Hilton Garden Inn Key West / The Keys Collection

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This Key West Hilton Garden Inn from the The Keys Collection is 2 minutes' drive from the Key West International Airport and 10 minutes' drive from Duval Street. Features include a restaurant, tiki bar, and rooms with free WiFi. Read more
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Similar stays toHilton Garden Inn Key West / The Keys Collection
$119 - $179·Key West FL
Internet / Wifi
Hot Tub / Spa
Enhanced cleaning
This property has implemented procedures to keep you healthy & safe.
Flexible cancellation
Reviews (2164)
100% verified reviews
Expensive but it's Key West!
Jul 2021
There is a shuttle to area attractions and there is a trolley stop at the hotel. Read more
It is super expensive for what you get but it is Key West  Read more
Overall, the stay was great! Customer service could have been better especially for a Hilton Hotel.
Jul 2021
The lobby and entry way was clean and beautiful. The breakfast had a great selection of items and the staff was attentive with breakfast. The pool was beautiful and relaxing and the bar outside was an added bonus so we didn't have to go back inside during the day to get beverages. The room was clean and the beds were comfortable. When we first arrived, the man at the desk was wonderful, he answered all of my questions and was very polite. He suggested places to visit and to do downtown. The shuttle service to downtown was great! that was definitely a great idea and the drivers were fun! Read more
There were a few issues with the staff and the room. The sink in the bathroom kept clogging and wouldn't drain and the Kurig machine was not working. We addressed it to the staff and they sent someone up to fix the sink and replace the Kurig. When we tried using the Kurig later, it still did not work. When we first arrived, we were given drink tickets, we were told by another woman that the tickets were only to be used inside and could not be used outside. We then went to the bar along with other guests to get drinks to bring out to the pool. There was no one at the bar. The maintenance person came to us and told us that the inside bar was closed during the day. Another staff came out, we explained our situation and she said we could go to the outside bar. We told her that the other staff said we could not use the tickets, but she assured us we could. The other staff member apologized to us for the confusion and that she was under the impression that we could only use the tickets inside the hotel. Each time at the pool, no towels were available. We were not sure why, but we had to go inside each time and ask for towels. The first night at the pool, it was a mess. There were dirty towels on every chair and laying all over the ground, however no other customers were out there. Each time using the drink tickets inside, the staff behind the bar was very rude to us and to other customers in the hotel. Im not sure why or maybe they think they wont get tipped if drink tickets are used, but she would have if she was polite in any way. Many of the customers that night left the bar and went outside the hotel for drinks. Read more
Jul 2021
The gym was great. Scenery was great Read more
The staff was horrible the manager/ staff did not answer any of my questions. Not a pleasant stay. Would not recommend  Read more
The hotel still from me
Jul 2021
The hotel still for me .they say was breakfast included. But they charge and they charge me for parking how crazy is that .if they say the parking and the breakfast was included. It is a shame. Read more
Never will be back and I will make sure that I will tell for everyone how has it is was Read more
We were barely in our room.
Jul 2021
The pool was pretty. The shuttle was a nice perk. The staff was nice. The concierge was excellent. Read more
The location. I didn't realize how far away from the action it is. The price was a bit high too. Read more
Fair but not for the price. Add that in it's even worse
Jul 2021
Paid for a poolside room and the pool was visibility blocked by bushes and gates. I want a refund of that extra money. Read more
The staff were SLAMMING the heavy clicking Doors @ 7am SHARP 18 Times in a 4 minute period. No joke I was forced to wake up and was tired the rest of My vacation, it was horrible. I feel like I was robbed . Especially with the premium I paid. Read more
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