Sonesta White Plains Downtown

Room in hotel
Booking.com
4.3
(838)
Featuring a restaurant, bar and an indoor pool, this hotel is located next to Westchester Mall. Free shuttle service is provided to Westchester County Airport. Read more
$119
per night
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Amenities
Pool
Internet / Wifi
Parking
Wheelchair Accessible
Enhanced cleaning
This property has implemented procedures to keep you healthy & safe.
Flexible cancellation
White Plains, NY
Reviews (838)
100% verified reviews
10
Exceptional
Sep 2021
Wonderfull place Read more
3
Less than expected
Sep 2021
rooms were clean and nice Read more
No breakfast facilities, horribel beds double rooms are just double beds which are uncomfortable. Odd part of town. just iconvenient place coffee sucked restaurant had slim pickins bu food was good Read more
7
Convenient location, average experience
Sep 2021
Room was spacious and clean. Read more
The hotel could be better staffed. Check-in took too long. Only one person was managing the desk. Also, we specifically booked the hotel so that we can use the pool and we only got an update that it was closed the day we checked in. Also, they weren't great about enforcing masks in public areas even though there were signs. There were a lot of people without masks on, which was uncomfortable for us with an unvaccinated child. Read more
7
Good
Aug 2021
access to parking (room key) did not always work, no luggage cart was available or made available, even after complaining. Read more
10
Exceptional
Jul 2021
As previously stated, this hotel did a full renovation and it shows the true quality of it now. I was here in the beginning of last year under the old name and it was horrible. I vowed never to return. When booking I did not realize the property was sold. I saw Sonesta and thought lets try it. I was surprised when I drove up to this location.That is not the case anymore! The hotel is so well lit, decor is inviting, and I felt more secure than last time. Absolute great job! I hope it stays this way. Read more
Nothing...this hotel has improved so much! Read more
7
Comfortable, pleasant staff, but one was misinformed. Housekeeping policy not explained at checkin
Jul 2021
Comfortable room, kind staff Read more
Misinformation at checkin: 1) asked who owned Sonesta and was told two companies—Sony and Estra. Hahahahaha. Not true. 2) Also was not informed that housekeeping was every 2 days, unless requested until I noticed no housekeeping. I checked w front desk and ho informed me every 2 days, unless specifically requested. On the second night of our stay I requested housekeeping. They were a no-show. I Mentioned this at checkout and the staff person kindly comped me on 2 nights parking. Read more
$119
per night
booking