Needs more professional staff at the bar
Not very friendly and very slow to be served or even acknowledge when trying to order Read more
The room was great. Very clean! The views were fabulous. The bed in particular was very comfortable.Read more
The building needs a little upgrade for the price. The walls, paint appeared dirty. Also the elevators were old and felt unsafe. The room should have had a couple of plates.Read more
Bed were comfortable, breakfast was cold, but there was a good selection. Wasn’t allowed to even check in half an hour early & when we were allowed to check in the cleaners cart & dirt cutlery & wine coolers we’re still left in the hallway. Gym & sauna still out of action, apparently it has been for 7+ months. North bars cocktails were delicious. Would choose else where next visitRead more
It was very good
No breakfast, good buffet paid by TAL, friendly staffRead more
A relaxing room and facilities excellent (bar area/fire etc) but far too expensive. Also a breath
Lifts were good. Area down stairs with bar, food, fire excellent.
Prawns and chips were excellent.
Reception was quick.
Room ready at 12 mid day. We were grateful for this as had an appointment at 12.30.
Tea, coffee, biscuits, were all excellent. Good idea having nothing in the fridge.
Location excellent.Read more
We are in our 70's so did not like the shower over the bath as it was such a high bath = had to be super careful.
No hooks in bathroom to hang clothes.
Room too hot in night.
Parking too expensive.
Breakfast down stairs was $35.00 for each. Our friend who I think is a member only had to pay $20.00 ech. No breakfast for us.
We booked through Booking Com. which quoted an "ensuite bathroom" I do not consider a shower over a very high bath an ensuite bathroom.
I thought the price we paid was very high for what we actually received for one night. ($339.00) and that was non refundable.
I think breadfast should have been included for that price.
TV reception not good and thought the channels were very poor.Read more
convenient, though for the amount of money charged, unsatisfactory.
Staff were friendly and check in was quick and smooth. Venue was convenient for the function that we were attending.Read more
The room was serviced with only two small bottles of water. No mini bar or option for room service upon our arrival back to the room. The whole floor smelt awful, like dampness. This was communicated with staff, and they acknowledged it however nothing was done about it. We just had to stay in our room and deal with the stench. For the amount of money charged, this service is not good enough. The lifts were old and felt unstable during our use of thm.Read more
Charged for wifi free wifi is expected these days... not only did they charge it was expensive.
Everything was just okay but I wouldn’t stay there again. Read more
Beautiful place to stay but you have to adjust to some poor parking and intermittent Wi-Fi
Location, the room, the comfort, the furniture, the cleanliness everything was superb.Read more
They limited the Wi-Fi to only three users which even a small motel doesn't do. The TV in the room was not running but nobody could fix the remote. The parking is @ $25 per night but the parking is not exclusive to hotel guests. Anyone from outside can park his car in the hotel car park and the hotel authority completed their security duty with the advice of not keeping any valuable in the car.Read more
Pretty expensive for the room, then $25 for parking on topRead more
I love staying at the Novotel Wollongong find it hard to justify $483 a night for the room.
Location fantastic and room well appointed.Read more
The fact that this particular weekend the rates were so high compared to the other occasions that I have stayed - $483 per night. Given this price and the fact that I have been a previous guest I can't understand how parking still need to be an additional cost.
Also would have loved a bath in our room as I had previously when paying $165 a night.Read more
Great location, great variety for breakfast. Room service was excellent Read more
Comfortable modern room. Room service good was greatRead more
The room overlooked the main road and was noisy all nightRead more
Great location would definitely stay again, friendly staff & great swimming pool area.
the location was excellent, staff were helpful & friendly, the swimming pool area was fabulous, service at the bar was also excellent.Read more
We had cockroaches in our room as dirty plates & cutlery were left from Room Service outside the door next to ours I killed one cockroach but when the room was cleaned the next day the dead cockroach was still there.Read more
We enjoyed our stay and will be back.
Beautiful location. Lots of cafes and beach very close by. Room was comfortable, bathroom was clean. Pool area and facilities were nice although sauna not working.Read more
Carpet and corridors feel a bit tired. Pool very cold.Read more
Great location, and the main lobby and bar upgrade is really nice. Read more
The hotel could do with a fresh coat of paint, as the hallways are looking very “tired and grubby”. Not good value for money for what you pay. The rooms are very small and the bed is only a double, whereas most hotels with a similar price tag offer queen or king beds.Read more
It’s location and for its age it was clean Read more
Beds way way too soft I had to sleep on the floor because their was zero back support. I was told all the beds are the same and sorry most people like them. When I asked for concierge to take my bags I was told there is none today you will have to take your own bags up. We had an event on with lots of luggage so took two trolleys and 2 trips even when they could see I was struggling no one offered to assist. Read more
The room was nice and clean and the view was lovely!!Read more
They situated our young family next door to a room with wedding guests.
Unfortunately these wedding guests did not have any consideration for people sleep at 12.30am. They blasted music so loudly everyone was woken up. Read more
Very comfortable and the staff was excellent. Read more
Love the new beds!!! and love coming back every year for anniversaries. Have missed a few years so was so lovely to come back. Love the view of the beach. Love the North bar, so elegant, The chandelier⭐️Read more
Its not fair to review the Novotel Wollongong really - because its one of my all time favourite places to stay in Wollongong. I almost exclusively stay here when I visit town. I've been coming regularly since 2007. This was the first time I had stayed with the fairly new pool bar being open and it was exactly what I always wished the Novotel had.
More recently, since this specific stay, I came down to Wollongong and went to book a room at the Novotel and it happened to be a weekend with no vacancy (school holidays and festival in town), and so on that occasion I had to book another hotel, and it felt like I was cheating on the Novotel!Read more
Room Rates were a bit higher than usual on this occasion, and so I could only afford a room that did not have a balcony. The best rooms are definitely balcony's looking out to North Wollongong Beach. The lobby bar was closed for renovations, so it did look like a construction site - but I'm sure once its finished the lobby bar will look great.Read more