Hotel Rural Douro Scala

This hotel was Amazing ! We loved the older charm of this mountainside resort . The staff was excellent as well as polite and friendly ! They go out of their way to make sure that you are satisfied with everything ! Our dinners and breakfast were great as well . We would stay here again in a heartbeat !!

Nice view for our room, and the massager woman from Brazil, Analina was excellent. I would highly recommend her if you are into massage

It’s a very relaxing environment in addition to the spectacular scenery! And the hotel staff are very attentive.

The property was what we hoped. The issue we had was not typical but it maybe worth noting. After our stay we noticed we had left an expensive jacket behind. After many failed attempts to reach the hotel we have accepted the loss. After unanswered emails and lengthy times on hold and finally speaking to someone we were asked to call back the next day. We followed their direction and called the next day. Unfortunately that was the last time we had any communications with the hotel. We called many different times of the day to be put on hold then never answered. The hotel was not busy at all due to low season. We felt this was a chance to provide an exceptional service when it was really needed. The Douro Scala failed. Our request seemed beyond their capabilities. We simply needed to talk with someone.