold and smelled very badly of dampness, we bought a scented candle to try to reduce this smell, it only partly worked, as the smell was so strong. We only managed to get some heating on 2 days later after the visit of a friendly plumber who explained the heating system. This only happened after we complained. The property has no written instructions whatsoever about anything.
The last straw was that the property doesn’t have WIFI. When we mentioned that, we were told that the property wasn’t advertised with WIFI, despite receiving an email confirming that WIFI was included.
The bed which was on the small side of double, was adequate but not great and same for the bedding.
To sum up the situation, we left one day earlier than planned.
Communication in general could have been better.Read more